Category Archives: Appointment

The Importance of Giving Up – to Soar

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The Importance of Giving Up – to Soar

Way back in the day, I came home from little league. My mom asked me how it was. Without hesitation, I told her that I wanted to quit. She asked me why? I told her I was sick of the coach letting his son pitch because the son was so awful. Then, when the game was nearly lost — Coach would put me in as pitcher — and he’d expect me to win the game — no matter what had to be done.

If I couldn’t pull out the win — Coach would rant and scream at me and the whole team. I wanted to quit. If I complained, Coach would stick me in the outfield swatting away at flies. I didn’t mind if I was playing first base like Frank Thomas or Jeff Bagwell. My mom told me that I’d never get as much training as I would receive pitching under that kind of pressure.

It was then that my mom threw a Vince Lombardi quote in my direction. “Winners never quit, and quitters never win.” And, in case I forgot, there were also some pretty amazing outfielders I could emulate like Ken Griffey Jr., Tony Gwenn, and Mickey Mantle.

I gave up on my dream of being the starting pitcher for every game — I stopped resenting the coaches’ son. Instead, I focused on what I was good at — hitting and running, and I tried to make sure I helped pull out a win under stressful circumstances. And, in hindsight, that was a win-win.

I gave up on my dream of being a major league baseball pitcher.

That’s not to say it was easy to switch my mindset. No one likes giving up on their dreams. But, this taught me a valuable lesson. There are times in life when throwing in the towel is important.

The Scientific Case for Giving Up

“Realizing that an attempt to achieve something is not accomplishing its goal, and then stopping that behavior, can actually be beneficial,” writes Claudia Lopez-Lloreda for Inverse. “When confronted with a difficult challenge or obstacle, animals often ‘give up’ to conserve energy between attempts or to identify other strategies to succeed — or reassess if the effort is even worth it.”

A research group led by Misha Ahrens at the Howard Hughes Medical Institute was responsible for this finding. But, Ahrens is far from the only researcher to scientifically prove the benefits of giving up.

“A laser-like focus on one goal (like a promotion) often prevents us from seeking out new opportunities for learning and growth,” writes Jennifer Gueringer on the NetCredit blog. “In fact, a survey of Stanford Business school alumni found that those who held five or more positions in 15 years were nine times more likely to reach senior management than those with fewer roles.”

“The effects are physical, too,” adds Gueringer. “A Concordia University found that teenage girls who were unable to disengage from difficult goals exhibited increased levels of C-reactive protein, an inflammatory molecule linked to diabetes, heart disease and early aging in adults.”

You’ll Accomplish More

I know that sounds counterproductive. But, bear with me for a second.

Recall a time when you were procrastinating. Maybe you were dreading the task, just not feeling it, or didn’t have the skills or knowledge to complete it. Regardless of the exact reason — you stubbornly kept trying to tackle this task.

What happened next? You may have originally blocked out two hours of time to get this thing done. Now you’re approaching three or four hours. And, before you know it, you’ve screwed up your entire schedule for not just the day, but the entire week. The reason? What you have planned to do today gets moved to tomorrow and so forth.

Also, even if you were able to cross this item off your list, you’ve spent way more energy on it then you should have. As a result, you’re too drained to focus on anything else that’s of importance.

The better option here would be to move on to something else that you can actually do well. You may even want to delegate or outsource to someone else.

You’ll Be Happier and More Creative

As Raj Raghunathan Ph.D. writes in Psychology Today, there is something called ego depletion which suggests that “willpower is a limited resource.” If you’re obsessed with achieving a goal, that means you’re sacrificing other goals “whose achievement also depends on the same pool of willpower.”

There’s also hyperopia. It’s similar to the above where you “sacrifice your present-day enjoyment for the sake of a future that may never really arrive.” What does that mean? Well, “it may be more important to give up on goals that take too much out of us than to pursue them at all cost.”

Speaking of goals, if a goal is tied to a reward — it may sometimes hinder creativity and problem-solving.

“Rewards can perform a weird sort of behavioral alchemy: they can transform an interesting task into a drudge,” Daniel Pink wrote in his book Drive. “They can turn the play into work,” Pink adds. “And by diminishing intrinsic motivation, they can send performance, creativity, and even upstanding behavior toppling like dominoes.”

Besides goals, here are some other things that you should give up if you want to be happy and successful:

  • Perfection. You already know that perfectionism is unrealistic, stressful, and prevents you from finding new opportunities.
  • FOMO. The so-called, Fear Of Missing Out can cause you to spread yourself too thin and it diverts your attention away from your priorities.
  • Negative self-talk. If you engage in negative self-talk, it holds you back from achieving your dreams — and it can do other weird things to you too. Just watch someone who loves this awful habit — you hate to be around them, huh?
  • Comparing yourself to others. Comparing yourself to anyone but yourself is unproductive and self-destructive.
  • Toxic relationships. Spend time with people you love and who love you back. Toxic people are a waste of time, energy, and will only drag you down.
  • The fear of failure. Everyone fails. Accept that fact, and learn from each experience — or don’t learn from it — just get past it.

The End is the Beginning is The End

Do you need one final reason for quitting? How about it gives a clean slate to live the life you want?

Yes — quitting at anything is usually easier said than done. But, take that leap of faith and ditch the things that are holding you back and causing you distress. For example, if you’re miserable because you feel like you’re in a dead-end job, quit and launch your own business.

Quitting a job may not be in your future and it’s going to be hard and scary. But, this type of quitting is a better option than being stuck in a situation that is depriving you of living the life that you want. Remember, life is short. So, use your life, and spend this valuable resource however you want.

How to Know When It’s Time to Give Up

There isn’t an exact answer to whether it’s time to give up. But, Cloris Kylie Stock from Tiny Buddha has put together five signs that may help you decide if now is the time to quit — or if it’s time to buckle down and win.

  • You aren’t enjoying life to the fullest because your quest to solve a problem as taken over your life.
  • No matter how hard you try, you can’t visualize a positive outcome.
  • You start to feel poorly about yourself.
  • Even though a goal involved others, you’re the only person who has an interest.
  • When you wake-up in the morning, you think about giving up.

Remember to analyze the pros and cons of what and when to give up. The “give-up” should come rarely in your life, and it should only be deployed when it will be for your greater good. Plan carefully — make your give-up a win-win.

8 Easy Ways to Make Customers Comfortable While They Wait for Their Appointment

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There’s a lot that goes into fulfilling an appointment. In many ways, one person’s appointment depends on the execution of many previous appointments. And during busy times, every company falls on occasion. 

When that happens, customers end up having to wait longer than expected. That can be frustrating for those who showed up early as well as those on a tight schedule. If it happens too frequently, customers may start showing up late or not arriving at all. 

You may not always be able to shrink your customers’ waiting time, but you can enhance their waiting room experience. A good customer experience is what keeps people coming back, and the waiting experience is a big part of that.

It doesn’t have to be complicated or extravagant. Take a look at these simple ways to ease customers’ waiting anxieties:

1. Send reminders about waits.

Reminders should already be a meaningful part of your company’s scheduling practices. And if you monitor your appointments carefully, you can alert people when you start to fall behind. 

A reminder about wait times helps customers mentally prepare. That way, they won’t be disappointed when they have to wait once they arrive. They may even opt to reschedule their appointment if they are in a time crunch. 

The key is to be as accurate as possible with the reminders. Don’t underestimate the time they’ll have to wait. Instead, give yourself some room to exceed their expectations. Keeping a customer comfortable in the waiting room begins with making them comfortable with the idea of waiting. 

2. Check your seating layout.

Aside from having comfortable seating in your waiting room, the way it’s arranged can also affect customers. No one wants to be cramped together while waiting, especially during the pandemic or if there are a lot of people in the room. 

By moving some chairs and tables around, you can redesign your waiting area to be more comfortable. Simply declutter the area, space out your chairs, and make electrical outlets accessible.  

Be sure to reorient your room in a way that breaks up the traffic. Doing so will probably involve some trial and error. Pay attention to where people tend to walk, and keep those areas clear. Make sure exits and entrances are clearly marked. 

3. Let in some natural light.

Harsh or dim lighting can make a waiting room unbearable. Natural lighting can significantly reduce the fatigue that builds up from waiting. 

If you’re able to, open the blinds and let in some light. On nice days, open the windows and use the screen door. If windows are scarce in your office, experiment with lights that imitate natural light. 

4. Make Wi-Fi easy to access. 

People tend to spend time on their digital devices when they have to wait. You are bound to get asked about the Wi-Fi connection. 

Reduce the need for customers to ask by doing the following:

  • Name your Wi-Fi after your company. 
  • Make the password visible for customers.
  • Include a guest Wi-Fi option.
  • Train the receptionist on Wi-Fi troubleshooting.

Surfing on cellular data while they wait may cost your customers money. Don’t underestimate how much that can get under their skin. 

5. Provide refreshments.

Food and drinks can be a good way to ease a customer’s wait. You don’t need to break the bank, but do set out some light refreshments. 

Water and coffee are standard. Go above and beyond by setting out juice, lemonade, or soft drinks. Set out a container of tea bags and an electric kettle. 

Snacks are also a smart way to keep customers entertained. Fruit, nuts, and chips are great picks for an office environment. To satisfy your customers’ sweet tooth, you could set out donuts and other pastries.

Always make sure the display is tidy. Remove any food that’s gone bad promptly. Restock the display regularly. 

6. Add art to the room. 

While they wait, nobody wants to choose between staring at a blank wall or at other customers. Hang some art on the walls. Not only is it aesthetically pleasing, but it can actually cut down on the stress of waiting. 

If you have a little money to spend, consider featuring art from local artists. Make sure whatever you choose represents your brand well. Switch up your art periodically to keep things interesting for your most loyal customers. 

7. Set out reading materials. 

Magazines are a staple of waiting rooms. But if you want to step it up, include books as well. To keep kids entertained, pepper in some comics and coloring books. Make sure all periodicals are recent so customers aren’t stuck reading through old news. 

Go broad in your selection so that every client can find something they’re interested in reading. Before they know it, their wait will be over. 

8. Take care of the kids.

Restless kids can be a burden to parents in a waiting room. Worse, they can disrupt the experience of other customers as well. 

If you commonly have kids in your waiting room, create a play area. Colorful toys are a surefire way to keep children’s attention. If you’re lucky enough to have a playground outside the office, let them get some fresh air while their parents watch them from the window. 

Patience is a virtue, but you shouldn’t test your customers’ limits. If you need to ask them to wait, do your part to help them out. 

Top Appointment Apps For Scheduling Your Business

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Schedule

Are appointment apps and calendar software a necessity? They are if you want to schedule and track appointments, accept online bookings from clients, and send appointment reminders automatically. The top appointment apps and calendar software programs are also useful in blocking off internal meeting times, organizing your schedule, and even accept deposits or prepayments. As a result you can save time while increasing revenue.

Here is our guide for what makes up an appointment app, why you should use an appointment app, and what to look for when you decide to add this tool to your business. We’ve also selected the top ten appointment app solutions for this year and into the future.

What is an Appointment App?

An appointment app is a convenient way for your clients or customers to schedule appointments. The application may also be referred to as online scheduling software or mobile booking software.

Many of today’s appointment apps go beyond just a basic scheduling portal. They now offer comprehensive business,  calendar, and time management capabilities that add efficiencies for your clients, team, and business as a whole.

Benefits of Using an Appointment App

There are many compelling reasons to add an appointment app to your business:

Around-the-Clock Scheduling

Rather than only be able to take appointments during business hours because you rely on staff to create the schedule, you can use an automated scheduling system that can make appointments at any hour and any hour. Customers may not always be able to reach you during business hours. Or, they may prefer to make an appointment without having to call and then be placed on hold.

With 24/7 scheduling through an appointment app, your customers and prospects can schedule their appointment when it’s convenient for them. Doing so can help you attract and retain more customers.

An Enhanced Experience

The traditional appointments process can take a lot of time, with multiple back and forth communications about the best day and time. Even then, the appointment may not be set and require more time to reschedule. It can start to feel like a real hassle for your customer.

With an appointment app, your customers have access to a simple scheduling process where they can see the available time slots and reserve a time that fits their needs. They can also get reminders or use the system again to easily reschedule the appointment.

Increased Search Visibility

As a service business, attracting local customers may be your top priority. It’s important to have a strong online presence and appear in front of prospects on their search queries. Appointment apps can help you do that by integrating with search engines through Google Search and Maps so you appear when those customers look for your service..

More Business Insights

Appointment apps often include data analytics tools so you can learn more about your audience, such as your most popular service or the busiest days and times each week for your business. You can then take this data and make better business decisions about when to schedule employees, types of promotions, and more. A physical appointment book will never be able to reveal such business insights.

Time and Cost Savings

Removing a legacy appointment system that uses paper processes and consumes significant amounts of time can be a real savings for a small business. An appointment app eliminates paper costs and reduces manual processes, saving both time and money. Those savings can be applied to other parts of your business, allowing you to focus more on service as well as use the extra money to grow your enterprise.

Less Risk of Human Error

Humans make mistakes. For example, when scheduling an appointment, one of your employees might have transposed the numbers in a phone number or they added the customer to the wrong time slot. Multiple people could be using the same appointment book and double-booked in a time slot. Those human errors create dissatisfied customers.

An appointment app reduces those human errors by automating the scheduling process. The customer puts their information in while the app sends reminders and only schedules open time slots. Fewer human errors mean happier customers.

What to Look For in an Appointment App

Those benefits all lead to greater business success. The only problem is that there are hundreds, if not thousands, of appointment apps and calendar software to choose from. Here are some factors to consider when you researching the ideal appointment app for your business:

Ease of Use

It’s important to have an appointment app that your customers can immediately feel comfortable using. It’s got to be simple and convenient, including a clear process for scheduling an appointment with the fewest amounts of clicks and screens to navigate.

Booking and Attendance Features

The appointment app solution should include features designed to ensure that customers compete the booking process and actually show up for their appointment. Look for features like rescheduling, appointment confirmations and reminders, and waitlists.

Marketing Tools

The appointment app should also be able to help you get the most out of your marketing efforts. Features that can help you do this include a shareable booking link, search engine booking tools, and social media booking buttons.

Staff Capabilities

Along with customer service and marketing, you also want an appointment app that can help oversee your team. It helps to have an appointment app that can support multiple users so other team members can see or change anything in the app as well as plan the employee schedule for the week or month.

Payments

Although it is not a must, being able to integrate payment processing with your appointment app adds a new level to your customer experience and further reduces the labor required for your service business. It is especially beneficial for those businesses that take deposits at the time of booking, often used for late fees, cancellations, and/or “no-shows.”

Overview of Best Appointment Apps

Although our list of appointment apps may not include all these factors in every solution, you can’t go wrong with the following 10 solutions for 2020 and beyond. Here are the top ten appointment apps we selected and why each one stands out as an ideal tool for your business.

  1. Appointment: Appointment app with longest track record of success
  2. Calendar: Appointment app with powerful technology like machine learning for intuitive assistance
  3. 10to8: Appointment app with integrated payment processing
  4. VueMinder: Appointment app made for Windows users
  5. Setmore: Appointment app with a live call answering service
  6. Grapple: Appointment app for scheduling meetings
  7. Calendarwiz: Appointment app for sharing schedules with groups, teams, and clients
  8. Evie: Appointment app that automates your entire meeting schedule and calendar management process
  9. Square Appointments: Appointment app that embeds social channels in your scheduling process
  10. Bookeo: Appointment app with text notifications

Now, dive in deeper to each of our top appointment apps for 2020 and beyond.

The Best Appointment Apps for 2020 and Beyond

1. Appointment

Appointment

Considering that Appointment.com has been providing online appointment scheduling since 1999, you’d be hard-pressed to find a company with more experience in this area. What makes Appointment.com continue to stand out among other leading online appointment scheduling software is that the company continually evolves to meet their modern user’s needs.

Appointment.com comes packed with features like allowing customers to book an appointment with you 24/7 — even if you don’t have a website. Customers can also cancel or reschedule an appointment on their own. If you have several locations, employees, or services that’s not a problem either since Appointment.com handles these multiple options for you.

Additional features include the customers ability to pay through PayPal, allowing them to create gift certificates, and send out reminders via email or SMS. It also syncs with leading cloud-based calendaring solutions like Outlook, Google, and iCal.

If none of these features are right for your business, Appointment.com’s powerful API allows you to customize it to fit your specific needs.

Following a 30 day free trial Appointment.com offers plans starting at $29/month.

2. Calendar

Calendar

If you want to meet with a client or your team, scheduling events can be a time-consuming process. Calendar can be a major time-saving assist for you.

With Calendar you simply share your existing cloud-based calendar, such as Google Calendar or Outlook, via email or an embedded link on your website. Those persons trying to schedule with you can then see your availability and pick a date and time when you are both free. After they’ve chosen a time, the event is automatically added to everyone’s calendar.

Even better, Calendar harnesses the power of machine learning. This means that it can analyze your previous meeting data to make smart suggestions on where, when, and what type of meetings to schedule.

You can currently sign-up for Calendar for free.

3. 10to8

10to8

If you’re tired of no-shows, then you may want to look into 10to8.

This online appointment software sends automated confirmation emails and SMS to clients. It also sends them reminders and gives them the ability change or cancel the appointment. Because it syncs with Google Calendar and Outlook all new appointments or changes are automatically updated in your calendar. If there are any questions or concerns, there’s a helpful two-way calendar-integrated chat so that you and your clients can address them in real-time.

10to8 also accepts online payments through PayPal, Stripe, SagePay without additional charges. You can also coordinate between multiple staff, calendars, rooms and locations seamlessly.

10to8 offers a free plan if you book fewer than 100 customers per month. If you book more than that, monthly plans start at $9.6.

4. VueMinder

VueMinder

VueMinder is a calendar program specifically designed for Windows users. Unlike some of the other apps and software you can view your schedule directly on the Windows desktop background. However, it does sync with Google Calendar and Apple Calendar. This means you don’t have to completely switch to Outlook.

That’s just scratching the surface. With VueMinder you can schedule daily, weekly, monthly, or annual events and appointments. You can also define tasks and break large tasks into smaller sub-tasks. Other useful features include the ability to store contact information, color-code your calendar, and create customized popup reminders. VueMinder will also send reminders through SMS and email.

While you can download a free version, access to more of the robust features require you to purchase the software starting $49.95.

5. Setmore

Setmore

Setmore is the only online appointment scheduling calendar software that provides a built-in live call answering service. To ensure that appointments are kept it will then send out alerts and reminders. If an appointment must be rescheduled you can easily do so by using the software’s drag and drop feature where you just move the appointment to a new time slot.

What makes Setmore unique is that it integrates with Facebook, Instagram, Slack, WordPress, and Weebly. This gives your clients more opportunities to share your calendar with clients and team members. Thanks to Setmore’s mobile app, you can book, manage, and sync your calendar while on the go.

For those of you have have under 20 staff logins and calendars, Setmore is free. For larger businesses, plans start $25/month.

6. Grapple

grapple

One of the newer meeting schedulers on the market is Grapple Meetings. Through the app you can select various meeting times and then create a poll. Once you do a page is created where clients and team members can select the availability that works best for them.

Participants can then view what selection other individuals made. That may not sound important, but it makes scheduling and rescheduling for groups much more easier and efficient.

You can sign up for Grapple for free. Doing so gives you access to both it’s collaborative software and in-built meeting scheduler.

7. CalendarWiz

Calendarwiz

CalendarWiz is a customizable calendar that can be shared with groups, teams, or clients. Just simply create a single or recurring event and share it with invitees through email, your website or social channels like Facebook, Twitter, and LinkedIn. You can brand your calendar by changing the calendar colors to match your brand and adding your logo.

After an event has been created and shared, you can send an invite with a request to RSVP — you can also track who has accepted or declined the invite. Everyone will then receive automatic reminders and announcements to reduce no-shows.

CalendarWiz also lets you color code events, prevent double-booking with the self-service feature, and let your community suggest calendar events.

Following a 30 day free trial, plans start at $9/month.

8. Evie

Evie

Evie is an AI scheduling assistant that automates your entire meeting schedule and calendar management. How? Just Cc Evie whenever you mail attendees. Then ask Evie to help schedule a meeting or a call or to send out an invitation. That’s it. Evie handles the rest by finding an optimal time for everyone to meet based on everyone’s calendar.

Evie can then send out calendar invites and request meeting follow-ups automatically. More advanced features include the ability to include location information in emails, reschedule or cancel meetings, set meeting duration times based on your preferences.

If you schedule five meetings or less per month Evie is free. If you schedule more than five, you’ll have to choose a plan starting at $20/month.

9. Square Appointments

Square Appointments

With the free Square Appointments your customers can book an appointment with you 24/7 via a free online booking website. However, Square Appointments can also be embedded on your social channels like Facebook and Instagram. Because it syncs with your calendar, your availability will always be accurate and up-to-date.

You can also prevent no-shows by sending clients appointment reminders through email or SMS. You even have the option to charge a no-show fee. And, if the client must cancel or reschedule the client can do so on their own — meaning no more back-and-forth emails.

With Square, you can also accept payments remotely.

10. Bookeo

Bookeo

Bookeo can accept client bookings from your website and Facebook page anywhere, anytime. It then sends out automatic confirmation emails and email and text reminders. You can also receive email or text notifications when an appointment is cancelled or rescheduled.

Furthermore, Bookeo allows you to customize your calendar. You have the option to set business hours, appointment lengths, and color-code your various services.

Bookeo also lets you accept online payments and can be integrated with your existing marketing tools like Google Analytics and MailChimp.

You can try Bookeo for free for 30 days. After that, plans start at $14.95 per user/month.

6 Tips for Mastering Appointment Reminders for Your Clients

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6 Tips for Mastering Appointment Reminders for Your Clients

Your clients are busy people. They don’t need a reminder for every email you send, but sending no reminders whatsoever isn’t a smart strategy, either.

You could take the age-old approach of sending three reminders — one far in advance, the second a few days before, and the third the day of — but that’s a lot of reminders. When the appointment rolls around, your client may walk in annoyed with you. 

Going the no-reminder route can leave clients wondering whether the meeting is still happening, or whether it’s slipped your mind.

The question is, how can you strike a balance between the two?

1. Always confirm via email.

No matter how you set the appointment — over the phone, in-person, via text, or in an email — make sure to confirm the scheduled time via email. An email is a searchable record that clients can check if in doubt of the details.

If applicable, copy the client’s administrative assistant to make sure it gets on their calendar. To avoid crowding the client’s inbox unnecessarily, ask whether reminder emails should go only to the assistant in the future. 

2. Make time to personalize.

It wouldn’t be wise to promote an event or product without a plan; take the same approach with your meeting reminders. Every email and text message you send is a representation of your brand.

To track your meetings and appointments, invest in an online calendar tool. Block off time to create customized reminders. If you’re worried you’ll forget, set your calendar tool to remind you to do it. 

This might seem a little extra, but the personal touch is important. If you allow your online scheduling service to fire-off automatic, robotic appointment reminders, chances are clients will dismiss them in the swarm of other system-generated reminders they receive.  

3. Stay on the radar.

Reminders do not necessarily need to be about a meeting. Clients encounter your brand in all sorts of contexts, so be sure to use those touchpoints as subtle, positive reminders.

Take social media. Encouraging clients to follow you on Instagram and Facebook keeps you top of mind while they’re using those channels. The content you post can trigger them to think about the upcoming appointment. 

Do the same if you send an email newsletter. Add clients to your list so that your business regularly shows up in their inbox. And if you host experiential events, be sure to invite clients to those activations, too. 

4. Send a response-worthy reminder. 

An unanswered meeting reminder can leave you wondering if the client is still planning to attend. The solution is to write a reminder soliciting a response.

Try opening your message with a question. You might ask about the client’s progress on her latest project, or whether she caught the big game over the weekend.

One way or another, get personal. A message that suggests a real person is behind it is harder to put off. Plus, it’s a great way to maintain a long-term client relationship

5. Include an agenda.

Appointments can be a big waste of time if the agenda for them isn’t set ahead of time. Shortly after the meeting is scheduled, develop an agenda and set it to everyone who plans to attend.

A reminder with an attached agenda not only serves as a reminder, but it also gives the client a way to prepare. Meetings are maximally productive when both parties arrive prepared. 

6. Make multiple reminders meaningful.

Sending multiple reminders is not always a bad idea. If a client schedules an appointment months in advance, it’s a good idea to send at least two: one confirming the meeting, and one a day or two in advance of the conversation.

Those messages should not look the same. Use them to build social capital with the client or to grow the client’s knowledge of your business. An introductory survey with questions about the client’s business, interests, and needs can both break the ice and help you provide a better service.

As you learn the art of appointment reminders, check in with your clients. Do they see the reminders you send as useful? Is there some piece of information you might be neglecting to include? You might be surprised at just how much they appreciate hearing from you.

Appointment Recognized as Top Scheduling App For Small Business by ReadWrite

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More small business owners, startup founders, and enterprise executives recognize that scheduling and appointments are a critical element necessary for providing an exceptional customer experience. They seek proven tech solutions that can help them deliver on these expectations without killing an often limited available budget for software investment. 

 

Recognizing this need, ReadWrite, a top tech review and news site, recently tested and reviewed numerous appointment scheduling platforms and apps. In a recently published article, ReadWrite named Appointment to the top of its list of the 10 best appointment scheduling software for small businesses. 

 

Among the accolades listed, Appointment was praised for its robust platform and comprehensive set of features ideal for service-based businesses with high volumes of appointments. 

 

Other standout features noted in the article included the ability for Appointment to handle multiple departments, locations, and categories. SSL encryption, fine-grained access controls, reporting capability, and customization further set Appointment apart from other appointment scheduling apps. 

 

ReadWrite also highlighted integration with PayPal, powerful API capabilities, gift certifications and discount cards, reminders and waitlists, and calendar syncing with Outlook, Google, and iCal.

Appointment was in good company with many other notable appointment software solutions listed, including Square Appointments, Appointy, and Calendar.

Read the entire article here.

11 Best Tools and Tips to Promote Teamwork

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There are a lot of good things about working with other people at your job. For one, having a co-worker allows you to share common goals for your company or employer. Another is fostering a good working relationship with other people and turning them into friends. But anytime you work with other people there’s bound to be conflict from time to time too. Fortunately, there are certain tools and tips you can use to promote teamwork and get along better.

1. Shared Calendar

One of the best tools to promote teamwork in an office environment is to use a shared calendar. In fact, there’s more than one advantage to using a shared calendar. Working on group projects is easier with a shared calendar. All team members can see when certain tasks are to be done and who is doing them. In addition, project meetings can be scheduled once on a shared calendar that everyone has access to. This saves time and keeps everyone on the same page, so to speak.

2. Business Website

Another way to promote teamwork is to have a business website. Even if there are only two or three people in your company, they can be featured on the site. This is helpful in making them feel like an important part of the business. It also allows other people, such as the public, to see what role they play in the business.

3. Scheduling System

Whether you’re a business owner, manager, or simply an employee, you can help promote teamwork in your business. One of the tools you can use to do this is a scheduling system much like Calendar has been named in the past. Scheduling systems allow all team members to see the various tasks involved in a large project. What’s more, as tasks and sub-tasks are completed and marked off, everyone knows it. If one or more tasks seem to be holding things up, all team members can see which task it is. They can then go to that worker and offer help or suggestions to get it finished. There are scheduling systems that allow messages to flow back and forth among team members. This is particularly helpful on projects that involve several people. It allows everyone to easily stay current with the project.

4. Workload Sharing

If you want another tip to promote teamwork, try workload sharing. In other words, a worker without enough to do could offer to help another who is overloaded with work. Obviously at times managers will have to step in and redirect workers to other projects. Either way it happens, the redistribution of work improves both efficiency and productivity. Workload sharing encourages teamwork as workers communicate where projects left off for seamless continuation of work tasks.

5. Limit Distractions

When you’re constantly getting phone calls or noisy notifications it disrupts your train of thought. It can also distract other employees around you who are trying to work. If neither you nor your fellow workers can concentrate, you won’t get as much done. Consequently, to promote teamwork in your place of business, try to limit distractions and productivity killers. Turn off your cell phone, put it away, or set it in another room entirely. While you are at it, shut off email, text, and social media notifications if possible. Set specific times of day when you can check for voicemail messages, emails, and texts. Completing this task in batches a couple of times a day enables everyone to be less disrupted by task changes. Your co-workers will appreciate your thoughtfulness whether or not they think to mention it. Not only that, but everyone will get more done.

6. Track Time

Did you know time tracking can promote teamwork in your workplace? When you track the time it takes to complete tasks, work can be assigned more evenly. This keeps one worker from being given too much work and another too little. An uneven workload can cause resentments among those who work together. Therefore, to build a better team you should track how long it takes to finish work duties.  

7. Brainstorming Sessions

Sometimes when you have a work problem it requires brainstorming to solve it. Since two heads are often better than one, try asking a co-worker to brainstorm with you. You may come up with the right solution to the problem quicker. In addition, two people can bounce ideas off each other increasing creative ideas.

8. Cross-training

Cross-training can also promote teamwork, increase productivity, and improve moral in the workplace. Having one co-worker train another pushes them to work together and learn from each other. Through cross-training, employees can coordinate, as a team, to give businesses better work schedule flexibility. Workers can plan together so everyone enjoys time off for personal appointments and family events. Yet, while staff members are absent, none of the important work in the business gets neglected. Unexpected events, such as personal emergencies and sickness, won’t keep work from being completed as it needs to be. Other trained workers can fill in for the employee who is gone enabling coverage of the company. Productivity will increase, and the team, as a whole, will be stronger.

9. Job Swapping

If you really want to promote teamwork, try job swapping in your business. Job swapping lets one employee take-on the unfamiliar duties of another for a short duration. Obviously the positions being swapped need to be somewhat comparable. Otherwise, the results could be disastrous. Still, job swapping, unlike cross-training, is not necessarily done so employees can back up each other’s positions. That can be one benefit of a job swap, but it isn’t the only reason to do one. Alternatively, the idea behind a job swap is for workers to gain greater appreciation for their fellow employees. This is especially helpful for staff members who don’t always see eye to eye. Walking in each other’s shoes highlights the difficulties each person encounters on a daily basis. This can strengthen worker relationships and teamwork in your business.

10. Team Building Workshops

At times when you are trying to promote teamwork in a business you must seek outside help. That’s where team building workshops come into play. Off-site workshops allow team members to work together without the pressures of the workplace. Sometimes they can work together in different ways through team building activities. These types of activities allow co-workers to help each other and work cooperatively. Staff members may even improve any weak areas they possess with the help of team mates. At the same time, previously unseen strengths may come to light to managers and supervisors. Finding hidden knowledge and talents is a bonus to any business. It could even spur reassignments in the workplace later on.

11. Fun Activities

You can further your business and improve co-worker relationships with outside fun activities. Company picnics, Christmas parties, potlucks, and other activities help employees get to know one another. They also serve to let your hair down a little. It isn’t always possible to let loose and joke around in a high stress work environment. That’s why having a few fun activities away from the business are important. They allow workers to socialize together and see each other in a different light. Sometimes staff who didn’t necessarily get along in the past become friends through these events. That is why they are a great tool for team building as well as just being fun. There’s no doubt that when everyone in your business operates as a team you’ll enjoy greater success. Use these tools and tips to promote teamwork and that success won’t be far behind.
Originally published here.
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