appointments Archives - Appointment - Online Appointment Scheduling Software

5 Ways Appointment-Based Businesses Can Contribute to Sustainability

By | Business Tips | No Comments
Businesses Contribute to Sustainability

As someone who owns or operates an appointment-based business, you have myriad responsibilities and expectations. At the top of the list is providing quality services to customers and establishing a profitable business that can support you and your employees. While these concerns are of utmost importance, they shouldn’t be the only ones on your list. Sustainability also needs to be in there somewhere.

Sustainability is a topic that many businesses skirt around, choosing to place their focus elsewhere. The reality is that a sustainable business can not only be profitable, but it’s also one of the best ways to benefit your company and its surrounding community. We only have one world to share, and our collective efforts to promote sustainability will improve the quality of life for everyone. Here are some ways you can make a difference:

1. Go Paperless

One of the biggest changes you can make is to go paperless. Businesses use a lot of documents every day. If you’re logging data and completing tasks the old-fashioned way, you’ll burn through a lot of paper. More paper means more deforestation is needed to supply business needs.

There are other obvious benefits from going paperless besides being more environmentally friendly. By going completely digital, you no longer have to pay for reams of paper. Digital storage and search capabilities also mean less time spent filing and retrieving documents. The time savings will be quite significant and can be devoted to additional sustainability measures.

There are a lot of ways you can eliminate paper usage if you continue to look. For example, rather than printing menus, many restaurants are using QR codes that enable customers to pull up menus on their phones. Other businesses can mirror this tactic by using QR codes to share service options, replacing pamphlets in waiting rooms.

2. Embrace Recycling Programs

Recycling programs have been in place for many years. However, not enough people seem to be participating in them, especially in business settings. This can be due to a lack of interest, accessibility, or information on how to do so.

Your business can embrace recycling programs, helping both employees and customers take part in the effort to make the world more sustainable. Start by placing recycling bins in appropriate areas in your building. Then, if there’s no scheduled municipal pickup, make sure the collected materials get taken to the proper locations for processing. This will give customers the opportunity to recycle used containers and paper without having to worry about the logistics.

3. Reduce Energy Usage

Electricity comes from many sources, but a lot of it is still produced by burning fossil fuels. It’s no secret that fossil fuels aren’t great for the environment. You probably can’t dictate the method your local electric utility uses to generate electricity. But you can shrink your personal carbon footprint by reducing your energy usage.

One way to do this is to become more energy-efficient. Replace old light bulbs with more efficient LEDs that don’t run your electric bill so high. Smart thermostats, updated appliances, and a new HVAC system will all contribute to more efficient energy usage.

The next thing you can do is remove the need for energy in certain instances. Turn off lights in rooms that are not occupied. Unplug appliances that aren’t in use, like the microwave in the break room. While these actions might seem small at first, they add up over time.

4. Enable Remote Solutions Where Possible

Speaking of fossil fuels, a lot of emissions come from employees commuting to work or customers driving to your place of business. In an appointment-based business model, this is often unavoidable. However, there are ways that you can reduce driving time to save people money and reduce overall emissions.

Start by looking at remote work arrangements for your company. Phone systems can be set up in an employee’s home, enabling them to answer calls during business hours without actually driving to the office. They can save time and money by working from home and enjoying casual Fridays all week long.

Certain remote solutions can be extended to your customers as well. While most appointments require in-person interaction, there are instances where things can be done digitally. For example, you can complete a quick check-up with the doctor via video call rather than an in-office appointment.

5. Donate to Sustainability-Oriented Causes

Corporations commonly make donations to different causes and charities. They often do this as a tax write-off, but some business owners genuinely want to help make a difference in their local communities. Your company can do the same by making donations to groups that are focusing on sustainability.

Begin by looking for local sustainability projects that may be in the works. If a local nonprofit is installing solar panels on behalf of low-income homeowners, for example, your business can be one of the sponsors. If you don’t find suitable projects at a local level, expand your scope to state or national endeavors. There are myriad worthwhile environmental organizations to which you can make a contribution.

Sustainability efforts reflect well on your business, which will contribute to its success. But these actions go so much further than that. You’ll be helping make the world a better place for the next generation at the same time.

5 Ways to Ensure Customer Comfort in Your Waiting Room

By | Appointment, Business Tips | No Comments
Customer Comfort

If you run an appointment-based business, you have to give your waiting room proper attention. This is where new customers get their first impression of your business. If an appointment is delayed, customer comfort becomes paramount as your patrons will be hanging out there until they can be seen.

When your waiting room is dirty or uncomfortable, the customer experience is already off to a rocky start. You should keep one word in mind when creating and updating your waiting room: comfort.

You want every visitor to feel comfortable while waiting for their appointment, whether that wait is five minutes or 15. Wait times don’t feel nearly as long when an individual is sitting in relaxing surroundings. If you’re looking to give your waiting room a makeover, customer comfort should be the highest priority. Here are a few ways you can make that happen.

1. Support customers’ electronic devices.

Few people will enter your waiting room without some sort of personal device these days.

This should keep them well entertained until their appointment begins, but today’s gadgets can entail a few stressors. Luckily, these can be easily eliminated with simple additions to your waiting room.

The two biggest issues with personal electronics are battery charge and mobile internet service. A dying battery can be stressful, especially if a customer needs their smartphone after the appointment. Providing access to a charging station allows customers to charge up their devices while they wait, completely worry-free.

As for connecting to the internet, not everyone has an unlimited data plan. Even those who do might only get a certain amount of high-speed data to work with. When you set up Wi-Fi for your business, add an open guest network for your customers to use. That way they can scroll in peace without worrying about drastically increasing their phone bill.

2. Improve your seating.

The more comfortable customers are in the waiting room, the better mood they’ll be in for their appointment.

Take a moment to scan the furniture you already have, maybe even giving it a try for yourself. Are the chairs and sofas comfortable? Are they ergonomic? Since you don’t usually sit in your own waiting room, you may have no idea whether your seating arrangement is still up to par.

Another thing to look for is wear and tear on furniture items. Your seats might be as comfortable as can be, but the upholstery might be faded or frayed after years of use. Worn furnishings will leave customers with a bad impression of your business.

Admittedly, chairs and sofas are expensive. You may have to bite the bullet and upgrade them, but sometimes you can get by with adding other items to the mix. For example, some easily cleaned pillows can make a couch more comfortable while providing a pop of color. A bean bag chair will be great for any kids who come in with a parent.

3. Introduce soothing sounds.

A little music in your waiting room can make a surprisingly large impact on customer comfort. Research on music in waiting rooms for patients in healthcare settings showed results in its favor. Researchers found that soothing music was effective in calming patient anxiety leading up to an appointment.

There are plenty of appointment-based businesses outside of the realm of healthcare. These, too, can benefit from background music. It helps to fill the empty space and makes waiting for an appointment less awkward. It can even boost the mood of receptionists and other workers who spend all day in or adjacent to the waiting room.

Another sound source could be a television. A TV provides some visual stimulation for kids accompanying their parents or customers who might appreciate the distraction. Just avoid programs with polarizing political content to avoid offending or discomfiting any of your patrons.

4. Pay attention to climate control.

Your business likely operates year-round, which means you’ll have a variety of seasons and weather conditions to contend with. Varying temperatures can affect how your patients feel in your waiting room. Well-regulated climate control can help them feel comfortable no matter the weather.

A smart thermostat is an ideal solution. It will automatically adapt the temperature in your waiting room even when the weather outside is rapidly changing. It will kick on the heat when temperatures drop and cool things off when the sun is extra strong.

Speaking of the sun’s glare, consider tinted windows or thermal blinds to keep solar gain to a minimum in the summertime. Thermal blinds will do double duty in the winter, keeping drafts at bay. Even customers seated closest to the windows will remain comfortable, whatever the season.

5. Make helpful information easily accessible.

Customers will feel more at ease when they have all of the information they need for an appointment.

Displaying active wait times is an example of providing information customers will find helpful. You might also post the doctors in clinic or availability for future appointments in your waiting room.

Having a staff member on hand at all times is perhaps the single best thing you can do here. There are fewer things that frustrate customers more than having questions to ask with no one to answer them. Consequently, offering easy access to key information in the form of a business representative can be huge.

Get each appointment off on the right foot by revamping the first place customers see: your waiting room. You’ll be pleasantly surprised by how the entire appointment experience can be improved by subtle changes to providing customer comfort from the very start.

Featured Image: Max Vakhtbovych; Pexels.com. Thank you!

4 Ways to Ensure Your Software Offers Exceptional Customer Experience

By | Business Tips | No Comments
4 Ways to Ensure Your Software Offers Exceptional Customer Experience

In today’s digital age, customers have thousands of companies at their fingertips. Consequently, if you want people to choose your business over that of your competitors, providing an exceptional customer experience (CX) is essential.

For many businesses, this starts with their customer-facing software. Customer-facing software refers to digital solutions designed to create a positive user experience. As a result, these solutions have the power to ease common pain points and turn casual customers into loyal patrons.

Not sure whether your customer-facing software is up to snuff? Don’t fret. There are simple steps you can take to improve your digital customer service. Outlined below are four strategies to ensure your customer-facing software exceeds user expectations.

1. Use an appointment scheduler.

If you’re in the service industry, your company likely relies on customer appointments. Unfortunately, many businesses don’t understand the importance of accessible appointment scheduling. Complicated scheduling processes and old-school telephone calls frustrate customers. Therefore, outdated tech is driving them to competitors that are more convenient to book with.

Stop losing clients by making it easy for them to book appointments online. Digital appointment schedulers allow customers to schedule appointments without ever needing to call your company.

These software solutions are available 24/7, so customers can schedule appointments at any time of day. For example, do customers need to cancel? No worries; digital appointment schedulers provide options for people to reschedule and edit appointments.

When choosing your appointment booking software, look for one with calendar integration.

While most schedulers have a built-in calendar, some don’t integrate with other calendaring solutions. Consequently, this can cause you to miss appointments if you don’t check your appointment scheduler regularly. Instead, find a solution that instantly updates all of your calendars when an appointment is booked.

2. Have a mobile-friendly website.

Nowadays, people are glued to their smartphones.

A 2021 survey assessed that almost 50% of the people surveyed spend at least five–if not, six hours on their phones every day. As a result, this means there’s a 50/50 chance that customers will pull up your website on their mobile devices.

If your site isn’t optimized for mobile, it may be challenging for people to navigate from their phones.

Mobile-friendly websites now use a responsive design. Therefore, this means your site automatically displays properly, no matter what device users are on. Without responsive design, mobile users will just see a smaller version of your desktop website. These are often hard to navigate from mobile devices and can leave customers frustrated.

In order to implement a responsive design, your site must use a fluid grid. This grid style appropriately sizes elements based on what device customers are using. Website developers can implement a fluid grid by editing your site’s CSS. But if that feels too technical, many simple website builders offer basic templates for mobile-friendly sites.

3. Provide self-help options.

When customers encounter a problem or have a question, they don’t want to get on the phone and wait to speak to a representative. Instead, they’d rather quickly discover the answers they’re looking for themselves.

Providing self-service options gives customers the tools they need to solve their own problems. As a result, this leads to faster resolutions and allows your customer service team to focus their energy on other tasks.

There are many ways to add customer self-service to your website. Two popular options are company knowledge bases and chatbots. A knowledge base is a portion of your site that houses information to help customers learn about your service. This section of the site may include blogs, guides, and a FAQ page.

Chatbots are AI-driven computer programs that process and simulate human conversation. They’re often used to answer basic customer questions like “What is your pricing?” or “Can I reschedule my appointment?” Chatbots can find information for customers more quickly than humans and tailor content based on the conversation. Therefore, this helps customers find answers faster than if they were speaking with an employee.

4. Collect customer feedback.

You’ve simplified scheduling, created a mobile-friendly website, provided self-help options, and sought at all turns to provide an exceptional customer experience. But how do you know if the changes you’ve made have impacted your customers’ experience?

You ask them.

Companies that provide a quality CX understand the importance of feedback. This information can be used to gauge customer satisfaction and make improvements to your service. Additionally, asking for and implementing feedback signals to customers that you value their insights.

Customer satisfaction surveys are a simple way to gather answers to specific customer service questions. Deploy feedback surveys after a service has been provided to better understand the customer experience. If you notice a negative feedback trend, make a plan to address the highlighted issues. Then share this plan with your customers so they know you take their opinions seriously.

Start Improving Your CX Today

Your customers have more options today than ever before. If you want to stand out from the competition, it’s critical that you provide an exceptional customer experience. This starts with your customer-facing software.

Featured Image Credit: Andrea Piacquadio; Pexels.com. Thank you!

How to Organize Your Best Tailgating Season Yet

By | Appointment | No Comments
How to Organize Your Best Tailgating Season Yet

It’s that time of year again — the weather is cooling down, and leaves are starting to change colors. Fall is here, and you know what that means? Football. And what better way to enjoy the sport than hosting the best tailgating party ever?

You might think hosting a tailgate party is easy. All you have to do is show up and eat, right?

Not necessarily. A great deal goes into throwing a tailgating party, and it’s essential to be organized. In this article, we list six tips to help you plan an unforgettable tailgating party this fall.

1. Pick a date.

The earlier you start planning your tailgate party, the easier it’ll be. Remember, you’re dealing with other people and need to give them enough notice to plan accordingly. You also want to make sure you have enough time to organize everything. From what foods to make to what decorations, you must have a plan in place before diving right in.

A good rule of thumb is to start planning your party about eight weeks before the event.

So, first things first, pull up your calendar and find a time that works for you. Luckily, tailgating season is several weeks long, so you can pick and choose what game day you want for your party. Or maybe you want to host the tailgate every game day? Then you really want to start planning early.

Once you have the date, figure out who you want to attend your party. Some people prefer creating a guest list first, so they can work with other attendees on finding the perfect date. However, if you prefer this method, ensure you aren’t relying too heavily on other people’s opinions. After all, you’re hosting the tailgate and should have the final say on when it’s held.

2. Get the tickets.

Buying your game day tickets is crucial to preparing for tailgate season. After all, it’s not a tailgate without a football game.

So to ensure you and your friends get good seats together, start looking for tickets early. This is especially true if you’re trying to attend a post-season game. Those are known to sell out fairly quickly.

You also want to take into account who’s playing. For example, some teams have a large fanbase, which could cause an increase in ticket prices and the speed at which they sell out.

There are a few tips you should know when shopping for tickets. For one, look at afternoon games rather than night games as they tend to be more expensive. You also want to look at third-party websites, like Stubhub, as those tickets can be cheaper.

A lot of people recommend waiting until the last minute to buy tickets. While tickets can drop in price the closer it gets to the game, the seat choice will be limited. So if you want great seats, start looking earlier rather than later.

3. Send out invitations.

If you’re hosting a tailgate party, aim to send out your invitations no later than four weeks before the date. That should be enough time for attendees to determine whether they can attend.

Speaking of which, it’s a good idea your invitation includes a request that the guest RSVP by a specific date. This can help you and the guests plan accordingly.

There are several ways you can send out invitations. You can mail a physical invitation or send a digital one via email. Opting for the ladder can save you time and cost. If you have your guest’s email addresses, simply create a calendar invitation on Gmail.

Make sure you label the invitation accordingly so there’s no confusion. For example, “Tailgate Party.” Then, add your guest’s email addresses. There is also a space where you can provide additional notes, like potluck instructions, addresses, etc. The more information you share, the smoother the event will go. Make sure you double-check the information you provided is accurate before hitting send.

4. Find a location.

Once you have your ticket, look at where the game is held. Typically, tailgate parties are held outside the venue. Make sure you know how big the parking lot is and have a good idea of where your group will be.

Remember that deciding on your spot is just the first step — you need to claim your spot on game day. To do that, you will want to wake up early (depending on what time the game starts) and drive to the venue. It’s a good idea to arrive with a couple of your fellow tailgaters so that you can block off your spot with multiple cars.

Be sure to bring something noticeable on the day of, so the rest of your group can find you. Maybe bright-colored balloons or a streamer. Whatever it is, make sure you include how to see you on the invitation.

5. Bring furniture.

Who said you must stay in your car or stand around during a tailgate? No one!

Consider bringing some pop-up furniture to ensure you and your guests are comfortable — for instance, a canopy tent, a foldable table, and maybe a few foldable chairs. Not only does this give your fellow tailgaters a place to rest, but it can help define your space.

Having a few foldable tables can make serving and preparing food easier. It gives you a designated area to set up, regardless of how much food and drinks you plan on having.

Foldable furniture, like a tent, can protect you from the weather. Because let’s face it, September can be unpredictable, depending on where you live. The last thing you want is a little rain or snow to get in your way of a good time.

Remember, you can always request your guests bring their own foldable furniture to the tailgate. Include “bring foldable furniture” in the calendar invitation.

6. Portable is better.

Is this your first time hosting a tailgate party? Then you’re probably wondering how to transport your food and drinks from your house to the actual tailgate.

There are several ways you can go about this, depending on the type of car you’re bringing. For instance, if you have an RV, you might plan on cooking your food there, taking advantage of the fridge and counter space.

On the other hand, let’s say you’re just bringing a regular car or SUV. Since you don’t have a kitchen, you should prepare your food at home. Then, transport it using Tupperware, reusable bags, etc. If you have hot food, consider using glass containers as they hold heat better than plastic. Wrapping hot food in foil can also help keep it warm.

To keep your drinks chilled, consider purchasing a cooler if you don’t already have one. Coolers are also a convenient way to move food and beverages from one place to another. And they come in different sizes to fit your specific needs.

Are you hosting a tailgate party this fall? From the food to the camaraderie, tailgates are an excellent way for sports fanatics to get together and have a good time.

That said, hosting a party can come with some challenges, especially a tailgate party. You have to worry about finding a spot and how to transport food. Luckily, the tips above can help you organize the best tailgating party.

How to Organize Your Best Tailgating Season Yet was originally published on Calendar.com by Abby Miller. Feature Image Credit: FreePik.com. Thank you!

Why Is Time Management Considered a Soft Skill?

By | Time Management | No Comments
Why Is Time Management Considered a Soft Skill?

Optimizing your resume is vital when applying for a job, asking for a raise, or seeking a promotion. Obviously, factors like your education and experience play a role. However, it’s also true for the hard skills you possess, such as the specific knowledge and skills required to perform well at a job.

However, increasingly, soft skills are playing a significant role.

“93% of employers say soft skills play a critical role in their decision about whom they want to hire,” says Ian Siegel, co-founder and CEO of ZipRecruiter. “Those soft skills include showing up on time, willingness to learn, enthusiasm, and a can-do attitude. So when you don’t have work experience to sell, remember that you can still sell yourself.”

The term “soft skills” encompasses a wide range of abilities. However, due to people working in very different situations, hybrid situations, communication is very high on the list right now. ZipRecruiter listed communication as the most in-demand soft skill that employers are looking for. This was followed by customer service, scheduling, time management, project management, analytical thinking, and the ability to work independently.

But what exactly are soft skills? How does time management fit into the concept of “soft skills?” And, in what ways does it allow you to thrive at work?

Well, let’s answer those questions, and more, in the following article.

What are soft skills?

Often, time management is referred to as a soft skill. But what does that mean exactly? Essentially, a soft skill is a desirable trait for employers.

The soft skills you possess determine your work style and your interaction with your co-workers. The difference between hard skills and soft skills is that hard skills are technical and job-specific. In contrast, soft skills relate to professionalism, timeliness, and other essential, intangible qualities that complement the practical skills required for the job, making you an attractive candidate.

Although these skills are crucial to success at work and in your personal life, many people never learn them. Some of the most common soft skills include:

  • communication;
  • collaboration;
  • emotional Intelligence;
  • analytical and problem-solving skills;
  • creativity;
  • adaptability and flexibility;
  • leadership;
  • learning agility;
  • stress management;
  • ownership; and
  • attention to detail.

As people have gained access to colleges and technical schools, they have developed more advanced hard skills. Yet, despite this, many people lack the soft skills necessary to succeed. And again, the importance of technical or skilled skills cannot be overstated. For example, skills like coding, marketing, or speaking another language will definitely give you an edge.

However, if you have no interpersonal skills or have difficulty managing your work ethic, you will have a tough time succeeding. It is even possible that you could lose your job.

Due to this, soft skills are more important than you may realize. So do not underplay or disregard them during an interview or ask for a raise or promotion. Instead, ensure that potential employers know you are efficient, effective, and able to work with others.

Why is time management considered a soft skill?

Managing time effectively is a soft skill because it cannot be taught in a formal classroom setting. Instead, it requires practice and experience to develop.

But, more specifically, time management is considered a soft skill for the following reasons.

  • Regardless of your profession, it applies to you. Managing your time effectively is important regardless of your industry or position. In fact, unlike hard skills specific to certain industries, time management is a universal skill set.
  • You can transfer it. In addition to the previous point, soft skills can be applied to any career path. Their use is versatile and can be adapted to many different positions and settings.
  • It’s teachable. Although not traditionally taught in a classroom, soft skills like time management can be taught. Most accomplish this through training, coaching, workshops, and external mentoring.
  • Success requires it. As a soft skill, time management is crucial to success. Without time management, you will have difficulty meeting deadlines, completing tasks, and achieving your goals.
  • Soft skills strengthen workplace relationships. The last thing anyone wants to work with is someone who never meets deadlines or disrespects their time. Unfortunately, it is possible to disrupt your co-workers and make life difficult for everyone in your workplace without time management skills. The result can be friction between your co-workers.
  • It’s a life skill. The ability to manage time is not only useful at work. Your personal life can benefit from this as well. Whether completing daily chores, setting and keeping appointments, going to the gym, or spending time with family and friends, time management is an integral part of our lives. Intentionally managing your time will help you make better decisions and maintain a successful work-life balance.

Why is time management an important soft skill?

With a better understanding of soft skills, let’s look at the importance of time management at work.

  • It makes your work experience more enjoyable. You are more likely to deliver a high-quality end product on time (or before) when operating at your highest level. In turn, this boosts your confidence, motivation, and engagement.
  • Goal-setting becomes easier. By setting smarter goals, it will be easier for you to track and achieve them.
  • Provides more opportunities. By being proficient in the basics of your job, you will have more opportunities for training, career growth, promotions, and mentoring in the workplace. In addition, when you learn how to manage your time efficiently, you can gain additional skills that can last your entire career and increase your competitiveness.
  • You can make better decisions. Planning your day strategically and prioritizing the most important tasks first is the key to making wise, practical time management decisions. You will become more productive as you develop this habit and think more creatively and critically about your tasks.
  • You’ll be able to avoid stress and burnout. Allocating specific time windows for being most productive is a critical element of time management. You’ll be less stressed when you utilize these time frames and get your work done efficiently. For example, when you block out time for your priorities, you can avoid waiting until the last minute or letting distractions interrupt your workflow.
  • More personal time. A satisfying work-life balance is something we all strive for. Nevertheless, finding that balance can be difficult when your work and home to-do lists are overwhelming. We can regain our freedom by managing our time well off the clock. We won’t work odd or long hours if we have a deadline. Managing our time allows us to relax, refresh, and reset.

Types of Time Management Skills

While not an extensive list, here are some of the most essential types of time management skills you should consider developing.

Prioritizing

You may be unable to complete every task you are asked to do. And, that’s alright — despite your desire to do everything at once.

You must prioritize your tasks to accomplish what matters most in a logical order. Among the factors to consider when assigning priority are:

  • the timeframe for each task;
  • estimated timeframe;
  • the ways it might be necessary to others in the organization;
  • the consequences of not completing the task;
  • the possibility that a task could be interrupted by a bottleneck; and
  • whether it could it be delegated or outsourced to someone else.

Scheduling

Some tasks must be accomplished at specific times, so scheduling is essential. Schedules affect the flow of your day, your week, your month, and the workflow of others. Due to energy levels and demands of the day, most people are more or less productive at specific times of the day.

Keeping a schedule can also help you avoid procrastination. For example, let’s say that you need to return an important phone call. If it’s not scheduled, you may keep putting it off by saying, “I’ll get around to it.” As a consequence, you never make this important phone call.

Moreover, a schedule ensures you never miss deadlines or meetings. And, it’s pretty handy in breaking larger tasks into more manageable pieces.

Task Management

You can prevent forgetting important tasks by keeping a to-do list (properly prioritized) and integrating it into your schedule. In addition, they help you avoid spending all day thinking about your to-do list.

Keeping track of your tasks takes energy, and having to contend with everything that needs to be done throughout the week can be a burden. Keep a daily list of all the tasks you need to accomplish, and you won’t be overwhelmed. Focus on one task at a time.

How you decide to manage your tasks is totally up to you. Some prefer to create daily, weekly, and monthly to-do lists. Others, however, may for techniques like batching, where you arrange your tasks in similar groups—for example, setting aside specific time blocks for email management or scheduling meetings only on Tuesdays.

Workload Management

Even though it may seem odd, pacing your work is a crucial time management skill. Working long hours or skipping breaks may improve productivity in the short term, but you will lose productivity in the long run due to exhaustion. Unless there is an emergency, it is important not to overwork. Your schedule should include necessary breaks and a reasonable end time.

Also, you can avoid burnout by knowing and implementing an optimum workload for yourself.

Minimizing Distractions

When you learn how to manage your time, you can avoid distractions. Experts recommend that you avoid distractions during work hours, such as emails, texts, and social media.

Doing this will allow you to keep your focus and utilize your time efficiently. When working, it can be tempting to let people interrupt you or let your laziness get in the way. For your schedule to run smoothly, though, you must remain focused and organized.

You should be in control of your work time as well. For instance, you should not waste time looking at irrelevant work materials on the web.

Do not lose focus. After all, there’s a reason that you set goals. You will achieve your goals much more quickly if you focus your efforts appropriately.

Delegation

It may be possible for you to delegate some tasks, depending on your line of work. As such, you need to know when to delegate and what to delegate.

At the same time, many people are reluctant to delegate, either because of their desire for control or to save money by not hiring assistants or employees. In the end, both approaches reduce productivity and increase costs.

Despite diligent time management, you may be trying to do too much if you still can’t accomplish everything on your to-do list. Remember, rather than failing at many tasks; it is better to succeed at a few of them.

How to Improve Your Time Management Skills

Are you interested in improving your time management skills? To solve this problem, you can do a few things.

Keeping a time log is a good place to start. As a result, you can audit where your time is currently being spent. Additionally, this can help you discover when you’re most productive and when you’re wasting time.

In the words of psychotherapist and writer Nathaniel Branden, “The first step toward change is awareness.”

After that, you need to be deliberate. After all, time management doesn’t just magically happen. It also involves the following.

  • Setting small blocks of intention, like 30-minutes on an activity that brings you closer to reaching a goal.
  • Use techniques like the Eisenhower Matrix to determine what your priorities are.
  • Evaluating time-wasters, such as the time spent in your inbox.
  • Get comfortable with saying “no” when you’ve packed your calendar.
  • Building a conducive work environment by keeping it clean and organized.
  • Fight back against procrastination by scheduling your most important tasks when you’re most productive.
  • Add white space to your calendar instead of scheduling every minute of your day, like blank spaces for emergencies.
  • Assessing your schedule regularly. Doing so will help you prepare and ensure your time is spent wisely.
  • Tracking the progress of your goals to hold yourself accountable.

In Conclusion

There’s no denying that we’re living in an era of change in the workplace.

Because of that, soft skills are in high demand. More and more employers recognize the importance of soft skills for employee morale and productivity. Having the right opportunities and the right environment can help you develop soft skills.

Because of this, time management is a soft skill that can enhance your career.

Why Is Time Management Considered a Soft Skill? was originally published on Calendar by John Rampton. Featured Image Credit: Ono Kosuki; Pexels. Thank you!

How to Create a Kid-Friendly Waiting Room

By | Business Tips | No Comments
kid-friendly waiting room

Sitting in a waiting room is no one’s definition of a good time. This is a common sentiment among adults, but with kids, it becomes an even greater problem. Children struggle with sitting still and waiting for an upcoming appointment, whether theirs or someone else’s. This makes providing a kid-friendly waiting room a priority for your clients.

You may have a lot of clients who bring their kids to appointments. Or perhaps, like a pediatrician or pediatric dentist, you run a business that caters to children. Either way, your waiting room will need some adjustments. A kid-friendly waiting room will make time spent in the front room more bearable for everyone. Here are a few ideas you can consider for your own business space.

1. Prepare Some Snacks

If there’s one thing kids love, it’s a tasty treat. There’s a reason why many doctor’s offices provide lollipops for their youngest patients. An appealing snack can keep kids occupied while they wait for an upcoming appointment.

As delicious as a cherry sucker might be, parents will appreciate having access to some healthier snacks. Granola bars, trail mix, and dried fruit are all possibilities to consider. These can keep kids busy for a few minutes while also providing them with some essential daily nutrients.

Another thing to keep in mind is the potential mess. While crackers might seem to be a good snack option, they can leave a trail of crumbs in their wake. Parents may feel guilty when their child leaves a mess in your waiting room. Even if you insist that you’ll be happy to clean it up, it’s better to choose less crumbly alternatives.

2. Invite Play

If there’s one thing kids hate, it’s sitting still. Young children have a lot of energy that they just can’t keep bottled up for very long. You should account for that rather than creating a waiting room that requires them to sit still for long periods of time.

This doesn’t mean that you have to install a jungle gym on your property and let kids go wild. Instead, provide some games and activities that will keep them occupied while remaining under control.

Bead mazes and wall-mounted busy boards allow movement while still encouraging kids to stay put. Coloring sheets, picture books, and building blocks are other great toys that kids of various ages can enjoy.

3. Accommodate Parental Needs

A kid-friendly waiting room should also appeal to parents.

This will help them take care of their kids in the best way possible while waiting for an appointment. If parents feel uncomfortable, kids are more likely to get out of hand or become upset.

Consider the simple things, such as having a space for strollers or baby carriers. These items can be cumbersome and really get in the way of a parent’s ability to monitor their children. Just not having to lug them through an entire appointment will be a great relief.

4. Keep It Clean

Another thing that parents will love to see is a clean waiting room.

The COVID-19 pandemic has made sanitized public areas an even greater concern than they had been previously. Parents want their kids to be safe and healthy while still being able to live out normal lives.

Develop a cleaning policy and post it for parents to see. Let them know that the kids area of the waiting room is disinfected multiple times a day. This way, they’ll be able to let their kids play with greater peace of mind.

5. Separate the Waiting Room Into Distinct Areas

In some cases, your patients or customers will cover a wide demographic range. While you may have a lot of families with young children in your waiting room, you may also have older adults. Keep that in mind when you’re designing the final layout of your waiting area.

If possible, try to separate your waiting room. The kids area can be on one side or even occupy its own dedicated room. Children will be able to laugh and play undeterred. On the other side, adults waiting alone won’t be bothered by the noise the kids are likely to make. Both contingents can relax as they wait in their own way.

6. Update the Theme

In the kids area of your waiting room, make plans to brighten up the place.

Kids will respond better to brighter colors or murals of animals and scenery to look at. It will make your waiting room seem more fun and inviting. Provided you’re happy with your decor overall, the adult corner of the waiting room can remain the same.

A space that looks like it’s designed for children will seem more welcoming to kids and their families. Playing with toys in a gray room filled with understated leather furniture almost feels wrong. A friendly giraffe on the wall, on the other hand, will convince them otherwise.

The happier a child is in the waiting room, the more easily they’ll cooperate during an appointment. Families will return to your business if you successfully provide a waiting room experience that caters to their needs. They may even refer your location to other families looking for a business that welcomes families with children with open arms.

Image Credit: Gustavo Fring; Pexels; Thanks! 

How to Lighten Up Your Waiting Room for the Summer

By | Business Tips, Knowledge Base | No Comments
lighten up waiting room

Nobody enjoys sitting in a waiting room before an appointment. Even with a smartphone to keep oneself occupied, waiting rooms can be unfamiliar, uncomfortable, and uninviting. Yet the waiting room is a major part of any appointment-based business. That’s why it deserves just as much attention as the rest of your business operations.

If there were a single theme that should epitomize your waiting room, it would be light. It’s as simple as that. A bright waiting room, both literally and figuratively, can make a huge difference for your customers. Here’s how you can make some changes this summer that can make an impact all year round:

Lighten Up, Literally

If you want to brighten the mood, you need to literally lighten the room. Seasonal depression in the colder months occurs in large part due to the lack of sunshine throughout the day. If your waiting room is dark and gloomy, it can inspire similar feelings even during the summer. 

Lightening up can be as easy as switching out your light bulbs. Newer LEDs are not only brighter bulbs, but they are more efficient as well. You’ll brighten up the space without having to pay more for utilities. 

In addition to turning on actual lights, consider taking a look at your waiting room’s color scheme. Lighter colors, such as yellow, can feel more positive than dreary grays and dull browns. Even a splash of color on an accent wall can bring life to your place of business. 

Use the Right Playlist

Many businesses play music to fill the empty space of their waiting rooms. This is a great strategy to implement and doesn’t take a lot of effort. What you need to be conscious about is the type of music that you’re playing in your waiting area.

Your playlist should consist of upbeat music, no matter your genre of choice. Instrumental music is easy; just select beats and melodies that sound positive and vibrant. For other types of music, you’ll do the same while also paying attention to the lyrics. Clean, happy lyrics will lighten up your waiting room a lot better than sad songs. 

Offer Refreshments

A light snack or a good beverage can perk your customers right up. Waiting for an appointment is a much worse experience on an empty stomach than it would be otherwise. You can’t know whether your customers managed to grab lunch before coming to their appointment. While their hunger and thirst are out of your control, you can offer refreshments to tide them over until their names are called. 

Water is an easy and inexpensive beverage to provide and essential for proper hydration. If you want to put a light twist on your H2O offering, add some fresh fruit. A little bit of orange or strawberry can add a memorable twist to your waiting room’s water cooler.  

For snacks, make sure anything you provide is light — think granola bars or fresh fruit. Foods packed with sugar and fat won’t do the trick. They will cause your customers to feel sluggish rather than help them stay alert. 

Take Advantage of Scent

How your waiting room smells is an underrated part of your business. It’s often one of the first things new customers experience, especially when unpleasant odors are involved. Obviously you’ll want to begin by minimizing these with improved ventilation. But while a lack of smell might be an improvement, the air might feel stale with no scent whatsoever.

Plan to introduce new scents into your waiting room gradually. Scents that are too strong, even if they smell good, can be overwhelming. Try a single scented candle and see whether that makes a noticeable difference. You can switch these out to fit seasonal moods. Summer scents like flowers can be replaced later in the year with cinnamon or piney smells.

Don’t Forget the Feels

So far every single one of the five senses has been covered except one. The only one missing is touch. When was the last time you updated your seating arrangement? Customers will feel a lot better when their seats feel like clouds rather than rocks. 

In addition to improved cushioning, don’t forget the climate control. A hot waiting room in the summer is not the place your customers want to be. They are more likely to forgive long wait times if it means they can spend some extra time in the air conditioning. 

Customers will appreciate a waiting room that feels safe and welcoming. A kids play area will make your waiting room family-friendly. The latest security features on display help parents feel safe while they are waiting with their children. 

These changes to your waiting room can be implemented throughout your business space. In most cases, this theme of light will also help you and your employees. Lighter spaces and a lighter atmosphere can help boost mood and productivity. It’s time to turn on the lights this summer and witness the change it will make. 

Image Credit: Curtis Adams; Pexels; Thanks!

4 Ways to Get Your Customers on a Regular Appointment Schedule

By | Scheduling | No Comments
Get Your Customers Regular Appointment Schedule

Life is so much easier when you have a well-planned schedule in front of you. Unfortunately for appointment-based businesses, this isn’t always the reality. Customers can be quite spotty when it comes to making their appointments, which leads to a lot of last-minute adjusting of schedules and bookings.

While a lot of appointment booking is out of your control, there are some things that your business can do to promote a more regular appointment schedule from your customers. Being able to plan further out in advance allows you to be more prepared to serve every customer well and not lose time and efficiency in a scramble.

If you’re ready for more appointment continuity and stability, here are a few ideas you can try this year:

1. Enable Recurring Appointments

There are a lot of customers who would appreciate a regular appointment schedule as much as you do. One way you can make this possible is by enabling recurring appointments. This allows customers to book appointments on a regular cadence rather than sporadically.

For example, your car garage might get a lot of business doing oil changes. Customers who make daily commutes and like to take care of their vehicles might come in for a bimonthly oil change as part of their maintenance routine. Being able to designate a particular day of the month makes it easier for them to organize their schedule, in addition to helping your business to get regular bookings.

Recurring appointments also work well for small businesses that have personal interactions with their customers. A customer might look forward to the hour she gets to spend with her masseuse each week, and being able to set a recurring appointment in her calendar ensures that her preferred booking slot is always secured.

2. Send Automated Text Messages

Sometimes your customers need a little nudge to kick-start their appointment streak again. Automated text messages are a quick and effective way to reach out to your customers who haven’t scheduled an appointment in some time. Such messages can notify them about upcoming deals they won’t want to miss or be used to send them a personalized offer.

Within an automated text message, you can include a direct link to your online appointment software. Send the right message to the right customer at the right time, and you can start getting bookings from them immediately. Of course, you should always leave the option available to opt-in and out of messaging as customers see fit. Otherwise, your text messages will drive customers away rather than pull them back in.

Emails and phone calls can also be effective methods of issuing reminders. Best of all, allowing customers to choose how they receive messages means you know that your nudging messages are being sent in the best way possible to every single person.

3. Keep Them in the Loop

If you keep customers in the loop with everything going on with your business, they’ll have more reasons to visit your website and regularly book future appointments. New information can also reinvigorate the interest that consumers have in your business.

If you don’t already, try creating and sending out a monthly newsletter containing information regarding upcoming events at your business. This can include special promotions, new services you’re offering, and other announcements as you see fit. Learning that you now offer a trendy new beauty service or will be offering two-for-one mani-pedis next month may be just the thing to spark a patron’s interest. Full calendars of events will prompt many customers to start booking their appointment slots earlier than normal.

Some pieces of news will need to be issued more immediately. For instance, if you’re planning on altering your business hours for an upcoming holiday, you should let your customers know as soon as possible so they can plan their appointments accordingly. Last-minute changes on your end will only cause complications with existing bookings.

4. Incentivize Consistency

If consistency is what you want from your customers, incentivize that behavior. Many businesses encourage return visits by handing out punch cards that provide additional services or rewards after so many uses. You can take this a step further by adding some more parameters.

Many appointment-based businesses prefer a regular appointment schedule over a quick string of appointments booked in pursuit of punch-card rewards. To change the trajectory of your incentives, you could build a reward program that offers points for cyclical visits. Bonus points can be awarded for consistent streaks set by customers, such as triple points earned for three consecutive monthly appointments.

Of course, your incentives program should be specifically tailored to your business, what it offers, and the customer base you’re working with. By thoughtfully taking your business’s particular variables into account, you’re bound to find a formula that works.

While you’ll never have a set-in-stone schedule as an appointment-based business, there are things you can do to promote continuity. Embrace these tips, you’ll benefit from the consistency they can help bring to your organization.

Image Credit: Mart Production; Pexels; Thank you!

How Your Appointment-Based Business Can Stay Competitive This Year

By | Appointment, Business Tips | No Comments
Appointment-Based Business

There are numerous ongoing challenges entrepreneurs face when starting and running an appointment-based business. One of them is learning how to position yourself against the many competitors in your industry. Where there’s one business in a particular space, there are many others vying for the same customers.

There’s no perfect business formula that guarantees you’ll be the best appointment-based business on the block. However, the list of competitive methods you can use to boost your business is extensive. These are just a few effective ways you can make your own company stay relevant this year:

Provide a Simple Online Portal System

The easier it is for customers to make appointments, the more bookings you’ll fill. A complicated appointment scheduling process is not a system that will keep you competitive.

Take a look at your current online portal. Start by analyzing the layout of your website. You want everything to be straightforward and easy to find. The simpler your navigation, the better. Use clear, clickable action buttons that guide users through the booking process and enhance the user experience.

The overall design of your online portal is also important. Use colors that can easily be associated with your brand without being oppressive or hard on the eyes. You can also fill blank spaces with images or other designs to make your online portal more attractive.

Offer Incentives

With so many businesses in the hunt, it can be a challenge at times to differentiate yourself from the competition. You should always prioritize improving your services over anything else. You should also consider providing some complimentary features to put your business over the top. Offering incentives is one way your business can set itself apart.

Incentives are especially effective at bringing in new customers. Prospective customers might be lured to your business over the competition due to an ongoing promotion. If you run a hair salon, for example, you might offer a free styling product with every haircut. A service station could do a free tire rotation with every oil change. Once you get new clients through the door using incentives, you can wow them with your services to convince them to return.

Speaking of customer retention, you can implement an incentive program for that, too. Frequent visitors can accrue points for free services or other rewards. A referral program can get you new customers and simultaneously reward your existing customer base.

Offer Online Payment Options

Many customers today prefer to make payments online rather than in person. Making a payment online takes much less time than scanning a card at the front desk or counting out the cash in one’s wallet. This leads to shorter appointment times for customers, who will always appreciate the efficiency.

Online payments also mean you get your money faster. Sending customers bills after an appointment will result in lag time before you receive payment. Worse still, such bills require your staff to print them out and mail them, costing time and money. With online payments, you can receive your fee as an appointment is being booked, even before the customer arrives at your place of business.

To make your online payment options competitive, don’t include processing fees for people who choose to pay online. These sorts of fees can easily turn customers away. Also look for ways to include all of your customer’s preferred online payment options, such as accepting multiple types of credit cards or even top payment apps such as Paypal or Venmo.

Provide COVID Updates

There are still lots of consumers out there who are worried about the different strains of COVID-19. Be respectful of these customer concerns and look for ways to make your business accommodating to them while still operating at full capacity.

A simple way you can assist these customers and keep your appointment-based business competitive in 2022 is to provide COVID updates for your area. You can include these updates on your business website or using your brand’s social media pages. This will let customers know what measures you’re taking to limit the spread of the virus, such as requiring masks or limiting appointment bookings as cases rise.

Don’t just stop at COVID news. Use your business influence to provide updates on other noteworthy community events. For example, you can use your website and social media pages to advertise local events such as fundraisers, food drives, and more. Getting involved in the community allows you to draw closer to your local customers and create an emotional bond that competing businesses will envy.

The most important thing to remember for your appointment-based business is that in order to stay competitive, you cannot settle. If you start to coast, you leave room for one of your competitors to catch up to you. Continue to set goals for yourself and your business throughout 2022 and be willing to try new things. You will always find yourself in the pack of the best appointment-based businesses around.

Image Credit: George Milton; Pexels; Thanks!

4 Complimentary Service Options to Offer Your Customers

By | Business Tips | No Comments
Offer Complimentary Service Options

Entrepreneurs spend a lot of time creating the best product or service. After all, you can’t run a business if people don’t want to pay you for what you’re offering. However, you should also be focusing on related services that you can provide to your customer base. These are called complimentary services.

Essentially, you offer an additional service free of charge to your customers to enhance their experience with your business. This can give you an edge over competitors that offer similar products and services as well as increase customer retention.

If you’re not sure where to start when coming up with complimentary services to offer, we have you covered. This guide contains four of the most common and most appreciated complimentary service options your customers are sure to appreciate:

Preferred Service Provider Option

Many customers become loyal because they develop a connection with a particular member of your organization. This could be a stylist who cuts their hair just right or a waiter who knows their favorite dishes by heart. It’s this bond and the trust they build with that person that keeps them coming back.

Knowing that this connection improves customer retention, many businesses allow customers to choose a preferred service provider. It can be an option included in your mobile app when customers book an appointment. Or if your customers make appointments over the phone, simply ask whether they have a preferred provider. Your customers will be assured they’ll have their ideal appointment experience every time, and employees will feel fulfilled every time they are requested.

Complimentary Transportation Service

Some services can take an unpredictable amount of time. For example, taking your car to a local garage for an unknown problem could take minutes or hours to diagnose and repair. Expecting customers to wait for undetermined periods of time can be perceived as being inconsiderate. Instead of testing your customers’ patience, provide a simple transportation service.

Driving a customer home or back to work won’t take much time, and it makes a good impression. Plus it allows your customer to accomplish more with their day rather than waiting idly in a waiting room. Any customer will be grateful to have this option available to them.

Compensation for Mistakes

No matter how hard you work at improving your business, mistakes are inevitable. You can hire the best staff, provide the best training, and have all the best equipment, yet something will still go wrong. That’s just how life is sometimes. What’s most important for your business is learning how to handle mistakes rather than just trying to make them disappear entirely.

Compensating your customers when issues arise lets them know they are your business’s highest priority. Even a small compensation package shows that you’re sorry the mistake occurred and want to make it up to them. Customers will usually understand and be open to giving your business a second chance. Devoting the effort to make it right can do wonders in restoring their goodwill.

Let’s say you operate a hotel, and a guest arrives at check-in time to find that their room isn’t ready. This can be frustrating for weary travelers with lots of heavy bags they want to unpack. You can keep these customers happy by offering them a gift certificate to a local restaurant and treating them to a meal.

This way, your guests can wait for their room to be prepared while enjoying some delicious cuisine on the house rather than wait in the lobby. What could’ve been a problem resulting in a bad review can now turn into a memorable travel experience.

Childcare

Many customers you assist will be busy parents trying to juggle their appointments around work and their children’s activities. Trying to attend an appointment with your kids can be equal parts challenging and exhausting. Lend a hand by offering free childcare to your customers during their time at your business.

For example, a parent might have a doctor’s appointment and can’t leave their young children at home alone while their spouse is at work. If the doctor’s office has a supervised play area, they can attend their appointment without any worries.

Gyms, dental offices, and hospitals can also employ this strategy. Providing childcare will require an extra employee or two and some additional business space. But this complimentary service will help busy parents in your area who might just become new and recurring customers.

These services will likely add to your expenses column. However, they should easily pay for themselves as you become able to serve more customers and provide a better experience to them. Keep an eye on your business metrics after implementing complimentary service options so you can see how they’re impacting your business. Offering even some simple courtesies like these can go a long way toward delighting and keeping your customers!

Image Credit: Jonathan Borba; Pexels; Thanks!

Register Now & Get a 30 Day Trial Register Now