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How Freelancers Can Keep Manageable Schedules Without Losing Work

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How Freelancers Can Keep Manageable Schedules Without Losing Work

Freelancers love the flexibility their no-boss lifestyles provide, but some clients don’t know how to take a hint. They email at all hours of the night and get upset when the project isn’t finished by midmorning. No freelance worker enjoys turning down a good job, but when clients make unreasonable demands, contractors must make a choice. The contractor must adopt a  policy for themselves, between taking a stand and sacrificing the schedule their lifestyle provides.

According to research from Upwork, more than half of freelancers wouldn’t take a traditional job for any amount of money. To make the most of the self-employed lifestyle, freelancers need to know how to maintain control of their schedules without sacrificing income in the process.

This five-step strategy can help freelancers take control of both their calendars and their earnings:

1. Put clear schedule expectations in contracts.

Every regular freelancer should get contracts signed by their clients. Formal agreements protect both sides in the event of a disagreement and provide context for ongoing partnerships.

Some freelancers mistakenly limit their contracts to deliverables only. Guillaume Leverdier says that’s a bad idea. Instead, freelancers need to include scheduling agreements in writing — including hours of contact and expected times for a response. This gives clear “no mistake” guidelines for the clients,  that they deserve the same respect as any traditional vendor.

2. Don’t let actions betray words.

It’s one thing to talk tough. It’s another thing to follow through. Freelancers who set strict hours in their contracts and then let clients walk all-over their schedules might as well not require contracts at all. Be aware, this lapse in your contract usually happens more with friends who are also clients. We won’t mention the “F” word here: family.

The ideal strategy, as recommended by Freelance to Freedom, is to set regular hours and respond to client communications only within those hours. Of course, sometimes that isn’t possible. For occasions when clients need rush jobs, contract workers should include contract clauses on expedited rates. That way, if clients want something done outside of normal hours, they understand the price of asking.

3. Set upfront expectations for project deadlines.

Clients outsource work for a lot of reasons, primarily to control costs, but also to gain access to skills not found within their organizations. Freelancers know how to do something their employees don’t. That makes the freelancer valuable, but it also means that their clients often don’t understand how long projects should take.

Rather than let trial-and-error wreck promising beginnings, contract workers should take the time to talk with their clients about the scope their project will demand — to establish reasonable deadlines. For larger projects, deadlines should include both the end date and intermediate benchmarks. By setting this schedule at the outset, freelancers can prevent scope creep.

4. Learn to say “no” without being rude.

Sometimes, no amount of money is enough to make a job worthwhile. A freelancer on a family vacation probably doesn’t want to tackle a big project no matter how much the client wants to pay.

Brent Galloway, a freelance designer, wrote extensively on Digital Freelancer about three times he had to turn down work from clients. Some responded with understanding, while others got personal. Freelance workers face it all eventually, and the best ones learn how to let down clients firmly, but kindly.

5. Track working hours and make changes where needed.

In the struggle to succeed, plenty of people don’t realize how many hours they actually work. Freelancers are especially notorious for tracking only the time they spend working on projects. In the confusion of the hustle, they forget to track all the hours spent emailing, researching and thinking. Those hours are just as valid, and when freelancers consistently work outside their scheduled times, they undersell the amount of effort their projects require.

Smart freelancers use scheduling tools to make their lives easier. To discover bad habits, freelancers should keep a journal of hours worked and review that journal at regular intervals. Answering emails at night is fine, but when work bleeds into life too frequently, it can lead to burnout.

As challenging as self-employment can be, freelancing remains one of the most rewarding life paths for an increasing number of people. Setting and keeping a schedule helps contract workers maximize their earnings and make the most of their flexible calendars. Marking lines in the sand is never easy, but with work-life balance on the line, the rewards are worth the hard conversations.

8 Industries That Need to Start Using Online Appointment Software

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8 Industries That Need to Start Using Online Appointment Software

There are some industries that have the appointment process down to a science. Healthcare providers and hairdressers are incredibly efficient at getting customers in and out. Others, however, have yet to tap into the benefits of appointment software

Just about every industry conducts customer service. Even product companies need to set up troubleshooting and feedback sessions with users. Here are a few others that should embrace appointment software: 

1. Education

Great teachers maintain office hours in case students, parents, or colleagues stop by with a question. The trouble is, these hours tend toward one of two extremes: either nobody shows up, or there’s a crowd waiting their turn. 

Appointment software can solve both issues. Teachers can even out the flow by encouraging people to book appointments. And if nobody has booked a slot, they can spend their office hours preparing for their next lesson. 

2. Car Dealers and Mechanics

Many car dealers continue to do it the old fashioned way: waiting for potential buyers to walk onto the lot. Appointment software can help them make more sales with less stress. Car shoppers expect their salesperson’s full and undivided attention. 

Garages and mechanics can also use online appointment software to help their customers, whether they work for a dealership or out of their home. Customers need their cars to get around; asking them to book an appointment ensures they are without their wheels for only as long as is necessary. 

3. Fitness Trainers

With the new year still fresh, fitness trainers have their hands full. Organizing workouts for multiple clients can be a balancing act, especially now with COVID-19 restricting building occupancy. Online appointment software can help trainers focus on the gym instead of their calendar.

Despite their best intentions, customers skip workouts. Online appointment software lets customers cancel or change their appointments at will. When that happens, trainers using booking software can readjust their schedule to squeeze in more clients.

4. Entertainers

No one is as excited for the COVID-19 pandemic to end as entertainers. Musicians, DJs, comedians, and more are anxious for public gatherings to resume. Until then, many are booking housecalls. Appointment software ensures they don’t double-book themselves or leave too little time between sessions.

Once the pandemic recedes, entertainers will use booking software to communicate with event planners. Entertainers need to stay in touch with venues before and up to each event. 

5. Mobile Services

Mobile services are increasingly popular, meaning they need tools like appointment software. The more organized they are, the more timely and productive they’ll be.

Handymen, lawn care professionals, house cleaners, and more can use online software to organize their schedules and share their availability to customers. Every time they finish a job, they can check to see if gaps in their schedule have been filled with last-minute appointments. More availability means more appointments, which means more revenue. 

6. Child Care

Babysitters and nannies have to work around the schedules of their client families. Online appointment software makes it easy to accommodate changing routines. If a family needs to change their plans, it can be done in just a few clicks. 

Many sitters are teenagers and students who have busy schedules. They can use online appointment software to juggle school commitments alongside their sitting work. Now if only they’d treat their homework with the same seriousness they do their clients. 

7. Recreation Centers

Only so many people can use the racquetball court or fit in a lap pool at once. To make sure everyone gets their fair share, recreation centers can use online appointment software. Making bookings public knowledge can help gym goers know when courts are in use and when they’re available for reservation. 

This software will be particularly valuable as fitness facilities navigate COVID-19. Appointment software can help ensure that occupancy doesn’t exceed safe limits, allowing centers to stay open while keeping everyone safe. Facilities can even reserve a time slot designated specifically for cleaning.

8. Real Estate

Some real estate agents work full time, while to others, it’s a side gig. Either way, most of their success comes from showing homes on the market to prospective buyers. 

Most showings are by appointment only. Agents can use software to book tours, schedule open houses, and give a heads up to occupants who may need to vacate the area for the showing. Not only does it make managing their own schedule easier, but it gives a positive impression to clients and potential buyers. 

Is your industry in need of an appointment overhaul? Don’t shy away from software. There’s a reason your doctor and dentist insist you book online. 

How to Maximize Virtual Appointments

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How to Maximize Virtual Appointments

Every company has had to adapt in response to the COVID-19 pandemic. Deliveries replaced in-store purchases. In-office employees went remote. Plexiglass dividers were erected between customers and service staff.

One change some companies have yet to master? Virtual appointments. Leaders are still figuring out what services they can offer and how best to connect with virtual customers.

The virtual appointment movement was started by medical professionals in order to reach patients from home. Now, everyone from counselors to tutors to accountants uses them to stay safe and save time. 

So, what’s the secret to virtual appointments? In fact, there are nine:

1. Digitize the Details

Virtual appointments require the customer and the company to get on the same page remotely. Online appointment software not only lets the customer choose a time that works for everyone, but it automatically sends out a reminder as the session nears. 

Online appointment software can also take care of payment ahead of time. That way, there’s no awkward credit card wrangling as soon as the call starts. 

2. Prepare in Advance

Virtual appointments can be held in a click, but that doesn’t mean they require no prep work. Whoever is handling them needs to show up prepared. 

The nature of that work will depend on your type of business. It might be as simple as pulling up a customer’s record, or as involved as putting together an entire business strategy to discuss on the call.

3. Upgrade Your Audio 

Nothing will lead to a rockier virtual appointment than audio problems. If you can’t hear the customer and they can’t hear you, literally nothing will get done. To prevent miscommunications or cancellations, invest in the proper equipment.

It shouldn’t take much to revamp your audio. A simple USB microphone can plug right into your computer. A quality headset will help you understand every word your customer says. 

This is particularly important in certain lines of work, such as counseling. A customer’s story may hold clues about how best to address their needs. 

4. Don’t Forget the Video

While audio is more important to most kids of virtual appointments, the visual experience shouldn’t be forgotten. Virtual appointments should replace in-person interactions as closely as possible. Without a solid webcam, they’re more like grainy phone calls.

Your computer or smart device may come with a built-in camera that makes the cut. If not, or if you simply want an upgrade, look into available webcam options. The clear video feed will help you and your customers better read each other’s body language. 

5. Use Screen-Sharing

Screen-sharing will add a new layer to your virtual appointment experience. You can display your own screen on that of your customers to share graphics, videos, or other rich media with them.

Most video conferencing tools allow for screen sharing. All it takes is the touch of a button to set it up. Having what you want to share ready in advance allows you to quickly flip through the resources you need.

6. Dress the Part

If your doctor logs on to your virtual appointment wearing a t-shirt at home, the experience won’t feel very authentic unless you know each other on a very personal level. To maximize your virtual appointments, be sure to dress the part. It will make a subtle yet tangible difference.

Even a company polo will be more impactful than casualwear. Also, be sure to check your surroundings to ensure there’s nothing distracting in the background. Remember, you’re still representing your company in virtual appointments.

7. Put a Premium on Engagement

Virtual appointments open up so many opportunities for businesses that wouldn’t work as well in person. Make it an experience all its own, rather than merely a substitute for an in-person visit. 

For example, a pediatric doctor can use graphics and game-like applications to engage youngsters. They may even start to look forward to their doctor visits if the experience is entertaining enough. 

8. Get Serious About Security

Imagine a stranger standing in the room during your doctor’s appointment. Unsettling, isn’t it?

Think of your virtual appointments the same way. Your customers put their trust in you. It’s incumbent on you to make your digital security efforts known to them.

Make sure that virtual appointment links are private and encrypted. Hold your appointments in a location where private information won’t be overheard. Set strict penalties for employees who mishandle customer data. 

While we might not see holograms for another decade or more, virtual appointments are no longer a thing of the future. Platforms like Zoom and Appointment make them possible; it’s up to you to make the most of them. 

How to Optimize Your Appointments in 2021

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How to Optimize Your Appointments in 2021

Struggling to think of a New Year’s resolution for your business? Focus on your customers and their appointment experience. The steps you take to meet your appointment goals will improve your operations from top to bottom.

What specific appointment goals should you set? Here are eight great ones to choose from:

1. Increase Total Appointments

One clear choice for your 2021 goal list is to increase your total appointment volume. Get a base measurement by looking at your totals from 2020. What kind of growth do you hope to see? This goal should be realistic, but still challenging enough to stretch your limits.

In order to up your total appointments in 2021, take a fresh look at your marketing strategy. Use content to push for more appointments, using deals and incentives to convince customers to book. 

2. Decrease Wait Times

After successfully increasing your appointment volume, start working on your customer experience. More customers means longer wait times, which can frustrate and turn away new visitors from your business. Lowering wait times will not only appease them, but increase the overall efficiency of your operations.

If you’re seeing a lot of growth, consider hiring some new employees to take on the extra load. Increased capacity will decrease wait times for customers. You can also implement a notification system that alerts customers of changing wait times to help walk-ins arrive at the right time.

3. Move All Bookings Online

Make life easier for everyone by moving appointment booking online. You might be comfortable with your current system because it’s familiar, but ditching the phone lines for software can make a night-and-day difference.

For starters, online appointment software is available 24/7, meaning customers can make bookings whenever they’re available. Software will also automatically keep track of scheduling, avoid double bookings, and send reminders to both customers and your team about each commitment. Last but not least, customers can pre-pay online, saving you even more headache.

4. Optimize Your Efficiency

Sluggish, drawn out appointments are tiresome and irritating for customers who want to get in and out as quickly as possible. They’re also costly for your business, which makes more money the more customers it serves.

How can you make appointments more efficient? With sub-goals. One might be to start at least 90% of appointments on time. Another might be to cross-train every member of the team on customer service. 

5. Boost Customer Retention

Once a customer books their first appointment, your goal should be to convince them to keep coming back. Customer retention is much less expensive than acquisition, and recurring revenue provides financial security. 

How do you increase customer retention? Using data. With appointment software, you can see how many repeat customers you have and choose a goal number to pursue. One example of a retention strategy is a punch card that rewards customers who make frequent appointments.

6. Raise Referral Rates

The best leads come from existing customers. Set a goal to raise the percentage of your new appointments that come from referrals. Referred customers are more likely to commit to your business and to refer you to even more people.

Incentivizing referrals is the best way to make this happen. Offer discounts or prizes to customers who bring a friend to their next appointment. Then, focus on making their experience with you unforgettable. Get it right, and you won’t even have to ask them to book a return visit.

7. Experiment With Virtual Appointments

If your business provides a service that can be delivered online, virtual appointments are a great way to reach customers who are still wary of COVID-19. Even a partial move to virtual appointments can put you ahead of the curve.

Virtual appointments are often used by doctors to treat patients without exposing themselves or others to illness. Personal trainers, nutritionists, counselors, marketing firms, and more can provide guidance through videoconferencing. 

8. Learn to Let Go

While you want as many customers as you can handle, some may just not be worth it. Toxic clients can upset your employees and even scare other customers away. It’s better to start fresh in 2021 by saying “no” to customers who are holding your company back.

Did you think of a particular client while reading that last paragraph? Look for ways to shift their business elsewhere, either by referring them to another company or gently confronting them about their behavior. The interaction might not be pleasant, but it will be worth it. 

Reach new heights in 2021 by setting one or more of these goals. Sit down with your team and talk through how, exactly, you’ll make this year your best one yet. 

50 Top Productivity Quotes For Work and Life

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50 Top Productivity Quotes For Work and Life

Despite more tools and technology — productivity can still be a struggle to achieve in work and in life. Work/life balance can be illusive and hard to achieve — let alone to maintain.

Every thought, emotion, introspection and life event has to be dealt with — all while working towards gaining your work/life balance.

In order to move forward in your life and work — to be able to keep the hardworking heroics going everyday — leave the sad events to their proper perspective — hail the happy events at the top of mind, and maybe keep a childlike silliness still in your soul — it helps to have potent productivity hacks and quotes at the ready.

Here are 50 top quotes on productivity that can help inspire you to accomplish more:

  1. “Start by doing what’s necessary; then do what’s possible, and suddenly you are doing the impossible.” – Francis Of Assisi
  2. “One of the great challenges of our age, in which the tools of our productivity are also the tools of our leisure, is to figure out how to make more useful those moments of procrastination when we’re idling in front of our computer screens.” – Joshua Foer
  3. “Amateurs sit and wait for inspiration, the rest of us just get up and go to work.” – Stephen King
  4. “It’s not always that we need to do more but rather that we need to focus on less.” – Nathan W. Morris
  5. “All things will be produced in superior quantity and quality, and with greater ease, when each man works at a single occupation, in accordance with his natural gifts, and at the right moment, without meddling with anything else.” – Plato
  6. “The least productive people are usually the ones who are most in favor of holding meetings.” – Thomas Sowell
  7.  “Understanding your employee’s perspective can go a long way towards increasing productivity and happiness.” – Kathryn Minshew
  8. “The way to get started is to quit talking and begin doing.” – Walt Disney
  9. “Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work. And the only way to do great work is to love what you do. If you haven’t found it yet, keep looking. Don’t settle. As with all matters of the heart, you’ll know when you find it.” – Steve Jobs
  10. “Gentleness doesn’t get work done unless you happen to be a hen laying eggs.” – Coco Chanel
  11. “Work gives you meaning and purpose and life is empty without it.” – Stephen Hawking
  12. “Tomorrow is the most important thing in life. Comes into us at midnight very clean. It’s perfect when it arrives and it puts itself in our hands. It hopes we’ve learned something from yesterday.” – John Wayne
  13. “Time is the scarcest resource and unless it is managed nothing else can be managed” – Peter Drucker
  14. “The productivity of a workgroup seems to depend on how the group members see their own goals in relation to the goals of the organization.”– Ken Blanchard
  15. “If you spend too much time thinking about a thing, you’ll never get it done.” — Bruce Lee
  16. “Productivity is never an accident. It is always the result of a commitment to excellence, intelligent planning, and focused effort.” – Paul J. Meyer
  17. “When you waste a moment, you have killed it in a sense, squandering an irreplaceable opportunity. But when you use the moment properly, filling it with purpose and productivity, it lives on forever.” – Menachem Mendel Schneerson
  18. “Your mind is for having ideas, not holding them.” — David Allen
  19. “Concentrate all your thoughts upon the work in hand. The Sun’s rays do not burn until brought to a focus.” — Alexander Graham Bell
  20. “Early rising not only gives us more life in the same number of years, but adds, likewise, to their number; and not only enables us to enjoy more of existence in the same time, but increases also the measure.” – Caleb C. Colton
  21. “The more you eliminate the inefficient use of information, the better it is for productivity.” – Mitch Kapor
  22. “In a society that judges self-worth on productivity, it’s no wonder we fall prey to the misconception that the more we do, the more we’re worth” – Ellen Sue Stern
  23. “The simple act of paying positive attention to people has a great deal to do with productivity.” – Thomas J. Peters
  24. “Productivity is being able to do things that you were never able to do before.” – Franz Kafka
  25. “If you have time to whine, then you have time to find solution.” — Dee Dee Artner
  26. “The critical ingredient is getting off your butt and doing something. It’s as simple as that. A lot of people have ideas, but there are few who decide to do something about them now. Not tomorrow. Not next week. But today.” — Nolan Bushnell
  27. “Being mindful of our energy and the energy of others can help us to lead a happier, more productive life.” — Akiroq Brost
  28. “It is not enough to be busy… The question is: what are we busy about?” — Henry David Thoreau
  29. “The key is not to prioritize what’s on your schedule, but to schedule your priorities.” — Stephen Covey
  30. “The way we measure productivity is flawed. People checking their BlackBerry over dinner is not the measure of productivity.” — Timothy Ferriss
  31. “You don’t need a new plan for next year. You need a commitment.” — Seth Godin
  32. “A worker without genius is better than a genius who won’t work.” — Leopold Auer
  33. “Start doing something, you’ll continue.. why? Because motivation doesn’t cause action. Action causes motivation.” — Neil Pasricha
  34. “Working on the right thing is probably more important than working hard.” — Caterina Fake
  35. “It’s surprising how much free time and productivity you gain when you lose the busyness in your mind.” — Brittany Burgunder
  36. “Objects in motion tend to stay in motion. Find a way to get started in less than two minutes.” — James Clear
  37. “Passion is a fuel to run your engine in order to give more productivity.” — Myra Yadav
  38. “It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change.” — Charles Darwin
  39. “Never mistake motion for action.” — Ernest Hemingway
  40. “Tomorrow’ is the thing that’s always coming but never arrives. ‘Today’ is the thing that’s already here and never leaves. And because that’s the case, I would much prefer to invest in today than sit around waiting for an arrival that’s not arriving.” — Craig D. Lounsbrough
  41. “If you want to double your productively, shorten the timeline to by 50%.” — Richie Norton
  42. “What looks like multitasking is really switching back and forth between multiple tasks, which reduces productivity and increases mistakes by up to 50%.” — Susan Cain
  43. “Do the hard jobs first. The easy jobs will take care of themselves.” – Dale Carnegie
  44. “Make each day your masterpiece.” – John Wooden
  45. “Stop measuring days by degree of productivity and start experiencing them by degree of presence.” – Alan Watts
  46. “The individual who says it is not possible should move out of the way of those doing it.” – Tricia Cunningham
  47. “I always had the uncomfortable feeling that if I wasn’t sitting in front of a computer typing, I was wasting my time–but I pushed myself to take a wider view of what was “productive.” Time spent with my family and friends was never wasted.” — Gretchen Rubin
  48. “Light tomorrow with today.” – Elizabeth Barrett Browning
  49. “When we simplify, we are attending to our minds. Clear minds lead to creativity, vision, health, and productivity.” — Angela Lynne Craig
  50. “Either you run the day or the day runs you” — Alice Glyn

15 Productivity Hacks that Have Become Irrelevant (Thanks COVID)

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15 Productivity Hacks that Have Become Irrelevant (Thanks COVID)

As 2020, finally, has come to an end, I can’t help but reflect on how much the world has changed so quickly. For some of this has been overcoming mental health challenges and adjusting our lifestyles. Others have actually used the pandemic to finally put their priorities at the forefront, such as improving their health or spending more quality time with loved ones.

While COVID-19 has affected each and every one of them differently, there’s also no denying that it’s completely turned productivity inside out. Most notably, the productivity hacks that have been promoted for years are no longer effective. In fact, most of these strategies aren’t even realistic anymore and we have to adjust.

While I’m not hating on traditional productivity techniques, the new reality is that they are outdated and must be adapted. For example, these popular productivity hacks just aren’t cutting any longer following COVID-19.

1. The early bird catches the worm.

I’m sure that you’ve come across this adage a million times. In fact, this has been championed by some of the most productive and successful people throughout time. Everyone from Ben Franklin, Tim Cook, Michelle Obama, and Dwayne “The Rock” Johnson are morning birds.

To be fair, there is merit to being an early riser. “It’s been said that morning birds are more proactive, consistent, and aren’t rushing out the door,” Deanna Ritchie wrote in a previous Calendar article. “What’s more, it’s a pretty good time to exercise or find your muse. And, because the world is still sleeping, you’re more productive.”

“Here’s the problem with that,” adds Deanna. “Not everyone is an early riser.” And, you can blame genetics for this.

“Biological differences between early birds and night owls exist,” Robert Matchock, associate professor of psychology at Penn State Altoona, told Fast Company. “The hormone melatonin, whose rise makes the body feel less alert, decreases later in the morning for night owls.” Larks also “have a higher core body temperature in the afternoon, which can be a sign of increased energy at that time,” he added.

So, instead of forcing yourself to wake up at some ungodly hour, follow your own circadian rhythm. Now that you aren’t fighting against yourself, you can plan your schedule when you’re at your best.

And, since you may be homeschooling your kids, there’s another way that this could work in your favor as well. If you’re a night owl, you can focus on your most important work when the kids go to bed. That means you can be with them during the day while still being productive during your peak hours.

2. You need a morning routine.

Yet another common productivity hack promoted by successful individuals is having a morning routine. Look, I totally get it. These habits can supercharge your day since they can set the tone for the day.

But, let’s be real here. Not all morning routines are created equal. Case in point, the hour-long morning routine of Tim Ferriss.

“In an ideal world, we’d all start our mornings like Tim Ferriss,” notes Audrey Goodson Kingo for Working Mother. “The podcaster, investor and productivity expert told Business Insider he begins his day with a ‘very clearly defined’ 60-minute morning routine that includes precisely 22 minutes of meditation, drinking tea (preferably oolong), journaling and working out (on a Peloton or doing acroyoga).”

Ferriss calls it the “recipe” needed to “set up” the rest of his day. While I have nothing against it, it’s just not realistic for everyone, in particular parents.

“Over here in the real world, most working parents begin their day soothing grumpy children and yapping pets while chugging a giant cup of coffee,” states Kingo. “Our ‘recipes’ typically involve pouring cereal in a bowl.”

If you can, definitely try to have some sort of morning routine. But, make sure that you keep it simple enough so that it’s realistic. Most parents recommend prepping at much as you can the night before so that you do have the time to squeeze in some physical activity, journaling, and definitely getting the coffee percolating.

3. Never check your email in the AM.

“I understand why this sounds like a good tip: Reading and responding to email could derail your entire morning and set you back (you know when your 15 minutes of reviewing emails turn into 45—and suddenly, you’re late for work,” writes Emmy Award-winning television producer and founder of ListProducer.com Paula Rizzo. “But, in so many industries, it can be difficult to ignore what has been going on overnight—even for a few hours.”

“Translation: This tip just isn’t realistic in your fast-paced life,” continues Rizzo. “In fact, it might actually cause additional anxiety before you even get into the office.”

To fix this, Rizzo says to go ahead and check your email in the morning. However, “don’t respond unless it will take you less than a minute.” For messages that only require a “yes” or “no” or “that can be forwarded to someone who can take care of it for you is fine,” she adds.

“But anything that requires research or a longer response is off-limits. Mark that message as “unread,” and “go back to it later when you have more time,” adds Rizzo. “Better yet, add it to your to-do list so you’ll be sure to check on it later.”

“Scrolling through and skimming emails first thing in the morning is a good use of time even when you can’t respond right away. Letting them marinate before firing off a response can be invaluable.”

4. You have to eat frogs in the morning.

The frog concept was popularized by author Brian Tracey. For the uninitiated, it doesn’t mean literally eating frogs — which I don’t find all that appetizing. Instead, it’s tackling your most important or challenging task bright and early.

I totally get the appeal here. Most of us tend to be most alert and energetic in the morning. Besides, once this is no longer hanging over your head, it feels like a weight has been lifted off your shoulders.

But, as already mentioned, not everyone is a morning person. Again, as opposed to forcing yourself to work when you aren’t at your peak is counterproductive. As such, it’s a better idea to schedule your “frogs” during your golden hours.

Additionally, even if you are a morning person, there’s a solid chance that you’ve had to adjust your schedule. For example, let’s say you currently have kids at home, and you need to help them with schoolwork. It’s not possible to “eat frogs” at the same time, meaning you’ll have to chomp them down when you can.

5. Use to-do-lists.

Research from Kevin Kruse has found that millionaires don’t rely on to-do-lists. I know. Shocking.

The first reason he found was that they don’t account for time. “When we have a long list of tasks, we tend to tackle those that can be completed quickly in a few minutes, leaving the longer items left undone,” he writes in Forbes. “Research from the company iDoneThis indicates that 41% of all to-do list items are never completed!”

Secondly, “a to-do list doesn’t distinguish between urgent and important. Once again, our impulse is to fight the urgent and ignore the important. (Are you overdue for your next colonoscopy or mammogram?)”

And, finally, “to-do lists contribute to stress,” Kruse states. “In what’s known in psychology as the Zeigarnik effect, unfinished tasks contribute to intrusive, uncontrolled thoughts. It’s no wonder we feel so overwhelmed in the day, but fight insomnia at night.”

Rather than using lists, they live and die by their calendar. How? They add their priorities to their calendar before anything else.

I should add, though, that there’s absolutely nothing wrong with jotting down reminders. The occasional braindump ensures that you won’t forget anything while clearing your head. However, committing to only lists may not be as effective as scheduling.

6. Work in Pomodoros.

In all seriousness, I’m a fan of the Pomodoro Technique. After all, it encourages me to take frequent breaks throughout the day to keep me fresh. Moreover, it has benefits like improving planning and dealing with distractions and interruptions.

The problem is that it’s essentially a time tyrant. How so? Because you’re supposed to work in 25-minutes and then take a break.

Some people don’t like that level of regimentation. More problematic, though, is that it interrupts your flow. That just means that if you’re fully immersed in a task, you have to stop and take a break when the timer goes off.

To solve this predicament, try a modified version called the Flowtime Technique. Created by Zoë Read-Biven, here’s how it works.

  • “First, pick a specific task,” she writes. Just make that “it has an end in sight.”
  • “Next, start your work. Don’t set any kind of timer but record the time under Start,” she adds. “Now, when you are working, you can only work on the thing that you have written down. Read-Biven dubs this “Unitasking.”
  • Here’s the hardest step. “When you feel like you need to take a break, take a break. If you want to stop the task, stop, and take a break.” The key is to note the time under Stop, as well as the length of time.

That’s pretty much it. The jest is that you’re tracking your time while also identifying common distractions. Also, it still encourages you to take breaks, but whenever you need them.

7. Outsource and delegate.

Full transparency here. When done properly, outsourcing and delegating tasks can be timesavers. But that’s only if you know how to clearly communicate your expectations and have people that you trust.

Furthermore, you still need to carve out time to monitor the task. And, most importantly, you also need to know what exactly to delegate and to whom.

If you’re missing any of the above, outsourcing and delegating properly won’t be effective. In fact, they may end up costing you more time — i.e., identifying the right person for the right job and having to correct their mistakes.

There’s another consideration here. Since a majority of us have had to tighten our belts, we may not have the budget to hire freelancers, contractors, or even maintain a full-time team. As such, a better option might be to automate tasks like scheduling, posting to social media, responding to email, billing, and customer service.

8. Stop multitasking.

Multitasking is a myth. Or, so you’ve been told.

In reality, what this refers to is a task-switching, where you’re bouncing your attention from one thing to another. In this care, it’s not possible and can even have consequences like hindering your productivity and lowering your IQ

But what about doing two things at once? Well, some of us can totally pull that off. And it might even be a good thing. Studies have found that multitasking can improve your performance by sharpening multisensory integration.

Additionally, multitasking can “deepen” your time. “There’s a nice form of multitasking, which I tend to think of more as ‘alignment,’” says Laura Vanderkam, author of What the Most Successful People Do Before Breakfast; “This means deepening time, not fragmenting it.”

An example of this would be when you workout with a friend. “You’re running, but you’re also talking and nurturing your relationship at the same time. That’s good multitasking,” she says.

The catch? Multitasking on tasks that don’t conflict with each other. “In other words, you can multitask as long as you’re doing two things that don’t tax the same parts of your brain,” explains Peter Bregman in a Forbes article. “Email while on a conference call? Bad idea. But exercise and commuting? It’s a perfect multitasking marriage.”

9. Silence is golden.

Obvious, right? How can you possibly focus when you’re surrounded by noise? Besides, science has shown that you’ll get more done when it’s quiet.

Of course, can you actually be in an environment where it’s completely silent? Most likely not. I mean, just as I’m writing this, my dog barked because she heard the mail truck, and my neighbor has been running his leaf blower wild. Even if I head noise-canceling headphones,s higher-pitched random noises, like voices, can still come through.

At the same time, there are advantages to listening to music and background noise.

“Overall, research shows that listening to music and background noise can offer various benefits, including improved cognitive performance, improved task performance, improved concentration, increased energy levels, and improved mood,” write the folks over at Effectivilogy. “These benefits mean that listening to music or background noise can be highly beneficial in a variety of circumstances, especially since it is often relatively easy to set them up.”

The caveat is that we all respond differently to music and background noise. You may work best listening to classical music, while others prefer video game tunes. I suggest trying out focus@will. It will curate a personalized playlist to improve your focus.

10. You need a home office.

For those who were fortunate enough to have a home office, the transition to working from home hasn’t been as trying. But, if you don’t have the space for a home office? No worries. You can still be productive.

In another Calendar post, Max Palmer shares how this is possible by:

  • Establishing a designated working spot — ideally somewhere “with the fewest distractions and temptations.”
  • Furnishing your space. For example, investing in a sitting-standing desk and placing it wherever you have space.
  • Removing distractions, such as leaving your phone in another room.
  • Using the right tools, like project management software.

If you’re really limited on space because you’re in a small apartment or sharing tablespace with your family, get creative. For instance, you could clean out a closet and make a cozy office in there.

11. Always dress for success.

I guarantee that when you’re new to working from home that this is the most common piece of advice that you come across. Science has also found that what you wear to work matters. But, to be honest, you really don’t need research to prove this.

Just think about the times that you do dress up. You probably feel like a million bucks. And, it can also help you mentally shift into work mode.

However, these are unprecedented times. We’re grieving the loss of the world we used to know — and love. And, we’re all struggling right now.

Despite what conventional wisdom has previously said, the new reality is that you can wear whatever you damn feel like.

I think in a rebuttal to an L.A. Times piece entitled Enough With the WFH Sweatpants. Dress Like the Adult You’re Getting Paid to BeEsquire’s Ben Boskovich, put it best. “Whether dressing like you’re headed to the office makes you feel better or not is up to you. Not me, and not a deputy fashion director who wants you to wear jeans.”

As long as you’re still being a pro and getting things done, wear what you want. Of course, use some common sense as well. If you have a video call, throw on an appropriate outfit instead of your cozy, yet raggedy, bathrobe.

12. Avoid procrastination.

Procrastination has a bad reputation. And, for good reason.

Putting things off can cause you to fall behind or even stress you out. That can damage your credibility and overall well being. It can also cause you to miss out on opportunities and put a strain on your relationships.

But, believe it or not. Procrastination can actually be good for you. In fact, it may even be able to improve your productivity and happiness.

Why procrastination isn’t always the enemy.

How so? Well, here are six reasons, according to Susanna Newsonen, MAPP:

  • Active procrastination. Even though you might be dragging your feet on a specific task doesn’t mean you aren’t getting anything else done. If “you’re an active procrastinator, the rest of your to-do list is probably getting cleared quickly,” explains Newsonen. “And once the rest of the things on your to-do list are done, then all you’ve got left is that one thing you were originally procrastinating on—and you’ve got no choice but to get on with it.”
  • Unnecessary tasks disappear with procrastination. If you keep procrastinating on a certain task, after all, you may “reevaluate whether it’s still important you do it.”
  • It shines a light on what’s most important to you. “You’re less likely to procrastinate on things you love to do or that really matter to you,” adds Newsonen. “If there’s something you’re struggling to get done, ask yourself why you’re doing it in the first place.”
  • Procrastination makes you more creative. When tackling large and daunting projects, it’s common to procrastinate. However, even if you’re not actually working on it, you’re “subconsciously collecting ideas and processing things to prepare you for it.”
  • Procrastinating can help you to make better decisions. As opposed to diving in headfirst, procrastination “buys you time to think about all the options and their pros and cons. Once the deadline arrives, you’re ready to decide as you’ve done your research.”
  • Procrastination leads to better apologies. We all make mistakes. If this requires an apology, “it’s better to give them (and you) time to cool off,” suggests Newsonen. “This helps you to come up with an authentic apology that clearly shows your regret and your learnings, as well as offers a reason why the mistake happened.”

13. Turn that frown upside down.

I don’t think that any of us want to experience negative emotions like anxiety, stress, or hopelessness. Not only is that detrimental to your health, but it also influences your productivity. And, while there are small ways to lift your spirits, like going for a walk or talking to a friend, forcing yourself can be just as bad.

Back in 2017, research from UC Berkeley found that trying to force yourself doesn’t work. Mainly because resisting negative emotions leads to feeling more psychologically stressed. More interesting was that those who do accept these feelings reported fewer mood disorder symptoms.

“It turns out that how we approach our own negative emotional reactions is really important for our overall well-being,” said study lead author Brett Ford, an assistant professor of psychology at the University of Toronto. “People who accept these emotions without judging or trying to change them can cope with their stress more successfully.”

That couldn’t be any more relevant than right now. During the COVID-19 pandemic, psychologists have recommended that we don’t ignore difficult feelings. Instead, we need to acknowledge them and reach out for help.

14. Using productivity apps.

“It’s fun to get on the app and layout your tasks and set goals, but if you get too into planning, that’s a waste of time,” explains Stephanie Wells, founder of Formidable Forms, over at Inc. “A simple calendar or to-do list is best to quickly plan out your schedule and get things done.”

From my experience, many productivity apps also have a learning curve. That means you need to make a time investment in figuring out the work. Moreover, these tools are so robust that they can be overwhelming and you’ll probably spend more time organizing than doing.

15. Maintain a work-life balance.

For years, it was advised that we strive for work-life balance. Here’s the truth, though. Balance doesn’t exist.

I feel that most of us realized this as we began working remotely. It would be great if you could clock-in at 9 a.m. and work a full day. But, you have to walk the dog, keep up with household chores, and take care of the kids. And, even when you call it a day, you may still have to respond to emails or wrap-up the tasks you didn’t finish earlier.

A better approach is work-life integration.

According to UC Berkeley’s Haas School of Business, work-life integration is “an approach that creates more synergies between all areas that define ‘life’: work, home/family, community, personal well-being, and health.” In other words, instead of setting hard boundaries and compartmentalizing, you connect work and life.

Examples could be bringing your dog to work, having a conference call when your kids are playing in the backyard, or inviting a friend to tag along when running errands. How is this possible in a post-COVID world? Well, stick to a schedule and routine, but also be flexible. But, above all, it’s admitting that you’re not perfect and that you should also put your priorities first.

9 Things You Need to Do Every Morning to Have a Productive Day

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Want to be in the same league as the most productive and successful people in the world? Then you need to make the most of your morning by doing these nine things. When you do, the rest of your day will be extremely productive and fruitful.

1. Plan the night before.

Because we have a limited amount of willpower and decision-making abilities, you want to eliminate as many decision-making tasks in the morning. This is why American Express CEO Kenneth Chenault ends his evenings by jotting down the three things he wants to accomplish the next day.

It also explains why Mark Zuckerberg and President Obama had limited wardrobes.

“You’ll see I wear only gray or blue suits. I’m trying to pare down decisions. I don’t want to make decisions about what I’m eating or wearing. Because I have too many other decisions to make,” President Obama told Vanity. Fair.

When you have fewer decisions to make your saving mental space and will have better productivity throughout the day.

2. Wake up refreshed.

You also can’t have a productive day if you don’t wake-up feeling refreshed. Think about those days when you only got 4 hours of sleep. You’re dragging the entire day.

Establish a nighttime ritual where you limit or avoid stimulates like alcohol, caffeine, and electronics right before bed. Instead, have a quiet and relaxing evening by meditating or reading. And, don’t forget to go to bed at the same time every night.

Ideally, your bedroom should be as dark and quiet as possible. It should also be a little cool. This way you’ll sleep undisturbed the entire night and will wake-up refreshed and ready to take-on the day.

3. Create a morning to focus your mind.

Claire Diaz Ortiz, a productivity expert and author of Design Your Day, says that if you want to be more productive — then you need to create a morning routine that works for you. She explains that how you start your day anchors you and ensures that you stay focused.

According to Renzo Costarella in a previous Calendar article, here’s what you should include in your morning routine:

  • Wake-up before everyone so that you’re free of distractions.
  • Drink at least one 24 oz. glass of water when you first wake-up.
  • Exercise for around 30 minutes before breakfast. If possible, do this outside since taking in that sunlight first thing in the morning lets your internal clock know it’s time to start the day.
  • Eat a healthy breakfast — that means skipping sugary cereals and pastries.
  • Read for at least 10 to 15 minutes so that you learn something new.
  • Practice mindfulness for about 10 minutes — this clears your mind and assists with focus.

My morning routine also consists of writing in my journal — hey, it’s worked for Da Vinci, Mark Twain, Oprah, and Tim Ferris.

I also make my bed every morning. It’s not that I’m a neat freak. It’s a small task that gets your day off to an excellent start.

“If you make your bed every morning, you will have accomplished the first task of the day,” said U.S. Navy Adm. William H. McCraven. “It will give you a small sense of pride, and it will encourage you to do another task, and another, and another. And by the end of the day that one task completed will have turned into many tasks completed.”

4. Set a daily intention.

You know, I never really did this until I came across this article from Purple Carrot. It’s great advice, so I’ll let them explain:

“Setting your daily intention is just like paving your day ahead. In the early part of the day when things are calmer, and you have a moment to think clearly, set your intentions focusing on at least two goals that you want to accomplish for the day. Have extra time? Write these goals on post-its and bring them to work with you so you’re constantly reminded of what you want to accomplish.”

I want to emphasize that last part there. Research shows that writing down your goals enhances your goal achievement.

5. Daily affirmations.

“Affirmations are short, powerful yet simple statements intended to help you manifest a particular goal,” writes Choncé Maddox. “This is power is positive thinking and it only takes a few minutes to recite some positive affirmations.”

6. Avoid your phone.

Don’t just dive directly into emails, texts, and social media when you first wake-up. Doing so will help you lose focus. Even worse it steals your time and gives it to other people.

Instead, spend these precious first moments of the day to do something that you find relaxing, such as walking your dog, meditating, or reading, This will help set calm and positive tone for your day, as opposed to a frantic start.

This may take some discipline, but try to avoid your phone until after you’ve eaten breakfast.

7. Schedule your day.

Want to get all all of you tasks done? Then make sure that they’re scheduled into your calendar.

As entrepreneur and author Dave Kerpen explains, “If it’s not in my calendar, it won’t get done. But if it is in my calendar, it will get done.”

“I schedule out every 15 minutes of every day to conduct meetings, review materials, write, and do any activities I need to get done. And while I take meetings with just about anyone who wants to meet with me, I reserve just one hour a week for these ‘office hours.’”

Don’t forget to also schedule in breaks and your lunch.

8. Network over coffee.

Yes. Coffee is good for you. So while you’re enjoying that morning cup of Joe do a little networking. For example, you could reach out and connect with colleagues on LinkedIn or Twitter. Or, you could schedule meetings with potential business partners or investors.

9. Eat the frog.

Brian Tracy, author of “Eat the Frog,” has based his morning philosophy off of a quote from Mark Twain: “Eat a live frog first thing in the morning and nothing worse will happen to you the rest of the day.”

Obviously this doesn’t mean literally eating a frog. The frog is “your biggest, most important task, the one you are most likely to procrastinate on if you don’t do something about it.” As the day goes on, this doesn’t just linger over our heads, we have less energy to complete this task.

Don’t put this task off until later in the day. Tackle it first thing in the morning and get it done.

7 Ways to Optimize Your 2021 Appointment Schedule

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7 Ways to Optimize Your 2021 Appointment Schedule

The new year can’t come fast enough. Entrepreneurs and business leaders everywhere will be grateful for the opportunity to leave 2020 behind and look toward 2021. Part and parcel of that is setting up your appointment schedule for next year.

Don’t know where to start? This guide will get your wheels turning and your schedule set:

Learn From 2020

You can learn a lot from last year’s appointment schedule. Look at what techniques brought customers in the door and helped you serve them efficiently. Lean into those that worked and jettison the rest.

For example, what kept appointments coming COVID-19? Was it a social media promotion? Digital marketing or SEO? Chances are, those tactics will continue to perform in 2021.

Get Customers on the Calendar

Don’t wait until January 1 to start booking appointments for 2021. You’ll enter the new year with a bare schedule that will be stressful to fill up. Throughout the final weeks of 2020, you should be trying to book as many appointments in early 2021 as possible.

What about appointments for mid-2021 and beyond? Appointments planned too far in advance are more prone to cancellations. Decide with your team how far in advance you want to book while weighing the pros and cons.  

Hold a New Year’s Promotion

If you expect January to be a lean month, you can open up the year with a New Year’s promotion. As is true of all promotions, a good deal can incentivize a lot of appointments quickly.

Use customer’s New Year’s resolutions as a way to lure them to your business. For example, a dentist’s office can cater to customers who want to transform their look in 2021. Personal trainers will greatly benefit from a New Year’s deal, as getting in shape is one of the most common New Year’s resolutions.

Set Up Work Schedules

Once you’ve gotten your appointment schedule squared away, be sure to spend some time organizing your employee schedules. Making sure busy days have enough employees scheduled is key to keeping appointments flowing.

Plan out employees’ work schedules as far in advance as possible. Ask your team members to submit PTO requests as early as they can. Ironing out these details makes scheduling less stressful.

Aside from your team’s work schedule, don’t forget about your general business hours. With COVID-19 still affecting businesses everywhere, your regular hours might have changed. Make sure these are updated on your website, front door, and anywhere else you post them.

Decide Days Off

When setting up your appointment schedule for the end of the year, you should have the days marked off where you’re not taking appointments. Christmas and New Year’s are times for family, but don’t stop there. 

Say you’ve decided to open up all of 2021 for appointments. If a customer books a visit on the day before Thanksgiving — a day you’d planned to take off — they’ll be frustrated by your request that they rebook. As soon as you know what your schedule will look like, make it known online. 

Days off won’t just include holidays. Think about all-staff retreats and maintenance needs that might limit your availability. Even if it’s not a full day off, you may need to reduce the number of available slots on those days to accommodate your other responsibilities. 

Reach Out to Your Regulars

As you fill up your appointment slots for 2021, give your regular customers a ring. They’ll appreciate being given the opportunity to claim their preferred appointment times, encouraging loyalty while netting you recurring revenue.

This strategy is commonplace in the sports world. Season ticket holders get the first call to renew their membership before seats are opened up to the public. Sports franchises understand that their long-term fans are their most important asset; the same is true for your business.

Recalibrate Your Reminders

While setting up your appointment schedule, take time to go through the other settings of your appointment software. Updating your automated reminders is a great way to reduce your no-show rate and improve customer compliance.

Say you’re a doctor’s office that added colonoscopy services. Those customers can’t eat for a day or more before the procedure — something automated notifications can remind them off. Be sure they’re set appropriately. 

Get started now on making 2021 a great year for your business. The more prepared you are, the fewer things can shake you. And after 2020, you know just how important that is. 

Why Entrepreneurs Should Spend Time Earning a Passive Income

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Why Entrepreneurs Should Spend Time Earning a Passive Income

It’s a familiar occurrence. You’re taking a quick break from work to watch an inspiring video, such as a TedTalk, on YouTube. Before the video starts, there’s an ad from a charismatic individual promising that you can earn money while you sleep. And, by doing so, you get to live the life you want without having to deal with the nine to five grind. Same old crap right?

As entrepreneurs, we know that passive income isn’t a scam, though some of these videos do promote unproductive advice. In a previous Entrepreneur article, Kimanzi Constable explained this correctly. These are “entrepreneurs trying to sell you on one of their programs. You see what they’re offering and understand that the way they travel and make an income is through people buying their course.”

In other words, the person in the YouTube advertisement is earning a passive income. They may have developed a system that allowed them to thrive in the real estate industry, for instance. Now, they’re sharing their secrets of success with viewers via an online course. Selling real estate was their primary source of income. Now, they have a supplemental income through the educational course they’ve created.

But, is earning a passive income something that a respectable entrepreneur should really spend their resources on? In my experience, that’s a resounding yes.

What is passive income and why it’s important for entrepreneurs?

A passive income is earning money through little active involvement. Unlike your “day job,” a passive income isn’t tied to how many hours you put in. For example, you published a book five years ago. Ever since its publication, you’ve been earning money off of the sales of your book. While you did all of the work on the book years ago — you had to write it, after all, but you’re really no longer involved with the book. It’s there online for people to purchase while you’re sleeping, building your startup, or traveling.

Why is passive income necessary for entrepreneurs?

For starters, it creates multiple streams of income. Extra or other ways that you make money may not sound important when your business is raking in the six-figures. But, from personal experience, understand that you could lose everything in a blink of an eye.

I’ve shared my story multiple times, so I’ll give an abridged version. My first business was shut down by Amazon, and in a matter of months, I lost everything.

While a passive income wouldn’t have prevented my business from closing, if I had been earning an income from multiple sources it wouldn’t have been as stressful. It wouldn’t have hurt my family, and I could have temporarily stayed current with my bills. It would have helped get me back on my feet faster.

Even if you don’t experience failure, entrepreneurs can use this extra income to pay off their debt faster. How much would your life improve if you didn’t have student or business loans hanging over your head? Not having this debt is a weight off your shoulders and gives you an opportunity to take that money and invest it in your business, vacation fund, or retirement.

Having more than one income can increase your chances of becoming a millionaire. Tom Curley, the author of “Rich Habits,” found that 65 percent of self-made millionaires had three streams of income.

Of course, it’s not all about the benjamins. When you’re able to earn some extra cash on the side, you’re ready and able to focus more on the other things that really matter. It frees up your mind to hustle better. You’ll be able to think more creatively about ways to improve your business. You’ll find ways to spend more time with your family, working on a hobby, learning something new, or traveling.

Debunking common myths about passive income.

While I’m all for passive income, it would be remiss of me to discuss and debunk some of the most common misconceptions. Most notably is a myth that maybe it doesn’t take any type of investment. In reality, it will take an initial investment, either of time or money, to start earning additional income. The idea is you are front-loading your time and money.

Again, take the example of releasing a book. You can continue to earn royalties from your written work for the rest of your life after it’s been published. But, you still had to take the time to write the book. You still had to hire an editor, and you definitely had to do some promotion to let others know where and why they should purchase your title.

Lucas Miller adds in Entrepreneur that, “generating passive income isn’t as simple or straightforward as some of the world’s richest people can make it seem to be. Figuring out how to generate a steady flow of cash requires a fair amount of work.”

“Even more importantly, it requires that you dedicate your own time and investments in the right areas,” continues Miller.

Seven myths regarding passive income.

    • You can “set and forget” it. “This is perhaps the most dangerous myth associated with passive income,” says Miller. And, I agree. Let’s say that you earn money through affiliate links on your blog. If people aren’t visiting and clicking on those links that you aren’t bringing in an additional income. You still need to add fresh content and promote your site so that you can keep driving traffic to it.
    • It only takes a weekend to get started. It may just take you a weekend to build your website. But, it’s going to take months to get people to notice and interact with your site.
    • You only need one source of income. I’ve already briefly discussed this. But, as a reminder, by diversifying your income sources you have a security net in case your primary source of income dries up. What’s more, when you have more cash flowing in, you can pay off debts faster or set aside more money into an emergency fund.
    • Real estate is your safest bet. While renting properties can be a great way to earn an additional income, it can be costly. Remember, you’re responsible for keeping the rental in good shape and making any repairs. You also have to deal with tenants. If possible, a better option may be to flip a house then managing one.
    • You need a business idea. It may not be as exciting or bring-in as much money, but savings and retirement accounts are low-risk options for earning a passive income.
    • “If you build it, they will come.” Whether you run a blog, published a book, or built an educational program you still need to use marketing channels so that people will discover, and eventually, invest in your content.
    • You need a large sum of money to get started. You’re not launching a full-fledged business here. Saying that you’re not launching a full business means that you don’t need thousands of dollars to get started. In some cases, it may just take-up some of your time. In others, you may only need to invest with a couple of hundred dollars.

How can you make a passive income?

There’s no shortage of ways to create several different streams of income. It ultimately depends if you want to invest more of your money or time.

For example, if you’re strapped for time, you may want to invest your money. Maybe you will take some of your money and invest in the stock market, opening a high-yield saving account, peer-to-peer lending, or becoming a silent partner of a company.

If you have spare time, you can start a blog, write a book, create an eCourse, or sell digital products. If you go this route, the key is to use your existing knowledge and resources to your advantage. For example, a consultant could create their own online course or package existing blog posts together for an eBook.

What if you want to start your own side business? As with your startup, you need to do your research to understand your market, how you’re unique, and the best ways to promote the side gig. Most importantly, be patient.

You aren’t going to start earning an additional income overnight. It may take months, even years, before you can finally start earning a passive income.

7 Ways To “Put Out Fires” Like Firefighters

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It’s happened to the best of us. We have our day all planned out. But, just as you’re getting ready to dive-in, a fire breaks out.

Sometimes these are small but inconvenient fires that can be easily extinguished. However, there are also massive fires that can burn hours in your day, week, or even month. If not addressed, they’re going to absolutely decimate your productivity.

But, how can you stop putting out fires every day? Well, take some cues from those who put their lives in danger of battling fires. Here are 7 ways firefighters put out fires.

1. Don’t squander the early morning hours.

When it comes to wildfires, Bill Gabbert, who worked wildland fire for 33 years, suggests that firefighters battle them in the morning. “Experienced firefighters know that large fires are typically most active in the mid-afternoon,” he writes. The reason?

“Solar heating has reached its peak. The ground, vegetation, and air are as hot as they will be all day.” And, it’s common “for firefighters to have to pull back and abandon what they were doing in the afternoon and retreat to a safety zone because the fire threatens to overrun their position.”

“Firelines painstakingly constructed can be lost,” he adds. It’s also “the hottest part of the day, sapping the energy of personnel and reducing their production while putting them at risk of heat-related injuries.”

“All of those factors can result in firefighters being least productive in the mid-afternoon,” Gabbert writes. However, there are times when “firefighters do not arrive at their work assignment on the fireline until mid to late morning. They may have squandered the time of day when the working conditions and the fire behavior were best suited for productive, safe work.”

While not as dangerous as firefighting, a lot of us also squander our mornings. We constantly hit snooze until we have to get out of bed. As a result, we rush to get to work.

A better idea would be to get up earlier and start the day on the right foot. That doesn’t mean you have to wake up at 4 am. It just means giving yourself some extra time to review your goals, priorities, and schedule so that you know what to focus on and address any possible conflicts.

2. Preparation is key.

Another advantage of giving yourself more time in the morning is that you can get to work earlier. In fact, it’s recommended that firefighters should be at their shift at least 30-minutes early.

“Preparation for that big fire begins when you walk through the door,” explains Eric Guida for FireRescue1. “Arriving early allows you to familiarize yourself with the apparatus you are assigned to before that 8:05 a.m. fire call.”

“It will also endear you to the off-going crew by grabbing that end-of-shift call,” he adds. “Start off on the right foot – arrive early. If you are on time, you’re late. If you’re early, you’re on time.”

Moreover, this lets firefighters check their equipment, such as PPE and SCBA, and every nozzle. “Check the rest of the equipment on the engine or truck to make sure it is where you left it the day before,” says Guida.

“If you are there for the first time, check to see where everything is,” he advises. “Knowledge of what is in those cabinets means you have one less thing to worry about when the big one hits.”

For you, you could prepare by planning your ideal week in advance or reviewing your to-do-list every evening. If you have a Zoom call, test everything out so that it starts on time is flawless. And, always put things back where they belong so that you know where they are when needed.

3. Implement a triage system.

“In addition to typical firefighter challenges, firefighters face unique problems, including the evacuation of civilians and animals; hazardous conditions, such as propane tanks, power lines, and hazardous materials; and protecting high-value assets at risk, including homes and businesses,” explains Chief Mike Bryant. “Because of these situations, firefighters must rapidly assess a structure to determine whether or not it can be safely and successfully defended.” For firefighters, this “evaluation process is called structure triage.”

“Structure Triage is the process of inspecting and classifying structures according to their dependability or non-defendability, based on fire behavior, location, construction, and adjacent fuels,” clarifies Chief Bryant.

Chief Bryant goes on to describe a tool developed by CAL FIRE WUI Working Group called S-FACT. It stands for survival, fire environment, access, construction/clearance, time constraints, and stay or go. In short, structure triage helps them identify where their priorities should be.

You probably can’t use the precise model; you also need to know which fire to put out first. Personally, I use a priority box like the famous Eisenhower Matrix where you place all of your to-do-lists items into one of the following quadrants:

  • Urgent and important. Tasks that you will do immediately.
  • Important, but not urgent. Tasks that you’ll schedule for later.
  • Urgent, but not important. Anything that can be delegated to someone else.
  • Neither urgent nor important. These should be eliminated from your list and schedule.

What happens when there’s a last-minute emergency? Utilize the 2-minute rule. It resembles more of a triage system in that it takes under 2-minutes to complete; you should just do it. If it’s something that could be done by someone else, delegate it to them.

For important, time-consuming actions, schedule it for later. And, if it’s unimportant, drop it.

4. Pass the nozzle.

A “senior man” is a firefighter who leads by example — regardless of their rank or pay. “The Senior Man is someone who not only trains but passes on experience learned in the past and applied to how things are done today using a new technology to their advantage,” writes Chief Patrick Kelly & Battalion Chief Tom Gaeta. “He/she holds that ‘slide tray’ of information in his/her head and is willing to share whenever the situation allows.”

“The Senior Man may pass the nozzle to the probie or talk you through a chimney fire because you’ve never done it,” they add. In other words, they’re a mentor who can prepare officers to become excellent firefighters.

Even if you aren’t in a leadership position, you also need to have some sort of succession plan. That means properly training others and giving them the resources to succeed. And also clearly communicating your expectations.

Most importantly, take the time to show them the ropes, like letting them shadow you and pick your brain during lunch. Since you took them under your wing, you’re confident that they can put any fire out without you. As an added perk, having your trust will strengthen your relationship with them.

5. Surround yourself with good company.

Of course, no matter how much you mentor others, they still need to possess similar traits as those of firefighters. According to firefighters around the country, these include:

  • Integrity
  • Physical fitness
  • Communication
  • Flexibility and adaptability
  • Dedication
  • Team player
  • Mechanical aptitude
  • Public image-conscious
  • Tolerance
  • Self-sacrifice

I don’t know about you. But, these are the type of people I would want in my support system. Having competent and talented people that I trust means that fires will never sabotage my most important work.

Why? Because I trust them and have all the faith in the world that they have my back. Of course, this goes all the way back to hiring the right team members from the get-go — whether if they’re full-time or freelancers.

In a previous Calendar article, Choncé Maddox suggests that this can be accomplished by:

  • Hiring on both potential and experience.
  • Hiring from diverse backgrounds.
  • Considering references and previous work samples.
  • Scheduling trial work.
  • Not rushing the hiring process and taking your time.
  • Offering fair pay.

6. Create a firewall.

I’m not talking about securing your devices — which you still should totally do. Rather, this firewall is the “fire-resistant barrier used to prevent the spread of fire for a prescribed period of time.”

Let’s say that throughout the day, you’re constantly interrupted by people stopping by your workspace — or blowing up your phone. If this becomes unbearable, then you need to install buffers. It could be as simple as placing a “Do Not Disturb” sign or your closed door to hiring a virtual assistant to handle calls and emails.

Another benefit of a virtual assistant is that they’re essentially your calendar’s gatekeeper. That means they will plan your schedule and share your availability with others. And, if something unexpected does pop-up, they can determine the level of urgency for you.

7. Preempt fires in the first place.

Don’t just sit back and wait for a fire to become unmanageable. Take steps to avoid them in the first place. Examples include electrical grounding during construction, not burning fires when it’s dry and windy, and investing in a fireproof safe to protect important documents.

As for you, you could back-up vital documents on the cloud. You could also learn from past mistakes, asking for feedback, and considering hypotheticals. Data analysis could also be used in identifying and anticipating problems in processes or workflows.

However, despite your best efforts, the unexpected is always lurking around the corner. As such, I’ve found that the best way to tackle this is by leaving some blank spots in your calendar.

How you do this is up to you. For some, they may tack-on additional time to a task. For instance, if something takes them an hour, they’ll block out an hour and a half. The idea is that they have 30-minutes to spare just in case. But, that may backfire thanks to Parkinson’s Law.

Personally, I leave blank spots in my calendar. For example, I might not schedule anything from 1 pm to 2 pm. That block can be used to attend to fires or shuffle my schedule around to be more flexible.

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