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How to Use Appointment Software in Your Personal Life

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How to Use Appointment Software in Your Personal Life

Businesses use appointment software for all sorts of reasons. Making it easier for customers to book appointments is one. Another is helping the team manage its workload. 

Believe it or not, however, the benefits of appointment software extend beyond businesses. Some people use it in their personal lives as well. 

Why? Let’s take a look:

Staying Connected

Even though social distancing has taken over your social life, you can use online appointment software to stay in touch with friends. The software makes it simple to coordinate schedules, whether you’re meeting in person or virtually.

You can use online appointment software to show your availability to friends. Then, they can select a time that works best for a phone call, video chat, or meetup. This will help you stay connected even when conflicting schedules keep you apart.

Want to keep your friends on the hook? Each member of your group can rotate through being in charge of scheduling the next activity. With online appointment software, you can send a payment to them if they foot the bill. 

Networking

Connecting with business professionals is a great way to get ahead in your field. Networking events can be difficult to put together, given how busy industry veterans can be. Online appointment software makes it easier to coordinate with them.

Opening up appointments to mentors and people you’re trying to network with makes it easier to fit them into your schedule. It also eliminates the back-and-forth communication involved in pinpointing a time, helping you meet more people in less time. 

Hobbies and Side Gigs

Do you use online platforms to peddle some of your old trinkets? Hosting an online yard sale can be tricky. When you’re trying to find the right buyer, you may need to set up a time to chat.

Instead of playing phone tag with half a dozen people, let your online appointment software get the job done. Post your item of choice on the internet with an appointment link that allows a buyer to schedule a time to pick it up. Once a time is selected, you can close the software off to stop anyone else from booking after the sale is made. 

Your other ventures also benefit from online appointment software. Side gigs don’t get much love and care under normal circumstances, but online appointment software can help you book meetings with buyers and better organize your efforts. 

Event Hosting

While COVID-19 is putting most events on hold for the time being, the day will return when you’re able to put together fun family events once more. Be ready for it with appointment software.

Online appointment software can help you gather RSVPs to get a head count for seating, refreshments, and venue size. The software can also enable you to share the event easily, reaching everyone you wish to invite in a matter of seconds. 

Recreational Activities

Got a tennis buddy waiting for a rematch? Don’t keep them waiting! Use online appointment software to squeeze in some time on the court.

Online appointment software can help you organize all sorts of recreational activities. From planning a workout with your gym buddy to a family holiday event, appointment software makes schedule coordination simple. 

Tutoring and Coaching

Want to make 2021 your year? You can start by looking for ways to improve yourself. Schedule tutoring and coaching sessions that help you achieve personal development and fulfillment. 

Coordinate with your tutors and coaches using online appointment software. Tell them what you hope to achieve. Ask them to help you lay out the steps to get there. Book frequent appointments with them to measure your progress and to hold yourself accountable.

Meeting Deadlines

Deadlines can be easy to miss. To make sure you don’t let any slip through the cracks, block them off in your appointment software. 

Balancing class assignments, work initiatives, and personal projects can be difficult. Use your online appointment software to block off time prior to each. The rest is just a matter of buckling down.

Juggling Schedules

Even the most level-headed of people forget things. You don’t want to miss your daughter’s piano recital because you were too focused on scheduling out your work deadlines. Online appointment software will help you strike the perfect balance in your daily schedule.

Online appointment software is as flexible and useful as you make it. Download one, and you’ll see why it’s such a staple of the business world. 

Can You Actually Get More Done in Less Time? Yes. You Can.

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We have a tendency to believe that we must be productive every waking moment of the day. I’m sure you’ve found yourself immediately responding to emails as soon as you turn your alarm off in the morning. After that, you’re getting ready for the day, put in ten hours at work, cook dinner, and then go back to responding to messages before crashing.

Sure. There will be some days like that, such as when launching a new product or service. Daily, though, this just isn’t attainable. So, what can you do about this quagmire?

The easy answer? Work smarter by getting more done in less time. That might sound impossible, but it is by getting the maximum return on investment of your time by doing the following.

Schedule your most important work according to your internal clock.

“Numerous studies have demonstrated that our best performance on challenging, attention-demanding tasks – like studying in the midst of distraction – occurs at our peak time of day,” writes Cindi May for The Scientific American. “When we operate at our optimal time of day, we filter out the distractions in our world and get down to business.”

Another way of putting that? We all have our own unique natural rhythms. Known as circadian rhythms, these explain why some of us are morning birds while others are night owls.

Rather than fighting about yourself, tune into your body’s rhythms. For instance, after tracking your time, you realize that you’re most productive from 10 a.m. to noon. Now that you’re aware of this, you would schedule your most important tasks for the day during that block when you’re most alert and focused.

Use Parkinson’s Law to your advantage.

Another advantage of tracking your time? You’ll have a better pulse on how long you need to complete certain tasks.

For instance, in the past, you set aside four hours to improve daily operations’ efficiency and effectiveness. After tracking your time, though, you realize that this can be done in three. Obviously, that means you’re wasting an hour of your day.

What’s more, his will help you combat Parkinson’s Law, which states that “work will fill the time available for its completion.” So, if you plan to work four hours, then you’re going to fill every minute of that timeframe. The problem is that because you only need three hours, those extra 60-minutes will be used for trivial tasks or as an excuse to procrastinate.

To hack Parkinson’s Law, you could employ tactics like:

  • Cutting your deadlines in half.
  • Gamifying tasks by racing against the clock.
  • Using blackmail, such as not getting a latte if you go over time.
  • Creating consequences, like only working until your laptop battery dies.
  • Aligning work with external obligations. If you have a virtual meeting at 1 p.m., your most important work must be done by then.

Follow the 80/20 rule.

Also known as the Pareto Principle, this is a powerful way to encourage you to focus on the vital few. You don’t have to get too hump-up on the exact percentage here. The jest is that instead of wasting time on the trivial many, you spend it on the most important and valuable items.

How can you apply this? I would begin by simplifying your to-do-lists using strategies like:

  • Mapping out your 1-3-5 items. Here you merely identify your main priority, 3 medium priorities, and 5 smaller to-dos, so you know what to schedule first.
  • Employing a priority matrix. My personal favorite technique since it lets you determine what’s Important and Urgent, Not Urgent and Important, Not Urgent and Not Important, and Neither Urgent nor Important.
  • Identifying your MIT. Your MIT is simply your most important task that comes before anything else. No exceptions.
  • Creating a “done” list. Seeing what you’ve already accomplished lets your track your progress and spot recurring priorities.

After pinpointing your priorities, add them to your calendar. It’s just a simple way to guard your time and reject the unnecessary. Additionally, you should also be able to figure out what can be rescheduled, delegated, or deleted from your lists.

Manage your energy, not your time.

“Whenever someone says they need to get more done during the day, the answer is always to improve time management,” writes Choncé Maddox in a previous Calendar article. That’s not to say that you should through time management out the window. It’s just that time is a limited resource.

“The amount of time you have will never change,” explains Choncé. “What you do with your time can change, but it is heavily dependent on your motivation and energy levels.”

Because of this, “it’s much more important to manage your energy over managing time,” she suggests. “All the buzz about time management hacks can be helpful to a certain point, but ultimately, you need to start by managing your energy first if you want to be more efficient and have a better-balanced schedule. Here’s how to get started.”

While this may seem overwhelming, if you’ve begun working on any of the recommendations listed, you’re already on your way. Examples would include scheduling your priorities and working when energy levels are highest. You could prioritize physical activity and taking frequent breaks to rejuvenate.

Almost is good enough.

Does this mean you should just go through the motions? Of course not. You should always put your best foot forward.

However, that’s different than being a perfectionist. Remember, perfectionism is just a figment of your imagination. And, if you keep trying to obtain it, you’re only setting yourself up for failure.

A better approach is to think done instead of perfect. Just make sure to do the best you can. And, then you can move on to your next priority without falling behind.

Re-use previous materials.

“Your ability to reduce time by reusing and recycling work will vary depending on your particular responsibilities,” writes time management coach Elizabeth Grace Saunders over at HBR. “But where you can, copy, paste, and edit. That could happen with emails, presentations, pieces of training, proposals, and almost any other type of activity where you’re communicating something very similar. ”

“This strategy has proven most helpful for my coaching clients who give presentations or who teach,” adds Saunders. “When you’re pressed for time, fight the urge to entirely update or overhaul materials, and use something you already have to save hours and deliver the best content. Top speakers tend to give the same speech again and again because practice makes perfect.”

You could also review your calendar from last year to identify any recurring entries. For example, you notice that you have a weekly brainstorming session on Tuesdays at 3 pm. You could get a head start on next year’s schedule by making this a repeating event.

Another idea would be to recycle your content. For instance, you could turn high-performing blog posts into a slide deck or chapter of a book.

Be aware of emotional exhaustion.

“Emotional exhaustion refers to a specific state that includes not only physical symptoms of exhaustion, such as fatigue, headaches, sleep difficulties, and appetite changes but a distinct psychological experience of frustration, low motivation, helplessness, hopelessness,” explains clinical psychologist Deborah Offner, Ph.D.

“Emotional exhaustion is wider-ranging and longer-lasting than ‘a bad week,’” adds Dr. Offner. “It includes a constellation of physical and psychological symptoms that are caused by significant and prolonged stress in our professional or personal lives.” It’s also “a component of, or maybe a precursor to, burnout.”

In short, when you’re emotionally exhausted, you’re exhausted. Why? Because you have exceeded your capacity for emotional stress.

Eventually, if not addressed, this can lead to:

  • Feeling hopeless, depressed, and irritable.
  • Disconnecting and withdrawing from what’s around you.
  • A lack of motivation.
  • Trouble concentrating.
  • Physical fatigue.
  • Strained relationships.

If you notice any of the signs above, then you’re obviously not going to be as productive. More importantly, you’re putting your health and wellbeing in peril. To counter this, eat well, use coping skills like mindfulness, asking for help, and even taking a leave of absence to recharge.

Sharpen your saw.

Another way to avoid emotional exhaustion? Keep your saw sharp.

The idea comes from the story of a woodsman who was determined to cut down a tree. Despite all his elbow grease and grit, his blade was dull. But, the woodsman was too busy trying to stop to fix this problem.

Stephen Covey took this idea and listed it as Habit 7 in The 7 Habits of Highly Effective People. For Covey, this “means preserving and enhancing the greatest asset you have–you. It means having a balanced program for self-renewal in the four areas of your life: physical, social/emotional, mental, and spiritual.”

The idea is that you rest before you’re tired. As opposed to working non-stop, you should make it a point to take care of your health. You know, get enough sleep, eat healthy, and exercise. Using something like the Pomodoro Technique can encourage you to take breaks throughout the day.

Additionally, you can also use downtime to learn and grow. When you do, you can strengthen and develop new skills that can help you work faster. But, another facet of this is delegating or outsourcing things that you aren’t proficient at.

Reverse engineer your calendar.

“Fix your ideal schedule, then work backward to make everything fit–ruthlessly culling obligations, turning people down, becoming hard to reach, and shedding marginally useful tasks along the way,” suggests author and Georgetown University professor Cal Newport. “My experience in trying to make that fixed schedule a reality forces any number of really smart and useful in-the-moment productivity decisions.”

The idea here is that this gives you control over your schedule. So, if you have a block of time reserved for uninterrupted work, then guard that at all costs. Anything of less importance can get scheduled later.

Why Online Appointment Software Should Be on Your Christmas List

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Why Online Appointment Software Should Be on Your Christmas List

Most businesses probably have extensive Christmas lists after this tumultuous year: requests for more customers, better equipment, or even building renovations are likely stuffing Santa’s mailbox right now. Something that needs to be on every company’s list, though, is online appointment software. 

The benefits of online appointment software are plain to see and can make an instant impact on your business in 2021. Ready to learn more? Read through this article and then forward it on to Santa when you’re through:

Increases Appointment Volume

Want to get more appointment bookings? Look no further. Online appointment software makes it exponentially easier for customers to find and book appointment slots with your business. The increased convenience will draw in new customers and improve retention.

You can also insert your appointment software on your website and social media pages. This eliminates hurdles for clients looking to get in contact with your business, making it easy for customers to book an appointment with just the click of a button.

Something important to consider with any business implementation is return on investment, or ROI. With everything you do, you should strive for a positive ROI, meaning you make more money than you spent. Because online appointment software is relatively inexpensive and increases lead volume, the ROI is almost universally high. 

Balances Daily Schedules

An important aspect of setting appointments for your business is managing its daily schedule. Ensuring there are no overlaps and that enough staff will be available to handle the volume ensures every day is a smooth one for both business and customer. 

Online appointment software uses artificial intelligence to keep schedules balanced without supervision. It will monitor bookings to ensure there’s no overlap or that appointments aren’t attempted to be booked when there’s no availability.

Prevents Appointment Mishaps

One late customer can throw off the entire flow of your business. With busy schedules, sometimes an honest mistake will cause a customer to run late or miss an appointment entirely. Online appointment software will automatically send out reminders to customers to prevent this from happening as often.

On the other end, businesses can sometimes misplace customer appointment times or fail to confirm them, leaving them off the schedule entirely. Online appointment software will automatically update your bookings, so you won’t have to worry about mistakes being made at the expense of your customers. 

Provides Valuable Insight

Data metrics, when implemented correctly, can give your business a huge leg up. If you use online appointment technology to record all of your appointments, you’ll automatically be collecting relevant data that you can use.

For example, your software can tell you which one of your appointment packages is the most popular and which services might need some adjusting in order to sell better. You can also track customer data so you can see who your most loyal individuals are, as well as pinpoint key demographics for your marketing campaigns. 

Keep an eye on no-show rates, average duration of appointment, and any other metric you might find useful. This information can be of great use to the evolution of your company with proper access and implementation.

Increases Time Efficiency

Time is a valuable resource for both business and consumer. Online appointment software helps both sides to save time. For customers, appointment booking couldn’t be easier, taking no more than a few minutes to go through the process each time. 

For businesses, online software opens up time for employees who don’t have to man the phones and respond to emails throughout the day. They can spend more time focusing on customers, improving their appointment experience to encourage them to return again and again.

For both sides, payments can be made quickly and directly. Customers can see the change in their balance right away for budgeting and balancing. Businesses don’t have to worry about late payments or customers not covering their tab.

Improves Accessibility

Few customers want to call in and spend the time trying to relay the appointment information they hope to get into the system. In today’s world, people are simply more comfortable filling out a quick form online, and prefer to do it that way.

Online appointment software is available 24/7, meaning that your customers can book appointments at their convenience, regardless of their personal schedules. They can also make changes to their appointments without having to go through a hotline or a representative. 

Adds Online Value

If you’re trying to market your business online, as you very well should, then online appointment software is just the thing for you. Search results are becoming increasingly effective, with “near me” business searches growing at a rapid pace.

Online appointment software will improve your standing in online searches, making you visible to more customers searching for the services you provide. Once your name flashes by, the ability to book an appointment right away will lure in a lot of new clients. 

Helps Your Team

The benefits of online appointment software are not exclusive to helping your customers. The program will also be of great use for your team. You can use this tool to organize work schedules and time sheets so your employees know exactly when their shifts are in advance.

Online software also enables employees to more easily have shifts covered and swapped for greater flexibility of schedule. Changes can be approved right away, and the layout prevents too many employees from trying to ask off on the same day, leaving the company high and dry.

You better start writing to Mr. Claus so that your online appointment software will get here in time for the holidays. Transform your 2021 with programs like these, and your business will be thriving in no time. 

10 Reasons You Should Have a Calendar Cancellation Policy

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Your Appointment System Works for You. Does It Work for Your Clients?

Let me first start by saying, you should have a calendar cancellation policy.

Whether you use your calendar to book appointments with customers or schedule meetings with your team, last minute cancellations aren’t just frustrating. They’re also costly, time-consuming, and can throw your entire schedule out-of-whack. But, that’s just scratching the surface.

Here are the 10 reasons why should have a calendar cancellation policy and how to get started.

1. Protects your valuable time (and income).

Protecting your time is the main reason why you have any cancellation policy. Whenever someone cancels a meeting or appointment at the last minute that’s wasting your time. The actual block of time set aside for the event is essential, but you will also need time to prep and make sure your technology is ready for a virtual meeting. How infuriating is it to find out the meeting was canceled while you’re preparing to meet with them — and you weren’t informed?

Additionally, cancellations eat into your income. You would have spent this time working on work factors, like marketing and networking. That commute, if it was not a virtual meeting, has now eaten into your profit. If you’re in the service industry, you now have an open time slot where you’re not bringing in any money.

While emergencies happen, and they’re often unpredictable, they are rare. Cancellation policies encourage others to follow through with their commitments to you. For example, you could charge a fee for anyone who cancels within 24 hours. While this doesn’t address emergencies, this policy will help drastically reduce no-shows. Even if someone does have to cancel — at least you can recoup some time and it’s not a complete loss.

2. Reduces late arrivals.

Canceling a meeting or appointment is costly. However, so too are late arrivals since they’ve just pushed everything else on your calendar back. For instance, if a customer arrives 30 minutes late, that means all of your other customers are forced to wait. Tardiness will impact you, other clients and all of their schedules.

You could have an option where if the other party is late — let’s say by 10 minutes — then their time slot will be forfeited to someone else. If an employee is running late to a meeting, then they could be charged cash, budgets, or bonuses. Or, you could remove them from the meeting invite and proceed as planned. While you may be able to share the minutes with them, they could be missing out on crucial information and discussions — it also doesn’t give them the appearance of being a team player.

3. Gives you a chance to plug holes in your schedule.

The sooner someone cancels an appointment or meeting, the more opportunities you have to fill that time slot. For instance, you could generate a waiting list so that if a customer cancels the day before an appointment, you have someone that can be booked into that slot. Doing so is another way to protect your time and money.

What if you can’t fill the time slot? You could then rearrange your schedule so that you can finally get around to tasks that you’ve been putting off. Maybe you could use this time to clean out your inbox, organize your workplace, or do a little networking on social media. Even though you no longer have an appointment or meeting, at least your calendar can be filled with productive activities.

4. Holds everyone accountable.

When everyone knows that there are repercussions for missing a session or meeting, then they’re less likely to cancel at the last minute. These consequences could make accountability through cancellation fees. Another option would be a loss of privileges. For example, if a team member has rescheduled a meeting on several different occasions, they could be taken off the calendar invite.

In short, having a calendar cancellation policy keeps you, your employees, and customers on-track.

5. Establishes mutual respect.

In a perfect world, everyone who requests your time would honor that obligation. Unfortunately, we don’t live in such a world. While not always the norm some people believe that their time is more valuable than yours. As a result, they have no qualms in backing out on a meeting or appointment as they see fit.

Establishing a cancellation policy clearly sets expectations and lets them know that your time is just as precious as theirs. It informs them that you’re a professional whose expertise, knowledge and time should be respected. What’s more, it also lets them know that you will follow through with the commitment and are respectful of their time. As a consequence, this creates mutual respect and builds trust.

6. Allows you to vet others.

Whenever you add events to your calendar, you’re creating a document that you can refer to for future scheduling. For instance, you can generate recurring team meetings or appointments with customers. Even better, smart calendars that harness machine learning can automatically add these repeating events to your schedule.

However, there’s an added benefit. It maintains a record of canceling and rescheduling appointments. If you are aware that you have a client, customer, or employee who has a track record of rescinding appointments, then you can choose to no longer conduct business with them.

7. Lets you incentive regular attendance.

On the flip side, you can reward those who always honor their appointments with you. For example, if you have a customer who has never canceled a meeting then you could thank them with a discount on future services.

Not only will this show your gratitude, and reward them for their excellent behavior, but it will also encourage them to continue supporting your business. You may even notice that they schedule even more appointments than anticipated.

8. Adds flexibility.

We’ve all had one of these days when everything that could go wrong does. Instead of punishing people for something that was entirely out of their hands, you could be more empathetic.

Let’s say that a client got a flat tire while on their way to meet with you. You could have it in your policy that if there if is availability on the same they can book that time slot with you without any consequence. They’ll not only appropriate this courtesy, which builds rapport, but it also ensures that you’re still maintaining cash flow for that day.

9. Controls how others can share calendar information.

Using a shared calendar keeps everyone on the same page, avoids surprises, boosts productivity and manages workload, deadlines, tasks, and milestones. But, what if that shared calendar is no longer relevant?

For instance, your team just completed a project, or a team member is no longer with your organization? You can then remove their access to the shared calendar. It’s a simple way to avoid sharing the wrong information with the wrong people and controlling who has access to the information included in the calendar. Additionally, it eliminates any confusion regarding the shared calendar.

10. Ensures that you keep control of your schedule.

Finally, whenever someone commits to following your specific scheduling rules, you’re able to take full control of your schedule. That may not sound all that important. But, when you permit others to take charge of your time, it prevents you from addressing your priorities.

Setting your calendar cancellation policy.

If you’ve never created such a procedure, here’s what you should keep in mind when establishing your calendar cancellation policy:

Understand why and when most people cancel.

  • If someone cancels because of an emergency at the last minute, a fee will only make them more upset. At the same time, if people are missing a lot of appointments then consider if it’s on your end. A simple resolution could be sending them SMS or email reminders. I would track when people cancel so that you can identify patterns. Maybe a 24-hour reminder isn’t enough of a notice. In this situation, you start issuing reminder 2 or 3 days in advance.

Determine protocols.

  • Figure out if you will charge a cancellation fee and how much. Also, determine how much notice is required for a cancellation and rescheduling time slots.

Clearly state your policy.

  • It should be short, easy to understand, and include relevant information like a timeframe for cancellation and preferred communication methods.

Make sure the policy is visible.

  • Post your cancellation policy in your office and website. Include it in all documents. And, attach the policy to the reminders that you send.

Communicate the policy with your team.

  • You want to make sure that there is consistency. When your team isn’t on the same page, this can create confusion within your organization and customers.

Is your calendar public or private?

  • Regardless if you’re using an online calendar or appointment scheduling software or not — you can determine if you want your calendar to be shared publicly or privately. What’s more, you can control how much information you want to share. For example, there’s probably no need for everyone to know what your schedule is like outside of work. In this case, you would only want to share your work calendar.

Motivation Secrets of Productive People

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Motivation Secrets of Productive People

Make no mistake about it. Motivation will increase your productivity.

“Motivation and productivity are twin concepts in organizational development,” wrote Kristina Dems for Bright Hub.

“First, motivation works as the means toward attaining productivity as an end. Another point: Motivation is the best road to follow to reach productivity as a favorable effect. Lastly, motivation is the stimulus to trigger productivity as a response.”

Think about how this effects you and effects your life. When you’re not feeling motivated, you’re not going to accomplish much. That’s because you don’t have the drive to get things done.

And, to put it lightly, that sucks.

Now you’re behind on your planned goals or a task, which means you’re going to get behind another and another. Eventually, everything starts to pile-up. With no end in sight, you become even less motivated.

That’s why the most productive people employ the following motivation secrets to guarantee that they’re always ahead of the game.

1. When plans are made, they anticipate obstacles.

Peter Gollwitzer, a professor of psychology at New York University, in New York City, conducted a study in 2009 that compared two groups of women who wanted to be more active. The groups were both provided information on how to live a healthy lifestyle.

However, the second group was also taught how to foresee obstacles by using if-then statements. For example, if they wanted to jog, but the weather is poor, then what will you do? The women would say, “if it’s snowing, then I’ll go to the gym and use the treadmill.”

Suffice it to say, the second group fared far better.

Gollwitzer concluded that those who plan for obstacles are more likely to follow through on projects. This is because they don’t have any excuses for completing the task at hand.

2. They “don’t break the chain.”

Years ago software developer Brad Isaac asked Jerry Seinfeld if he had any tips for a young comedian. Seinfeld told him that the only way to become a better comic was to create better jokes. And the only way to create better jokes was to write daily.

But, that was just scratching the surface. Ultimately, the legendary comic unveiled his unique calendar system that kept him motivated every day.

Jerry told Isaac to get a huge wall calendar “that has a whole year on one page and hang it on a prominent wall.” Then, go get a red magic maker.

He told Isaac that for each day he writes to to put a big red X over that day. “After a few days you’ll have a chain. Just keep at it and the chain will grow longer every day. You’ll like seeing that chain, especially when you get a few weeks under your belt. Your only job next is to not break the chain.”

“Don’t break the chain,” Seinfeld said again for emphasis.

Isaac says that this “works because it isn’t the one-shot pushes that get us where we want to go, it is the consistent daily action that builds extraordinary outcomes.” And, those daily actions build habits.

3. Live life from their calendars.

According to The Busy Person’s Guide to the Done List, by Janet Choi and Walter Chen of iDoneThis:

  • 41 percent of to-do list items are never completed.
  • 50 percent of to-do list items are completed within a day, many within the first hour of being written down.

Why is this the case when so many people swear by to-do-lists?

For starters, tasks on your to-do-lists are distinguished between those that only take a couple of minutes and those will last hours. Additionally, they emphasize the urgent instead of the important. And, they can add unnecessary stress.

Because of these reasons, highly productive people don’t use to-dos. They live from their calendars instead.

“Use a calendar and schedule your entire day into 15-minute blocks,” says Jordan Harbinger, co-founder of The Art of Charm. “It sounds like a pain, but this will set you up in the 95th percentile as far as organization goes.”

“If it’s not on the calendar, it doesn’t get done. If it’s on the calendar, it gets done no matter what. Use this not just for appointments, but workouts, calls, email blocks, etc.”

4. They don’t multitask.

Despite the myths, multitasking doesn’t make you more productive. In fact, it slows you down. This is because your brain is switching tasks and focus, which means it takes you longer to complete tasks.

In order to stay productive, you need to focus on thing at a time. Due’s Miranda Marquit uses the Pomodoro Technique to stay focused on one specific task at a time. This also boosts productivity since you’re dedicating your mental energy on one specific item.

As a perk, since you’re giving this one task 110 percent, chances are that there will be fewer mistakes. This means you won’t have to back and fix your errors, you can just move onto to something else.

5. Not controlled by technology.

“I was a Division I college athlete, and I grew up with five brothers and two sisters. I’ve always been a competitor. [But] I’ve learned that productivity should not be a competitive sport. You’re never going to win,” Cathy Engelbert, CEO of Deloitte, tells Fast Company.

“I am responsible for almost 80,000 people. I prioritize people over tasks. One Note allows me to put different tasks [involving] each of my executive-team members in a tab. That way when I talk to them, I can be more effective, because the five things I want to talk to them about [are right there].”

“If I looked at email and Twitter and texts [during the day], I don’t think I would ever give my full attention to anything. You cannot be insightful if you’re deluged with information.”

Engelbert adds, “We’re all drowning in data. We all need moments of recovery. For me, that includes not going right to my phone when I wake up in the morning. I got on a plane about six months ago, and I forgot my phone. For two days, I didn’t have my phone, and nobody died.”

Her final words of advice? “Technology should help you do your job, not control your job.”

6. They use a notebook.

Richard Branson, Bill Gates, and Sheryl Sandberg all carry a notebook around. The reason? They rely on pen and paper to keep track of and remember all of their thoughts and ideas.

“I can’t tell you where I’d be if I hadn’t had a pen on hand to write down my ideas as soon as they came to me,” Branson wrote in a blog post.

“You think you’ll remember, but you won’t, and you’ll forfeit all the thoughts that flood you after you’ve freed your mind from remembering the initial spark,” adds Drew Hanson.

For Sandberg, she uses a notebook as a kind of daily planner. She jots down her to-do lists. Once she’s accomplished those items, she rips the pages out of her notebook. It’s a simple way to stay motivated for staying on track.

7. They work backwards from the future.

Steve Jobs once asked, “If today was the last day of my life, would I want to do what I’m about to do today?”

“If too many days passed by with the answer being ‘no,’ he’d adjust his lifestyle until he hit a consistent yes,” explains HubSpot’s Scott Tousley. “This forced Steve to define long-term goals and stay motivated.”

This may sound drab, but the most productive people “think about the end of their lives,” which helps them define their legacy.

With this in mind, they then “work backwards to achieve those goals.”

“This touches on the psychological theories and models of motivation. If we’re driven by a purpose, we’re more likely to work extra hard,” says Tousley.

But, how does starting with your purpose keep you productive and motivated?

Starting with a purpose or “personal mission statement,” leads to the creation of long-term goals. Long-term goals lead to smaller goals, which create to-do-lists.

So, if you want to productive like Steve Job, define your purpose first and everything else will fall into place.

8. They’re friends with time.

Really productive people, or RPPs as Marie Forleo calls them, are friends with time. In other words, “they don’t look at time as the enemy.”

If you do, you’ll end-up always struggling with productivity and motivation. And, this makes sense. Whenever you could something the “enemy” it’s only going to end-up being a source of pain.

Instead, make time your ally. You can start by ditching time-stealing habits like multitasking and procrastination. You can achieve by practicing:

  • Mindfulness. This will help you focus on one task at a time.
  • Acceptance. Concentrating only on what you can control.
  • Authenticity. This encourages self-management since it helps you decide what to do and when to do it.

9. They create theme days.

Want to know how Jack Dorsey juggles all of his obligations at Twitter and Square? He creates theme days. Here’s what Jack said about this in 2011:

“The way I found that works for me is I theme my days. On Monday, at both companies, I focus on management and running the company…Tuesday is focused on product. Wednesday is focused on marketing and communications and growth. Thursday is focused on developers and partnerships. Friday is focused on the company, the culture and recruiting. Saturday I take off, I hike. Sunday is reflection, feedback, strategy, and getting ready for the week.”

How has that schedule help Jack work eight hours at both companies?

The first reason the schedule works is that it establishes a rhythm. You know what to expect every day because you’ve created a routine to keep you focused.

Secondly, it challenges you to complete tasks on certain deadlines. If you record a podcast every Tuesday like John Lee Dumas, then you know that you have the podcast prepared by that day.

Finally, it batches similar tasks together. This keeps you productive since it streamlines activity and eliminates distractions.

10. Bring optimism and fun back into the picture.

This may sound hokey, but research shows that the key to motivation is bringing optimism and fun.

Ron Siegel, a psychology professor at Harvard University, explains:

“Our modern brains are still wired up for the ancient evolutionary purpose of surviving in a dangerous environment. Over a million years or so, we developed specialized neural structures that selectively tuned in to danger signals. The prospect of getting attacked necessarily outranked all other neurological priorities.”

And, unfortunately, we still go into that survival mode. Instead of thinking about the pleasurable and rewarding experience of conquering a task, we focus on anxiety and fear.

For example, you just started a new business. You’re probably dwelling more on the fear of failure instead of the excitement of improving your community.

The best way to overcome this? Create basic two-columned pros and cons list so you can notice that the joys outweigh any fears or anxieties. When you actually see the positive, you’ll get yourself out of the rut you’re headed into.

As Rick Steves has written, “Be fanatically positive and militantly optimistic. If something is not to your liking, change your liking.”

9 Things You Need to Do Every Morning to Have a Productive Day

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15 Productivity Hacks that Have Become Irrelevant (Thanks COVID)

Want to be in the same league as the most productive and successful people in the world? Then you need to make the most of your morning by doing these nine things. When you do, the rest of your day will be extremely productive and fruitful.

1. Plan the night before.

Because we have a limited amount of willpower and decision-making abilities, you want to eliminate as many decision-making tasks in the morning. This is why American Express CEO Kenneth Chenault ends his evenings by jotting down the three things he wants to accomplish the next day.

It also explains why Mark Zuckerberg and President Obama had limited wardrobes.

“You’ll see I wear only gray or blue suits. I’m trying to pare down decisions. I don’t want to make decisions about what I’m eating or wearing. Because I have too many other decisions to make,” President Obama told Vanity. Fair.

When you have fewer decisions to make your saving mental space and will have better productivity throughout the day.

2. Wake up refreshed.

You also can’t have a productive day if you don’t wake-up feeling refreshed. Think about those days when you only got 4 hours of sleep. You’re dragging the entire day.

Establish a nighttime ritual where you limit or avoid stimulates like alcohol, caffeine, and electronics right before bed. Instead, have a quiet and relaxing evening by meditating or reading. And, don’t forget to go to bed at the same time every night.

Ideally, your bedroom should be as dark and quiet as possible. It should also be a little cool. This way you’ll sleep undisturbed the entire night and will wake-up refreshed and ready to take-on the day.

3. Create a morning to focus your mind.

Claire Diaz Ortiz, a productivity expert and author of Design Your Day, says that if you want to be more productive — then you need to create a morning routine that works for you. She explains that how you start your day anchors you and ensures that you stay focused.

According to Renzo Costarella in a previous Calendar article, here’s what you should include in your morning routine:

  • Wake-up before everyone so that you’re free of distractions.
  • Drink at least one 24 oz. glass of water when you first wake-up.
  • Exercise for around 30 minutes before breakfast. If possible, do this outside since taking in that sunlight first thing in the morning lets your internal clock know it’s time to start the day.
  • Eat a healthy breakfast — that means skipping sugary cereals and pastries.
  • Read for at least 10 to 15 minutes so that you learn something new.
  • Practice mindfulness for about 10 minutes — this clears your mind and assists with focus.

My morning routine also consists of writing in my journal — hey, it’s worked for Da Vinci, Mark Twain, Oprah, and Tim Ferris.

I also make my bed every morning. It’s not that I’m a neat freak. It’s a small task that gets your day off to an excellent start.

“If you make your bed every morning, you will have accomplished the first task of the day,” said U.S. Navy Adm. William H. McCraven. “It will give you a small sense of pride, and it will encourage you to do another task, and another, and another. And by the end of the day that one task completed will have turned into many tasks completed.”

4. Set a daily intention.

You know, I never really did this until I came across this article from Purple Carrot. It’s great advice, so I’ll let them explain:

“Setting your daily intention is just like paving your day ahead. In the early part of the day when things are calmer, and you have a moment to think clearly, set your intentions focusing on at least two goals that you want to accomplish for the day. Have extra time? Write these goals on post-its and bring them to work with you so you’re constantly reminded of what you want to accomplish.”

I want to emphasize that last part there. Research shows that writing down your goals enhances your goal achievement.

5. Daily affirmations.

“Affirmations are short, powerful yet simple statements intended to help you manifest a particular goal,” writes Choncé Maddox. “This is power is positive thinking and it only takes a few minutes to recite some positive affirmations.”

6. Avoid your phone.

Don’t just dive directly into emails, texts, and social media when you first wake-up. Doing so will help you lose focus. Even worse it steals your time and gives it to other people.

Instead, spend these precious first moments of the day to do something that you find relaxing, such as walking your dog, meditating, or reading, This will help set calm and positive tone for your day, as opposed to a frantic start.

This may take some discipline, but try to avoid your phone until after you’ve eaten breakfast.

7. Schedule your day.

Want to get all all of you tasks done? Then make sure that they’re scheduled into your calendar.

As entrepreneur and author Dave Kerpen explains, “If it’s not in my calendar, it won’t get done. But if it is in my calendar, it will get done.”

“I schedule out every 15 minutes of every day to conduct meetings, review materials, write, and do any activities I need to get done. And while I take meetings with just about anyone who wants to meet with me, I reserve just one hour a week for these ‘office hours.’”

Don’t forget to also schedule in breaks and your lunch.

8. Network over coffee.

Yes. Coffee is good for you. So while you’re enjoying that morning cup of Joe do a little networking. For example, you could reach out and connect with colleagues on LinkedIn or Twitter. Or, you could schedule meetings with potential business partners or investors.

9. Eat the frog.

Brian Tracy, author of “Eat the Frog,” has based his morning philosophy off of a quote from Mark Twain: “Eat a live frog first thing in the morning and nothing worse will happen to you the rest of the day.”

Obviously this doesn’t mean literally eating a frog. The frog is “your biggest, most important task, the one you are most likely to procrastinate on if you don’t do something about it.” As the day goes on, this doesn’t just linger over our heads, we have less energy to complete this task.

Don’t put this task off until later in the day. Tackle it first thing in the morning and get it done.

Disciplines That Pays Off: 11 Time Management Tips for Freelancers

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As a freelancer, time management is one of the most important skills that you need to develop. If you aren’t properly managing your time — then you’re not going to earn as much money.

Are you spending an hour or two of social media every morning? This may not seem like a biggie — but is this your time-suck? You have to decide this. Could you have been working, networking, or strengthening your skills? Should you have been doing that?

I’ve been freelancing for a decade. Time management was something that I definitely struggled with over the years — and still do occasionally. What I’ve found, however, is that it takes a lot of discipline to effectively manage your time as a freelancer.

These eleven time management tips for freelancers have definitely helped me in the time management area. As a result — I’ve become a more productive and successful freelancer.

1. Rethink your to-do-lists.

I’m a big fan of to-do-lists. I would say that most productive people are. The thing is, if you aren’t using them correctly — they can become too frustrating and demotivating. If you have a to-do-list containing 30 vague items like “check email,” make phone calls,” and “write blog posts,” you’re not going to be very productive.

Reasonable, specific, and prioritized.

To-do-lists need to be reasonable, specific, and prioritized. Instead of 30 items listed in the way those above  str — trim your list to under 10 items. Make them more detailed — and compelling — like: “email Jim,” return Sue’s phone call,” and “write two time management blog posts.”

How will you do your experiment?

You will need to experiment and find an approach that works best for you. Some people love the traditional checklist on paper or bullet journaling. Others rely on apps like Todoist or Trello. Some freelancers  prefer adding the to-do-list to their calendar.

There’s one of my favorite techniques — the Eisenhower Matrix — which is a to-do list that’s divided into four quadrants: Do first, schedule, delegate, and don’t do.

2. Track your time.

If you want to improve your time management, then you need to see how you’re spending your days and how long it takes you to complete tasks.

You could go old school and carry around a notebook with you for a week. Jot down how long your morning commute takes, the time you spend wasting online, or the amount of time it takes to complete a task. You can use your phone’s stopwatch to assist you.

You have many choices — including staying just as you are.

However, there are hundreds of software and apps that can do this tracking and timing for you — through timers and time sheets. How long you spend on specific websites — Timely, for example, automatically tracks your time and then makes smart suggestions on where you can  improve.

However — knowing — can help you decide.

The idea is that when you track your time you’ll be able to see how and where you’re wasting time. It will also give you a better idea on how long it takes to complete a task and when you’re most productive. Knowing this can help you create a schedule.

3. Make and stick to a schedule.

“Being self-employed means you can literally work whenever you want. Experience shows me it’s best to set specific work hours,” writes Choncé Maddox in a previous Calendar article. “If you don’t, you’ll run the risk of procrastinating, missing deadlines or becoming easily distracted and falling behind.”

Setting specific work hours.

Choncé also says that, “It’s important to set your work hours because you also want to know how much you can realistically accomplish in a workday.” She uses block scheduling and a to-do list to organize her tasks for the day. It’s a simple and effective way to help “get a full understanding of what my day is going to look like and what I’m going to be working on.”

“Once I get toward the end of my set work hours, I know it’s time to wind down and start wrapping up. This helps me transition into other areas of my life without feeling stressed out or ‘guilty’ for stepping away from my business.”

Here’s a rough example of what my daily schedule looks like:

  • 6:00 – 7:00 A.M.: Stretch, breakfast, email, and RSS feed.
  • 8:00 – 11:00: Research and outline articles.
  • 11:00 – 12:00: Meet or touch base with clients.
  • 12:00 – 1:00: Lunch, email, texts, social media, and RSS feed.
  • 1:00 – 2:00: Exercise and take the dog for a walk.
  • 2:00 – 5:00: Write articles for clients.
  • 5:00 – 8:00: Dinner, finish client articles, and prepare for tomorrow.

Bonus Tip:
Work during off-hours. I try to get my day started early, like everyone else. This way I’m not distracted by the other people in my home, emails, or texts. I’ve even gone into coffee shops after dinner because they’re not as crowded at that time.

4. Identify and eliminate distractions.

Distractions are arguably the biggest barrier between you and effective time management, as well as productivity. The common distractions are smartphones, social media, email, and messaging platforms.

The easiest fix of all — turn off notifications.

The easiest fix is to turn off any alerts or notifications on your phone or computer — both Android and iOS devices have “Do Not Disturb” features.

However, if you’re freelancer working from home, you may have to deal with distractions like the TV, your family or roommates, household chores, noisy neighbors, or not having the right tools or equipment.

Ever heard of earplugs or “Beats?”

Find which distractions are hameping your productivity and then find solutions. For example, you may want to start working at a coffee shop or coworking space since they eliminate most of the distractions listed above.

If that’s not an option, then have a dedicated work area that’s in a quiet location. Ideally, this is would be a spare room where you can close the door.

You should also invest in noise-cancelling headphones and dedicate one day a week to household chores so that they don’t take your focus away from work.

5. Break larger projects down.

You just received a large project assignment from a client. Your first instinct is to look at the entire project as a whole. As a result, you get overwhelmed and procrastinate because you don’t know where you’re going to start.

Break down large work projects — just as you would any project.

Instead, break that project down into smaller tasks. For example, when I’ve had to write an eBook, I focus on one chapter at a time. I start by researching and outlining only that chapter that I’m working on. After it’s been outlined, I focus only on writing that chapter.

place to start and makes the project seem much more manageable.

Here’s another tip I’ve learned along the way –break your day into blocks. This is a productivity hack known as the Rule of 52 and 17.

So when I’m writing a big project, I block out two hours of writing into my calendar with a 17-minute break in-between where I go for a block, meditate, or clean the dishes real quick. This keeps me focused on what I’m currently working-on, while also preventing distractions from disrupting my flow.

6. Limit your client base.

When you’re just starting out as a freelancer you have no reservations in accepting each and every gig that comes your way. It’s not a bad idea when you need the cash and building a portfolio.

Eventually, however, you’re going to start working with more high-profile clients. Because they’re paying you decent money, they’ll demand more of your time. In this case, you may no longer be able to handle those smaller jobs.

You take the next advice — when you have the luxury to do so — and not before you are covering your bills. Until bills are paid — shut your mouth and hustle.

Additionally, you may also want to fire specific clients — even if they pay well. I know that may sound ridiculous, there are just some clients who demand constant revisions because they’re perfectionists or don’t know what they want. This prevents you from getting other work completed, which means you may have to part ways with them.

7. Just say “no!”

Your best friend texts you asking if you want to go to lunch. A client emails you asking if you can start working on a project ASAP. Your gut reaction may be to say “yes” to either situation. This means you’re getting pulled away from the work at hand.

I know that you don’t want to offend anyone, but sometimes you just have to say “no.” If you’re swamped, then you need to let the client know that you have a full plate today and can’t start on their project until next week. If you’re in the “zone,” then plan to have lunch with your friend on another day where you have some more flexibility.

8. Work in batches.

“Batching is a form of productivity where you arrange tasks in set groups,” writes best-selling author Amanda Abella. “In other words, you block off time on the calendar for similar tasks.”

For me, when I go to write — I do all of my research and outline for the day’s articles in the morning. I then write all of my article — then edit and format them. This way I’m not switching between tasks or bouncing between tabs.

When it’s time to write, I can just crank an article out, instead of researching, writing, and editing it at the same time.

9. Gamification.

This doesn’t mean that you literally turn you work into a game. It means using game principles in your process to motivate you and make work more fun.

This gamification can be accomplished by:

  • A reward system. You completed a project ahead of the deadline, so you reward yourself by going out with your friends.
  • A point system. You receive points for completing tasks, such as earning one point for cleaning out your inbox.
  • A timer. You have a specific amount of time to complete a task.

Find out which one of these suggestions beats with your heart. You will have to figure this out — if you succeed at freelancing.

  • Compete with a fellow freelancer. Set up a challenge to see who can complete a task or project faster.
  • Chart your progress. I’ve tracked how many words I can write in a day. It’s amazing how many more words I can write now compared to when I started. And, it motivates me to do even better.

10. Outsource and automate.

As a freelancer, I’ve had to learn many new skills over the years in order to market and manage my business. Whenever I have to balance my books or market my services, I’m taking time away from work.

Learn when it is time to outsource and automate the extra tasks.

For example, I recently had to launch an email marketing campaign for a client. Even though I know how to, I found someone on Fiverr to get it started for me. This way I could focus just on creating a content calendar and composing articles for the client.

Once set up, the campaign used automation to respond to clients, such as receiving a welcome email when signing-up for the newsletter or receiving a confirmation of a sale.

11. End-of-day reviews.

“Before finishing up work tonight, review your calendar and reprioritize your meetings, appointments and planned work for the next day. Look to see if you can reschedule non-priority meetings to the following day if you need to,” suggests Jason Womack, author of: Your Best Just Got Better: Work Smarter, Think Bigger, Make More

You should also look into the following week of your calendar to see “if you can collapse two meetings into one by meeting with two people at the same time.”

Don’t forget to locate “and schedule 30 – to 60 – minute chunks of a time (perhaps even multiple times per day) during which you can close your door or turn off your email or phone. You can take these chunks of time if you must focus on a single project or priority without being interrupted.”

Jason Womack adds that he has found his clients like this technique and have reported that they “become more aware of the changes they can make for a more productive, engaging day.”

What to Do When People Show Up Late to Their Appointment

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Try as you might to get customers to arrive on time to their appointments, you’ll always end up with a few stragglers. How you handle these inconveniences says a lot about your culture and customer service. 

Do you let people show up late repeatedly? Do you tear into them for it? Neither are the right approach. Here’s how to handle delays effectively but tactfully:

Ask About the Cause

Confront late customers about what caused them to be late. Was there more traffic than anticipated? Did they simply forget? 

Questions are a soft way to get your message across. Plus, they help you discover trends that cause customers to be late. That way, you can address them across your customer base. 

For example, if you have several customers forget their appointment times in a given month, start sending out more or improved reminder messages. If customers are late because they can’t find your business, add clearer directions to your website and check your location on Google.

Take Care of Timely Customers

Interspersed with your late arrivals will be customers who show up on time. Reward those who adhere to the schedule by serving them promptly. Otherwise, they may feel punished for another customer’s tardiness — and think the tardy customer has been rewarded for their lateness.

Don’t be afraid to swap appointment times. This benefits the customer who showed up on time while still giving the late customer a spot in line. That way, you’re not missing out on revenue or letting bad behavior go uncorrected. 

Give a Fair Warning

No business can afford to deal with chronic tardiness. When you have a customer arrive late, give them an honest warning. This will inform them that repeated tardiness won’t be tolerated. 

Before you do this, make sure you have a late policy in place. An existing policy will hold weight; an in-the-moment approach won’t. Go through the details of your policy together so there’s no question as to whether a late customer understands it. 

The bottom line is, you can’t enforce a rule that doesn’t exist. Establish a policy that’s firm enough to be convincing, but not so strict that it scares customers away.

Issue a Penalty

For late customers to take your policy seriously, it needs to be tied to consequences. You could charge late fees, but a better approach might be to force late arrivals to reschedule. That way, they don’t disrupt your schedule and can’t refuse to pay the price. 

Be firm but fair when issuing a penalty. People who are only late once every couple of months deserve some leniency, but customers who inconvenience your business every time do not.

Remember that you also have a right to refuse service to problem customers. If it’s costing you money to maintain a relationship with a customer who is always late, it may be time to cut ties with them.

Keep Things Moving

A rule of thumb for appointment-based businesses is that customers will respect your time if you respect theirs. If your wait times are long and showing up on time for an appointment does no good, you can’t expect customers to adhere to a strict schedule.

Even when customers show up late, do your best to keep things moving. Show customers that you value their time by being prompt and apologizing for any delays. Look for ways to reduce wait times and improve efficiency so you can hold customers to a higher standard.

Help Them Find a Time That Works

If a customer can’t seem to make a certain time slot work, offer ones that might. They may, in fact, suggest this themselves.

Rescheduling on site ensures that a return appointment is made. Not only does doing so net you recurring revenue, but it’s good customer service. Walking them through available times and inputting information yourself comes across like a favor. 

Cut Appointments Short

If a customer is five minutes late, consider ending their appointment five minutes early. Not only is it fair, but it keeps late arrivals from pushing back other appointments. 

Let’s say you’re a dentist and a patient arrives a half hour late. You have a full waiting room but still want to take care of your customer. You might do a quick clean and then book them another checkup sooner than you otherwise would. 

Send Them Off With a Reminder

Not every late customer is at fault. Neither you nor they can control traffic patterns or stop family emergencies. But you can send customers off with a reminder to leave home a little earlier for their next appointment. 

If your late policy uses a “strikes” system, do this in writing. That way, you can enforce a consequence next time without worrying about the customer claiming they were never warned. 

The reality is, you’ll never completely eliminate late arrivals. But don’t let “good” be the enemy of “perfect.” Help your customers be on time, and many of them will discover that being late doesn’t benefit anyone. 

12 Ways to Avoid Self-Sabotaging Your Productivity

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I don’t think that’s it’s always deliberate. But, when it comes to productivity, we’re sometimes our own worst enemy. For example, you did your due diligence by adding your most important tasks to your calendar. But, you didn’t schedule them around when you’re most productive. Here are 12 ways to avoid self-sabotaging your productivity.

That may sound inconsequential. But, since you didn’t plan your day around productivity peaks, you may be working on an essential task during an energy dip. As a result, it may take you longer since you don’t have the energy and focus.

But, that’s just one example of how you may be self-sabotaging your productivity? If you want to avoid participating in this self-destructive behavior, then here are 12 ways you can do so.

1. Manage your attention.

Maura Thomas is an award-winning speaker, trainer, and author of several books, including “Attention Management.” According to Thomas, if you want to avoid self-sabotaging your productivity, then you should first pay attention to your attention.

“We have framed our efforts around productivity and efficiency as ‘time management’ for way too long, all the while knowing that no one can actually ‘manage time,” Thomas told Forbes. “It passes, no matter what we do. We can’t slow it down or create more of it, and we all have the same amount.”

In other words, not having enough time isn’t the culprit when it comes to productivity. “It’s a distraction and misplaced attention that interferes with our ability to achieve the results that are most significant to us,” argues Thomas. The solution? Attention management.

Thomas defines attention management as “the practice of controlling your attention.” While not necessarily a new concept, this idea can be traced back to William James in the 1800s, Thomas believes that this “is an essential productivity skill of the 21st century.”

At its core, attention management is about being proactive and not reactive. It’s deciding where we want our attention to go. And, it’s identifying and changing the bad habits that prevent us from being productive.

To get you started, Thomas suggests:

  • Either put your phone away or put it in do not disturb mode.
  • When on your computer, work offline or close distracting websites.
  • Allocate specific times to focus on less important tasks like email.
  • Declutter your workspace.
  • For uninterrupted work, find a quiet space where you aren’t distracted by others.

Most importantly, “plan, organize, and make thoughtful choices about what gets our attention.” Ideally, this should be based around your priorities.

2. Don’t get too comfortable.

“The critical inner voice likes to keep us in a box, pigeonholed by an identity assigned to us and not necessarily one we earned,” writes Lisa Firestone Ph.D. “It can be tricky and flood us with thoughts that are seemingly self-soothing. After all, it’s much easier “to recognize an internal enemy when it’s yelling at you that you’re stupid or a failure.”

However, most of us struggle with identifying those thoughts that encourage us to engage in unhealthy habits. For example, when you’re exhausted after a hectic week, you may tell yourself that you’ve earned the right to eat junk food and veg out on the couch all weekend.

“Listening to this voice may feel comfortable at first,” adds Dr. Firestone. But, “once we give in to bad habits or avoid going after what we want, our inner critic starts in with the self-punishing thoughts,” such as “You’ll never amount to anything.”

Definitely — make (and schedule) time to rest and celebrate your accomplishments. But, at the same, don’t get too cozy. Keep looking for ways to learn, grow, and get out of your comfort zone. When you do, you’ll embark on more productive and healthy habits. It’s also a great way to silence that pesky inner critic.

3. Create a Pavolian reinforcement system.

We all have those days when we don’t feel like doing squat. As a consequence, we end up procrastinating. Next thing we know, your productivity has taken a hit. More worrisome, this could screw up your entire schedule for the day or even week. And, you may also put your business in jeopardy by failing to meet deadlines.

The good news is that you can use some good old classical conditioning to address this problem. It’s a simple way to trick you into doing anything that you don’t want to. For example, I was having difficulty getting in the zone this week. But, I promised myself that as soon as I completed my work, I would treat myself to a trip to the movie theater. It was simple, but it worked.

The key here is to find a reward system that works best for you. If you don’t want to go to the movies, then treat yourself to a healthy snack, having lunch with a friend, or purchasing a new book.

4. Get over your preconceived notions.

I’m sure we’ve all been guilty of forming an opinion about someone or something before meeting or experiencing them. For example, you may skip a party or networking event because you assume that it will be a waste of time. Other times you won’t try new food, tool, or business process since you’ve already told yourself that you won’t like it.

Sure. There will be times when your preconception was right. But, if you always listen to this bias, then you aren’t opening the door to new experiences, ideas, and perspectives. What’s more, by refusing to try out new things, you’re potentially missing out on an improved routine or system that can boost your output.

5. Working through breaks.

In theory, it’s understandable why we do this. You’ve got a million things to do, or you’ve fallen behind on a project. To resolve these problems, you don’t take any breaks throughout the day. You even work straight through your lunch break, subsisting on a Snickers bar — or two.

You begin to believe that it’s counterproductive to stop what you’re doing merely to take a breath — a breather, or eat a healthy lunch. But, breaks are essential to productivity. We need these intermissions to decompress, rest, and recharge. We can also use these lulls to process everything that’s going around us. And, they give us a chance to refuel so that we have the stamina and mental energy to get through the remainder of the day.

6. Making decisions — quickly.

As a leader, you’re expected to make tough decisions daily. Because some of these decisions are important, you should take your time so that you can weigh the advantages and drawbacks.

But what about less essential choices? You should be able to make them quickly. If not, we’ll spend a portion of your day ruminating over something insignificant.

Author and former clinical psychologist Alice Boyes use picking a hotel as an example. Instead of doing extensive research each time you search for a room, you should have five criteria points that you look for. If the hotel meets your requirements, then book it.

“This helps me de-prioritize marginally productive behaviors, like spending 30 mins returning an unsatisfactory low-value item to a store when I could be doing something much more productive,” Boyes writes for Harvard Business Review.

7. Avoid comparing yourself to others.

“How much time he gains who does not look to see what his neighbor says or does or thinks, but only at what he does himself, to make it just and holy.” — Marcus Aurelius, Meditations

It’s so easy to fall into this trap. Between conducting market research or just scrolling through social media, you’re tempted to compare yourself to others. Whether it’s sizing up your competition or seeing which tropical location a college friend is currently at, comparing yourself to others isn’t just a waste of time. It also sabotages your productivity because you’re more worried about others are doing than how you can improve yourself personally and professionally.

8. Don’t fear change.

Change is a part of life. But, that doesn’t mean that it comes easy. Most of us resist change because we’re petrified of the unknown. Others are just creatures of habit and don’t want to shake things up.

Whatever the exact reason, change is confusing and frightening. But, by embracing change, you can evolve into a more well-rounded, knowledgeable, and productive individual.

Some ways that you can fight back against this resistance is to seek out different perspectives and try something new. For example, if you’ve never had Indian cuisine, make visiting that new Thai restaurant in town a part of your date night agenda. And, make sure that you ask lots of questions.

9. Seek out inspiration.

Although often attributed to C.S. Lewis, it’s most likely Les Brown, one of my favorite quotes is, “You are never too old to set another goal or to dream a new dream.” The reason? It encourages me to chase my dreams and find new sources of inspiration constantly.

If you feel like you haven’t felt excited in quite some time, then everything from motivation, residence, and productivity will stifle. Eventually, like The Boss, you’ll get stuck in the mud somewhere in the swamps of Jersey.

Thankfully, there’s an inspiration all around you. Books, podcasts, exploring your city, or taking in the arts are all simple ways to give you an inspiration spark when you need it.

10. Lower your standards.

Obviously, you don’t want to ditch your high standards when it comes to your work or the products and services you offer. You should also expect your team to deliver quality work. But, it’s unreasonable and not possible to demand perfection.

Perfectionism prevents you from improving, discovering new opportunities, and wrecks your productivity. To avoid this cycle, lower standards just a little — a smidgen won’t kill you or anyone else. Try:

11. Delay gratification.

Our brains prioritize instant gratification. The main reason for this is because of the emotional part of the brain that responds positively to immediate rewards.

“Our emotional brain has a hard time imagining the future, even though our logical brain clearly sees the future consequences of our current actions,” says David Laibson at Harvard University. “Our emotional brain wants to max out the credit card, order dessert and smoke a cigarette. Our logical brain knows we should save for retirement, go for a jog and quit smoking.”

While you should savor the moment, you also need to find the right balance. If you stay up all night drinking, then how productive are you going to be the next day? If you keep neglecting your health, then you aren’t going to have the energy and focus to power through your to-dos.

So, definitely have fun. But, it should be within reason. And, more importantly, don’t immediately reward yourself. Save it for later so that you’ll make a better choice.

12. Embrace failure.

Finally, don’t fear failure. You should welcome it.

I know that it isn’t fun and wasn’t your intention. But, failing is one of the best ways to learn and grow. You can take that painful experience and use it to your advantage so that you can become a smarter and stronger entrepreneur. It may even make you a better person overall.

Why You Should Always Verify Appointments (And 5 Ways to Do So)

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Why You Should Always Verify Appointments (And 5 Ways to Do So)

Getting customers to book appointments is one thing. Getting them to keep those appointments is another. In the never ending tug-of-war to get customers through your doors, take the time to verify each and every appointment.

Verifying appointments ensures they run more successfully. Customers are more likely to adhere to their appointment times, and you can keep operations running smoothly day after day.

Sounds great, right? Let’s dig in.

Why Verifying Appointments is Important

Verifying appointments has a number of external and internal benefits. This simple action can:

Reduce Cancellations

Cancellations do nothing but waste time. When you plan your schedule around appointments, you don’t have flexibility for anything else. The trade off is that you get guaranteed customers — until they decide to cancel.

Verifying appointments urges customers to honor their commitments. The more who actually do so, the more consistent your company’s revenue, and the better you can stick to your schedule.

Encourage Timeliness

People are forgetful. Customers can lose track of time or forget they’d booked in the first place, resulting in late arrivals. These push back other appointments, which stresses out employees and can frustrate other customers. 

By sending out verification messages, customers will be reminded of their commitments and be more inclined to arrive when they should. Timely appointments allow operations to run flawlessly.

Improves Brand Image

Show each customer that they mean something to your business. By reaching out to them in between the time they set the appointment and the time they arrive, you show how much you appreciate them. 

Be careful not to be too clingy. Too much contact can be off putting. Consistent contact at the right frequency, however, can be reassuring and motivating for customers, especially those on the fence about their appointments.

Solidifies Your Schedule

A well-organized day is a productive day. By verifying customer appointments, you make it easier to stick to your plan each day. When customers don’t show up, your mental bandwidth is spent trying to put together a new plan. 

By sending verification reminders, you’ll also receive cancellations and postponed appointments. While these are never good news, be glad you’re learning about them sooner rather than later. The fewer last-minute surprises you can avoid, the better.

Easy Ways to Verify Appointments

Appointments can be verified in multiple ways. Choose the one that works best for your business. Reach out through more than one channel only if you’re not getting a response.

1. Email

Send a confirmation email with the customer’s appointment information. Make sure to include the appointment date and time in large, bold lettering that’s easy to see. Below, include your cancellation policy, contact information, and anything else that might be useful.

With this route, you can also send promotions and coupons that can convince customers to book return appointments. Be judicious, as too many messages in their inbox will earn you a one-way ticket to the spam folder.

2. Text Message

Sending a text restricts the amount of information you can send, but it’s a more direct form of communication. In fact, customers are 35 times more likely to view a text from a company than an email. 

Be sure to get a phone number from customers when they book online. Give them control over whether they receive verification texts. Some cell phone plans charge by the message, so don’t assume everyone wants to receive them. 

3. Phone Call

Verifying appointments over the phone requires the most effort from employees. Assuming customers do answer the phone instead of letting it go to voicemail, employees need to be ready for any questions or concerns that may arise.

Despite your urging to the contrary, some customers will hold off on said questions until the last minute. You might have to recite your cancellation policy on command, or change around appointment dates for customers who failed to plan ahead.

While less efficient than other means, phone calls do offer a great opportunity to reschedule appointments that customers can’t make. Give your team members a customer service refresher if you’re going to issue appointment reminders through this channel. 

4. Social Media 

You might have customers who prefer to contact you on social media. If so, sending them verification messages through the same channel makes sense. 

Beware that other customers may consider business outreach on these platforms inappropriate. Unless customers have previously reached out to you on these sites, sending appointment reminders through them should be a last resort.

5. Snail Mail

The slowest and most expensive delivery option, good old fashioned mail can work in some instances. For example, if your business caters to an older demographic, they may prefer to receive their reminders in the mail.

With that said, sending promotions and coupons through the mail isn’t a bad idea. Customers tend to take them more seriously than marketing emails. Consider starting a referral program in which a customer can get a discount for bringing in a coupon and a friend. 

Keep in mind that you can stagger your verification messages, in case the first one doesn’t get a response. Two weeks in advance you can send out an email, and then one week later send a reminder text. The day of, make a quick phone call or send a message through social media if you still haven’t received confirmation from the customer. 

Get to Verifying

The sooner you start verifying your appointments, the better for your business. You’ll realize more consistent revenue, and your customers will appreciate having a slot saved for them. Start locking in your appointments today. 

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