Always Resolve Your Calendar Conflicts

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If you were able to have a superpower, what would it be? For me? I would want the ability to be in two places at once.

That might not sound like the most thrilling of powers. But think about it? You could tackle your work responsibilities while playing with your kids, reading, or whatever else you enjoy during your downtime.

A Properly Managed Calendar Can Feel Almost Magical

Of course, this isn’t realistic. That’s why it’s imperative that you properly manage your calendar. If you don’t, it will feel like you’re trying to be in multiple places simultaneously.

That might not sound like a biggie. But calendar conflicts are frustrating and stressful. They can also cause you to fall behind in your work. And, they could also fracture relationships if this becomes a recurring issue.

The good news? There are ways to resolve your calendar conflicts? And here are 8 such ways to achieve this feat.

1. Avoid conflicts by going digital.

Want to prevent conflicts from happening in the first place? Then you probably should make a move from a paper calendar or planner to a digital option.

I’m not completely hating on old-school paper calendars. In fact, they can still come in handy. After all, they excel at providing a quick visual reminder. And, we tend to remember events better when it’s written down.

At the same time, they can be problematic. Let’s say that you were at a networking event and agreed to follow-up with a new contact. You agree to a phone call next Wednesday at 1 pm. However, when you go to add this entry when you get back to your office, you see that you had a prior commitment.

It’s not the end of the word for you to reschedule. But, if you had a calendar app, you would have been able to see your availability right there on the spot. What’s more, most calendar software won’t even let you double-book your time and will suggest a different time.

As if that weren’t enough, you could share your calendar with others. When you do, they can either see when you’re available. Or, they can book a meeting with you directly through the calendar.

And, one more thing. Online calendars also come with time-zone recognition. That means it will automatically convert time zones to avoid any confusion.

2. Don’t wait until tomorrow.

The longer you wait to put entries into your calendar, the higher the probability for conflicts to arise. Going back to following-up with the contact you met. Until you had the call to your calendar, it doesn’t exist.

Even worse? Something else might creep in and try to claim that block of time. If that happens, you’re going to have to do some last-minute reshuffling.

In short, schedule your priorities and important dates ASAP. For instance, if you know, there’s a meeting scheduled on the 30th of the month book the conference room this very second. If you have a dentist’s appointment in 6 months, get that in your calendar before scheduling something else.

3. Keep your calendar lean and mean.

As I just mentioned, if something isn’t in your calendar, then it’s not worthy of your time and energy. But, does that mean that you need to literally plan every minute of your day? Not exactly.

By all means, get those key entries onto your calendar. But, also leave some blocks open. One example of this would be having a gap between meetings. It’s a simple way to prevent overlapping — plus, it allows you to catch your breath.

Furthermore, there’s another reason not to pack your calendar too tight. It will let you address any emergencies that might pop-up. In turn, you won’t completely ruin your schedule.

And, it’s also been found that healthy scheduling habits make you happy. Specifically, this applies to your social life. For instance, if you don’t have anything planned after running errands and you bumped into a friend, you could catch-up without feeling crunched for time.

4. Stay cool like a cucumber.

So, you’ve got a conflict? You might instinctively have a panic attack. Take a deep breath and relax. Everything’s going to be OK.

The worst possible outcome is that you might disappoint someone or have to adjust your schedule. It’s an annoyance. But, if you’re honest and aren’t making last-minute changes, everything will get back to order.

Additionally, if the other party made a mistake, show a little empathy. As humans, that’s going to happen. Besides, chastising them won’t help correct their time management problems.

5. Don’t have a communication breakdown.

While your handy online calendar can help avert possible conflicts, you can’t solely rely on it. Case in point, you have a family emergency a couple of hours before a meeting. Your calendar obviously doesn’t know this information. As a result, it’s still going to assume that the event will take place as scheduled.

In this case, you need to let the other attendees know. You also need to cancel or reschedule that event. If you don’t have a new date in mind, just let them know that you will pick a new date as soon as possible.

Long story short, keep the lines of communication open. It may take you a couple of minutes. But, it shows others that you respect their valuable time. And, it may also help you de-escalate any possible workplace conflicts.

6. Have a backup plan.

You can’t possibly prepare for every scenario. Personally, I just don’t think that’s possible. But, that doesn’t mean you shouldn’t have a Plan D, C, and D.

For instance, if you have to reschedule a virtual call, come up with a couple of other possible alternative dates. The reason? Since you have a proposal ready, you won’t play the time-consuming game of cat and mouse.

What if you don’t fill these blocks of time up? No worries. You can use that block to tackle backburner tasks, get the head start on a new project, or kick back and relax for a minute.

Another suggestion could be when it comes to employee scheduling. You might want to have some back-ups in cause someone can’t make it into work. To make this process a little easier on you, you could even permit your team members to pick their own subs.

7. It’s OK to say no.

What if you said yes to a time request only to find out that there’s a calendar dispute? The answer is easy. Just say, “no.”

I know that you don’t want to upset anyone. However, you aren’t doing anyone any favors by spreading yourself too thin. So, if you are already going to a party on Saturday, then you’ll have to pass on another invite.

When it comes to working, you also need to know your limitations. If you’re at full capacity, then don’t accept or volunteer for new assignments.

What exactly should you decline? That’s really up to you. But, some of the most common examples would be:

  • Anything that could be easily delegated or outsourced.
  • Actions that don’t align with your vision.
  • Things that distract you.
  • Unhealthy habits.
  • Things that aren’t in your control.

I’d also add that just because you reject a time request doesn’t mean you should feel guilty. In fact, you could offer an alternative date when you have the availability. After all, if you don’t protect your time, then who will?

Why Some Customers Are Hesitant to Book Appointments

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As you fill up your bookings each day, you might be puzzled that some customers are reluctant to commit to appointments. Why, given that scheduling appointments benefits both sides, won’t they play along?

It’s a perplexing, frustrating problem. But understanding why these customers hesitate to book appointments will help you serve them better. By providing clarity and comfort, you’ll be able to address the eight reasons customers balk at booking appointments with you:

1. Their schedules are unpredictable.

Some customers shy away from set-in-stone appointments because they simply can’t commit to a day or time. The nature of either their job or their lifestyle makes every day unpredictable. They’re afraid to book an appointment on the off chance that something will come up, causing them to cancel (and potentially incur a cancellation fee).

A busy schedule can be just as problematic as an unpredictable one. Customers who aren’t sure they can find time for an appointment in their schedule won’t even bother. They might stop by if they happen to free up the time, but nothing is guaranteed. 

Consider leaving some cushion in your schedule for walk-ins so you can accommodate these free spirits. They will be grateful for your flexibility and feel more inclined to schedule appointments when they know they’re able. 

2. Your scheduling system is confusing.

Businesses that rely on an online scheduling system should make it as user-friendly as possible. Otherwise, potential customers might bail when the going gets tough. 

Streamlining your scheduling process as much as you can. How many steps does your scheduling process take from beginning to end? Just the sight of numerous hoops to jump through would cause anyone to hesitate.

Do bookers need to create a user account? Think up — and remember — yet another password? Look at your online appointment software through the eyes of a visitor and make note of anything that might cause them to turn away.

3. They’re wary of your cancellation policy.

What if you were to book an appointment only to have something urgent come up and need to cancel? This is a very real fear for many customers, especially when a service provider has a daunting cancellation policy. If they book an appointment, that cancellation fee will be hanging over their heads until the appointment is completed.

Take a moment to review your cancellation policy. Is it perhaps a little too harsh? Consider lowering your cancellation fee or being more flexible about advance notice (e.g., 12 hours versus 24 hours).

Excusing a client’s first violation — but only the first — will demonstrate that you’re accommodating but not a pushover. While a cancellation policy is important for keeping customers accountable, being too strict can stop people from committing at all. 

4. You haven’t convinced them to commit to your business.

If you haven’t completely sold your services to the customer, they might not feel inclined to book an appointment. They may think there are better or more affordable options elsewhere. Consequently, they won’t want to lock into an appointment with you before searching for superior options.

What about your business is causing this hesitation? Perhaps your prices are too steep, or the quality of your service is no better than your competitors’. Look for ways to stand out, and customers will be more likely to commit to appointments with you.

5. They don’t see the need.

If there’s no need to book an appointment, why bother? Customers who don’t see a clear requirement to reserve a time slot will likely skip it altogether. In their mind, an appointment is more of an inconvenience than a necessity.

Explain to your customers why booking an appointment is important. Your time is limited, so they need to make an appointment to guarantee their place in line. You can get this point across on well-worded signs, your business card, and your social media feeds. The clearer you make this argument, the more likely customers will get it and act accordingly.

Besides not seeing a need, customers might also lack incentives for booking an appointment — so it’s up to you to provide them. Point out that making an appointment will result in shorter wait times. You might even offer discounted rates for scheduling appointments or incentives for booking several of them in advance. This is a great way to secure a steady flow of customers. 

6. They don’t want to — or can’t — prepay.

If you require a deposit or full payment in order to book an appointment, some customers will start looking for other businesses that offer walk-ins or make fewer demands. The inability to prepay is a more common problem than you might think.

Some customers simply prefer to pay in cash, making it impossible for them to prepay online. Others may need their next paycheck to arrive before they can fit an appointment with you into their budget. The need to prepay will cause them to hesitate before pulling the trigger.

7. They decided to drop in at the last minute.

An unexpected walk-in might be just as surprising to the customer as it is to you. Some people aren’t planning to stop by your business until the last minute. They had extra time in their lunch hour and decided to drop in, or a situation arose that prompted them to stop by that day.

Understanding that some customers show up without planning to beforehand should help you be more patient with them. After all, if you make a good impression when they walk in, you could convert them to repeat customers who set their appointments in advance. 

8. They have safety concerns.

In normal times, safety concerns wouldn’t be a reason to forgo appointments. But these aren’t normal times. The risk of exposure to COVID-19 is a real one, and businesses should take this concern seriously. 

Start by providing masks and rearranging your waiting room to enable social distancing. Then inform customers of these changes via your website, through social media, and at the front door.

Making customers aware of the safety precautions you’ve implemented will put them at ease and encourage them to book appointments in your facility.

When you understand why some customers are hesitant to make appointments, you can work to overcome those objections and serve your customers better. By displaying empathy and addressing their concerns, you can encourage them to show up on schedule and develop a lasting relationship with your business.

Is WFH Making You Miserable?

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7 Easy Ways to Avoid Burnout at Home

For years those who were fortunate enough to work remotely praised its benefits from the rooftops. In fact, numerous research backed-up these claims. For example, Owl Labs found in its 2019 State of Remote Work Reportthe following:

  • 83% of survey respondents agree that the ability to work remotely would make them happier.
  • 82% of respondents agree with the statement that working remotely would make them feel more trusted at work.
  • 81% of respondents agree that working remotely would make them better able to manage work-life conflict.
  • 81% of survey respondents agreed that working remotely would make them more likely to recommend their company to a friend.
  • 80% of all survey respondents agreed that the ability to work remotely would make them less stressed.
  • 80% of respondents agree that working remotely would make them feel like their employer cares.
  • 74% of survey respondents agree that working remotely would make them less likely to leave their employer.

In short, remorse workers are happier, productive, and loyal. Reasons include autonomy, flexibility, and fewer workplace distractions. In turn, this is beneficial for their careers and well-being, as well as the bottom line.

Then the global pandemic yet. Suddenly people who had always dreamed of working from home who thrust into this new way of life. Some thrived, others didn’t.

You can’t fault them. A lot of folks just aren’t cut out for the WFH-life. Furthermore, there’s a dark side that’s making people downright miserable.

Why working from home is making people miserable?

“Working from home entails some degree of isolation,” explains business consultant Larry Alton. “If you live by yourself, you may go an entire day without seeing or talking to anybody.” But, even if this isn’t so, “you might customarily shut yourself away in a separate office.”

Why’s this such a big deal? Various research shows that social contact is paramount when it comes to our mental and physical health. Interacting with others can also calm and soothe us.

“Across multiple studies, controlling for factors like income, geographic regions, and even genetics, the single most important ingredient for long-term happiness appears to be how and how often we connect with other people,” adds Alton. “Loneliness, especially on a chronic basis, can subject you to depression, frustration, and career burnout.”

As if that weren’t bad enough, it’s tempting to fall into unhealthy habits. For instance, during your routine, you might tell yourself that you’re only going to catch-up with the local news. Next thing you know, you’re playing along with The Price Is Right.

It may also be easier to sleep-in, make frequent trips to the fridge, and get less physical activity. If you have children, it’s a struggle trying to homeschool them while trying to get your work done. It’s more challenging to leave work at work — I mean, you are essentially living at work.

When you’re working by yourself, there isn’t an opportunity to take advantage of Equity Theory. According to Alton, “This is a sociological phenomenon in which individuals gauge their own performance and sense of belonging against the habits and actions of others. When there are no coworkers around to help you measure your own performance, you might develop a constant, nagging feeling that something is not right.”

The good news? If working remotely has gotten you down, there are ways to turn that frown upside down. And you can start by trying out the following.

Overcome detachment.

In a pre-COVID world, this really wasn’t much of a problem. You could set-up a shop at your favorite cafe. You could join a shared workspace or actually go into work a couple of days per week.

Outside of work, you could socialize with friends or family. I’ve even taken breaks from work to chat with my neighbor. And you could attend local networking events.

While you might be able to do some of the above, it’s definitely more difficult living in a pandemic. If you’re uncomfortable being around others or can’t safely practice social distancing, you can still connect with others.

Obviously, the most popular way is via video calls using a platform like Zoom. Whether it’s meeting with your team or catching up with a friend, this has been a lifesaver. Just be cautious not to overdo it so that you miss a case of Zoom-fatigue.

Also, there’s nothing wrong with just picking up the phone and making a call. If you feel isolated, give your best friend or mentor a ring.

Set rituals, routines, and boundaries.

When you went to the office daily, you had a routine. That structure made it easier to schedule your time. More importantly, it helped you establish boundaries between work and home.

Does this mean you have to follow the exact same routine? Not exactly. The beauty of working from home is that you can set your schedule to fit your productivity peaks and personal obligations.

For example, if you’re a morning bird, you could wake-up before everyone else in your house. While it’s quiet and you have the energy, you can work on your most important task for the day. During your breaks, you could spend time with your family and get some exercise in.

Regardless of how you schedule your day, be consistent. And find ways to transition between your personal and professional lives. It could be something as simple as turning off your computer to changing your clothes.

Create a home “office” space.

I know it’s tempting to work from the comfort of your bed or couch. But, remember, you need separation between where you get things done and chillax. As such, you need a dedicated space that you associate with work.

Ideally, it should be somewhere quiet. A spare bedroom, basement, garage, or even closet would suffice. Additionally, it should also have the right tools and equipment — think desk, high-speed internet, and whatever else you need to work.

But, those are just the basics. Brighten your workspace with natural light, plants, and colors that match your work. For instance, if your job requires a ton of focus, surround yourself with the color blue.

And, go ahead and personalize your workspace by throwing in personal items like photos or memento from a past trip. Most importantly, keep this area clean and organized.

Use your breaks to get a dose of joy.

It’s no secret that frequent breaks throughout the day can boost productivity. The key is to use these breaks to rest and recharge and do something fun.

For me, that’s taking my dog for a walk after lunch — san phone. It’s been found multiple times that spending time outside can reduce anxiety, stress, and depression. But, you could try anything that makes you happy, such as phoning a friend, drawing, or dancing.

Take advantage of working from home.

While there are disadvantages of remote work, look on the bright side. You don’t have to put up with a daily commute. As a result, you’re saving more time and money — which can be spent on something more fulfilling.

Also, you might be able to have your dog be by your side all day. Or, you get to spend more quality time with your kids. And, unless you have a video meeting, every day is casual Friday.

Accept your negative feelings.

Finally, embrace any negative feelings that you’re experiencing. It’s a proven way to help you work them. Besides, constantly seeking happiness can backfire.

“Any time you’re setting a standard for your mood when you don’t meet that standard, it’s painful,” said Brett Ford, a psychologist who studies emotions at the University of Toronto. “You’re basically adding pain on top of a lack of happiness.”

“We can’t be happy all the time, but we can be OK with whatever emotions we are having,” says Dr. Judson Brewer, a psychiatrist who studies behavioral change. “And in that sense, there’s a level of contentment that comes with that.”

“I’m content that I’m happy,” says Brewer. “I’m content that I’m not happy. Whatever emotion is here is here.”

8 Appointment Scheduling Metrics to Monitor

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Data can tell you so much about your business. This information provides deep insight that verbal, qualitative feedback simply can’t.

With that said, crunching numbers takes time. Ask yourself: What do you really need to know about your appointments and scheduling processes?

With so much data available, it can be tough to know where to start. Begin by monitoring these eight metrics:

1. Percentage of Appointments That Are No-Shows

No-shows put a wrench into your operations. They claim key spots in your schedule that could be allotted to other customers, and disrupt an otherwise flawless system. No-shows every once in a while are inevitable, but knowing how big of a problem they really are will let you know when to take action.

Without data, gauging how many no-shows you have in a period of time is a guessing game. You can also look at data about late shows, another class of customer that can mess up the flow of your business. Cancellations add another layer to the equation, as these customers at least gave you a heads up before not showing up.

2. Ratio of Walk-Ins to Appointments

Appointments run more smoothly than walk-ins. Bookings follow a schedule that can be planned in advance and executed with precision. Walk-ins tend to be sporadic, causing employees to scramble to fit people into their rotation.

Put hard numbers to the walk-ins and appointments you get each day. How do the numbers stack up? If you’re getting overwhelmed by walk-ins, look for ways to tilt the balance toward appointments. 

3. Percentage of Appointments That Run Long

What is your target length for appointments? Making appointments timely helps you run a smooth ship. Appointments that run long disrupt your flow and cause a domino effect throwing off the rest of your day.

You can use performance metrics to see the average duration of an appointment. If this number is higher than your target, you’ll know you need to work on cutting down appointment times. Keep an eye out for snags in your workflow that might be contributing to appointments running long.

Take into account that some appointments, like simple check ins, only require a short visit. Be sure to differentiate them from other commitments, or separate them into their own categories. 

4. Appointments Per Lead Source

Although your customers make appointments through your website, that probably isn’t where they first learn about you. Where do they come from? Web analytics can help you focus your marketing on these sources. 

For example, you might find out that two-thirds of your leads are coming from social media. If so, you should spend more of your marketing dollars there because you know it’s a successful source.

Beware that these trends can change from month to month. Recheck this metric whenever you debut a new campaign or target a new demographic. 

5. Customer Demographics

Speaking of, what kinds of people make appointments with your business? Knowing your client base will give you a better idea of how to meet their needs. 

While checking customer demographics, you may also notice that there are key differences between those who hold true to their appointments and those who are more likely to run late or not show up at all. With this data, you can come up with ways to better accommodate struggling demographics.

6. Proportion of Positive Reviews

Ask your customers to leave an honest review after their appointment. Offer to anonymize it in order to promote honesty.

Both positive and negative feedback are useful to your business. However, it’s important to understand how your total number of reviews break down along these lines. 

An easy way to quantify this is a five-star review system. To adopt this, send out a brief survey to customers after each appointment. Make sure to include a comment box where they can explain why they rated your company as they did. 

Be prompt with sending surveys so the experience is fresh in their mind. To encourage them to take it, consider entering them into a drawing for a small gift or free services. 

7. Number of Returning Customers

Getting new customers in the door is a priority for any business. But the real challenge is getting them to return for additional appointments. Retention metrics can give you a sense of how satisfied customers are with your service.

It’s much less expensive to retain customers than it is to acquire new ones. Consider shifting some of your marketing spend from acquisition to retention programs. Perhaps punch cards, loyalty discounts, or customer appreciation gifts would help you bring in more revenue. 

8. Bundles of Appointments Sold

The more appointments you have booked, the more revenue you generate. That’s why many businesses would prefer to sell not just one appointment at a time, but monthly or annual plans.

If you use this model, how many of your customers take you up on it? Is it a third of your customer base? Half? Set a target, and use promotions to help you meet it. 

Make metrics your company’s north star. Data-driven adjustments will have your company running at full tilt in no time. 

10 Reasons Why it’s OK to be a Night Owl

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The early bird catches the worm. I’m sure that you’ve heard that adage a million times. And, there is some truth to that. I used to think that if someone slept in — they were the worst slacker in the world. But — if we allow for differences in human beings — this may not always be true.

It’s been said that morning birds are more proactive, consistent, and aren’t rushing out the door. What’s more, it’s a pretty good time to exercise or find your muse. And, because the world is still sleeping, you’re more productive.

No wonder successful individuals like Ben Franklin, Tim Cook, Michelle Obama, Richard Branson, and Dwayne “The Rock” Johnson all rise before the sun. As such, there’s a belief that if you want to get ahead, you must follow in their footsteps.

Here’s the problem with that. Not everyone is an early riser. The reason for this is due to genetics.

“Biological differences between early birds and night owls exist,” Robert Matchock, associate professor of psychology at Penn State Altoona, told Fast Company. “The hormone melatonin, whose rise makes the body feel less alert, decreases later in the morning for night owls.” Larks also “have a higher core body temperature in the afternoon, which can be a sign of increased energy at that time,” he added.

So, instead of fighting against yourself, own up to being a night owl. When you do, you might discover your productivity will get a boost.

1. You don’t have to rely on an alarm clock.

If you’re dependent on an alarm to get you out of bed, then you’re not getting enough sleep, and you’re at risk of all the negative consequences of that,” says Professor Russell Foster, director of the Sleep and Circadian Neuroscience Institute at the University of Oxford.

“In a perfect world, no one would use an alarm clock — we’d all wake up naturally having had as much sleep as we need,” adds independent sleep expert Dr. Neil Stanley. “Using an alarm clock means you are potentially going to wake up during a stage of sleep in which you are not designed to wake,” says Dr. Stanley.

In addition to being groggy, you’re essentially shocking your system. As a result, “the body will trigger a stress response to wake you, increasing your heart rate and blood pressure,” explains Professor Foster. And that’s certainly not good for your health.

Moreover, if you use your smartphone as an alarm, you’re probably going to get sucked in. That means as soon as you’re awake, you’re on social media or responding to emails. That’s no way to kick off the day.

When you follow your circadian rhythms, you don’t need to rely on an alarm clock. The reason? You’re sticking to your natural sleep and wake cycles.

2. You’re a workhorse.

There’s a misconception that night owls don’t get as much done as their morning bird counterparts. After all, while you’re still in bed, they’ve got a lengthy head start. However, researchers from the University of Liege in Belgium beg to differ.

Led by Christina Schmidt and Philippe Peigneux, scientists “had 15 extreme night owls and 16 extreme early birds spend two nights in a sleep lab,” explains Sharon Begley in Newsweek. “The two groups were separated by about four hours in their sleep patterns.” So, “if early birds were happy waking up at 7, night owls slept until 11, and early birds were ready to go to sleep at 11 while night owls had no trouble staying up until 3 in the morning.”

“An hour and a half after waking up, and again 10.5 hours after waking up, the volunteers had their brain activity measured by fMRI while they took a simple reaction-time test of their ability to maintain focused attention,” states Begley. “Both the early birds and the night owls were sleeping and waking whenever they pleased, rather than being kept on an artificial schedule.”

What does that mean? Night owls were found to be more mentally alert for longer periods of time after waking.

3. You have unique energy bursts.

If you’re a morning person, it’s typical for you to burn through your energy throughout the day. So, if you’re at your peak before noon, you’re exhausted at the end of the day. That’s not the case with night owls.

According to one study, night bored actually have an energy burst in the evening. More interestingly? It occurs naturally.

Essentially, this means that night owls get a second wind. And, because they’re recharged, they’re ready to keep on trucking.

4. You have a higher IQ.

study conducted at the London School of Economics and Political Science shows that night owls are more intelligent. The study discovered that “more intelligent children are more likely to grow up to be nocturnal adults who go to bed late and wake up late on both weekdays and weekends.”

Furthermore, a separate study from the University of Madrid found that night owl “tended to score higher than morning people on inductive reasoning.” Often, this “serves as an estimate of general intelligence and a strong predictor for academic performance.”

5. You’re more creative.

Researchers from the Catholic University of the Sacred Heart in Milan found that night people are more creative thinkers.

“Being in a situation which diverges from conventional habit, nocturnal types often experience this situation, may encourage the development of a non-conventional spirit and of the ability to find alternative and original solutions,” hypothesized Marina Giampietro, the lead author of the study.

Sometimes creativity is your best problem-solving tool.

6. You’re more successful.

Way back in the 1970s, a study out of Great Britain found that when compared to early risers, night owls “had the largest mean income and were more likely to have access to a car.”. But, does this still hold water?

Well, there are plenty of night owls who have thrived. These include former Winston Churchill, James Joyce, and President Obama. Other successful examples are Reddit Cofounder Alexis Ohanian, Pharrell Williams, Trevor Noah, and CEOs like Aaron Levie (Box) and Jonah Peretti (Buzzfeed).

“Although morning types may achieve more academically, night owls tend to perform better on measures of memory, processing speed, and cognitive ability, even when they have to perform those tasks in the morning,” notes the BBC. “Night-time people are also more open to new experiences and seek them out more.”

7. There are fewer interruptions.

Just like a morning bird, night owls don’t have to worry about noise and distractions. For instance, if your peak productivity hours are between 5 pm and 8 pm, everyone else has probably left the office for the day.

What if you work remotely? Because these are off-hours, you don’t have to be concerned about work-related meetings, emails, or Slack messages. Again, the typical workday is over for most people, meaning fewer obstacles interfere with your flow.

8. You’re more entrepreneurial.

Did you know that night owls are prone to risk-taking? The University of Chicago states that this is probably because of evolutionary strategies for finding mates. And, in case you weren’t aware, taking calculated risks is a common sign that you might be an entrepreneur.

9. You’re more capable of building genuine networks.

I have a family friend who is a headhunter. His main responsibility? Wining and dining talent and high-profile clients.

The reason he’s perfect for this gig is that he’s a night owl. He has the energy and stamina to book a late dinner and then showoff the town afterward. In fact, this is a common trait for night owls.

While morning birds are winding down or fast asleep, they have more opportunities to socialize after work. And, they still have enough time to engage in an evening routine before bed because they’re up late. No wonder night owls have larger night owls.

10. There’s a lot more flexibility.

Finally, you’re free as a bird. Think about it. You’re not tied down to midday meetings or a restrictive 9-to-5 schedule.

But what if you need to change-up your schedule? It turns out that night birds might be better able to adapt. The reason? They don’t need as much sleep as larks thanks to a genetic mutation.

9 Easy Website Changes to Enhance Your UX

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Freelancer working

For a solid online appointment system, you need a website with a good user experience, or UX. The more easily a customer can navigate your website, the more likely they are to book an appointment. On the other hand, UX difficulties can frustrate customers and drive them away.

The good news is, you don’t need to tear down your website entirely to improve your UX. Small changes in the right places can make all the difference. These nine website adjustments are bound to improve your site’s UX:

1. Clearly Display Your Call to Action

If the goal of your website is to guide customers toward booking an appointment online, make it easy for them. Finding where to make an appointment shouldn’t be a treasure hunt; it should be front and center. 

Place your appointment CTA in an obvious place, if it isn’t already. A large button with bold lettering will attract attention and make it abundantly clear where customers need to go to book appointments

2. Adapt to Mobile

Not all of your potential clients will visit your website on a computer. More and more consumers rely on their mobile devices to do research, make purchases, and book appointments. If your website isn’t optimized for a mobile experience, you’ll be missing out on a lot of traffic.

There’s no need to create a whole app for this. Optimizing your website for mobile should only require a couple of tweaks. The layout will need to be slightly different for smaller screens, but the design and content can likely remain the same. Most content management systems will make sure your site is easy to navigate no matter the device.

3. Optimize Loading Speed

Run a test to check how long it takes for pages of your website to load. In particular, see how your online appointment system’s buffering time stacks up against your competitors’.

Long loading times discourage customers from sticking around and booking. They’ll either look for options elsewhere or opt to walk in instead.

A simple way to optimize your load speed is to compress any images you use. This is one of the leading causes of slow response time and one of the easiest to fix. More in-depth solutions, such as backend optimizations, can further improve your site’s performance.

4. Smooth Out — and Punch Up — Your Writing

Websites with beautiful designs and images immediately catch attention. But to persuade potential clients to book an appointment, you will need — as any preschooler can tell you — to “use your words.”

Headings and bodies of text should be easy to read, both in design and content. Text that is difficult or tedious to wade through will render your website almost useless.

You know the strengths of your business better than anyone, so express them in clear, engaging language. By laying out the benefits of an appointment with you in a concise and attention-grabbing way, you will guide customers to their first booking. 

5. Tighten Up Your URL

On a scale from 1 (booknow.com) to 10 (supercalifragilisticexpialidocious.com), how long is your website’s URL? While bookmarks and autofill settings certainly help out with long links, short and sweet is usually the way to go. Customers can discover your website much more easily and can commit your site to memory when the URL is a manageable size.

There are many companies that buy and sell domain names you can use for your business. If your .com choice is already taken, consider a .biz as an alternative.

You can also use a service that shortens existing URLs when including them in online promotions. Whatever you can do to make your URL more manageable and memorable for customers is a must. 

6. Keep It Simple

Customers attempting to navigate your website shouldn’t be forced to jump through hoops. Information and resources should be easy to access and locate. A complicated website will lead to a poor user experience.

That’s particularly the case when your goal is encouraging clients to schedule appointments. If setting up an appointment takes too many steps to complete, customers will bail out. Keep things simple, and you’ll encourage customers to return in the future. 

7. Include Communication Tools

Want to click with your customers? Adding communication features to your website can really reel them in when they visit your site. The right tools can quickly guide visitors to exactly what they need. When you reduce the time it takes site visitors to find what they’re looking for, you increase user satisfaction. 

For example, a chatbot can be programmed to respond to customers’ basic questions. These rapid responses will set the user up for success as soon as they access your site. If you get a lot of website traffic, you can even consider hiring live customer service agents to handle questions and concerns.

8. Add a Form

Forms are a simple yet effective tool for generating leads. Not only can you gather new customers this way, you can get feedback that reveals improvements you can make to your business.

Site visitors can use a form on your homepage to do something simple, like request email updates with promotions or coupons. You, in turn, can attach a survey to the form asking customers about their user experience. Act on their feedback to improve your UX and your general business operations based on their responses.

9. Incorporate Analytics

All kinds of website-related activity will yield useful data. Clickthrough rates, landing page hits, and conversions are all metrics that have value to your business. They also tell a story about your website’s user experience.

Set up an analytics tool that can start tracking key data for you. As you gather data, it will guide you to changes you need to make to your site. Whether the data points to some of the steps above or something entirely different, data-driven decisions are some of the most effective. 

Customers are the lifeblood of your business, and these days, they increasingly come to you through your website. Ensuring your site offers a good UX is key to encouraging that first appointment and prompting repeat visits. So conduct a website audit and identify ways you can improve your user experience today.

Arrest These 12 Time and Productivity Thieves

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Clock

How to Handle Appointments Safely During COVID-19

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Even as states and businesses open up once more, COVID-19 remains a major concern. To prevent another wave from decimating your company or driving customers away, you need to implement some basic safety precautions.

Maintaining social distancing guidelines not only ensures the success of an appointment during these uncertain times, but it also helps customers feel more comfortable booking a slot with your business. 

You need paying customers to stay afloat, after all. Use this guide as a way to continue operations safely.

Keep Guidelines Posted

After so many months of the pandemic, you’d think that everyone would already know the drill. No matter how many times we’ve heard the guidelines, however, it never hurts to have a reminder. 

For your business, it’s better to be safe than sorry. Posting coronavirus safety guidelines at your business serves two purposes: It offers needed safety information and indicates to employees and customers that the practices will be enforced.

When businesses make safety expectations clear at the entrance, customers have no excuse not to follow them. Post this information prominently, and maintaining social distancing becomes that much easier. 

Require Face Coverings

The CDC considers face masks a vital tool in the fight against the coronavirus. What’s more, people who wear masks or face coverings are much more likely to follow social distancing guidelines than those who don’t. Mandated masks help prevent the spread of COVID-19 and remind everyone — pandemic fatigue notwithstanding — that precautions are still in place.

You will undoubtedly have customers who oppose a mask rule. Train your employees on the proper responses to prevent confrontations from escalating. Provide disposable masks at the door for customers who show up without a face covering, so they won’t have an excuse for not wearing one.

Rethink Your Waiting Room

Appointment-based businesses have designated spaces to accommodate walk-ins and allow customers to wait for their scheduled appointments. They strive to make these areas comfortable and welcoming to make the wait as painless as possible

With social distancing measures in place, you’ll have to mix things up a bit. Start with your seating arrangements. Keep chairs six feet apart, per CDC recommendations; if seating is conjoined, you’ll need to tape off every other seat.

For the time being, you should also reconsider some of the amenities you offer in your waiting room. Magazines and coffee bars can be passing points for illness, so consider substituting a TV and individually packaged refreshments.

Space Out Appointments

It’s better to space out fewer customer appointments over the course of day than not to have any customers at all. Forgoing some business for improved safety is a sacrifice you’ll have to make to continue to endure during COVID-19. 

With fewer appointments bunched together, you won’t have to worry about a crowd forming. That’s important because your socially distanced waiting area won’t be able to accommodate as many customers as it used to. When you keep everyone six feet apart, there’s less room to fill before safety precautions go out the window.

Even with spaced-out bookings, though, you should be able to keep yourself plenty busy. When customers feel safe and comfortable at your business, they won’t hesitate to book repeat appointments or recommend you to their safety-conscious friends.

Order Some Plexiglass

Plexiglass barriers are one of the most common solutions you’ll see businesses implementing during the pandemic. These barriers act as cough and sneeze guards, protecting employees and customers from accidentally infecting each other through airborne droplets.

Often used to separate cubicles or retail counters, plexiglass has seen a huge spike in usage over the last few months. Hair salons, for example, can use plexiglass sheets to separate customers seated next to each other at stylist stations. While customers still have to be masked up with their stylist, this added safety precaution can reduce virus spread in a droplet-heavy environment.

Apply Social Distancing Stickers

Floor stickers are another frequently seen adjustment that businesses are making. Each sticker is placed six feet apart to show customers where they should stand when waiting in lines. Stickers are inexpensive and easy to remove once COVID-19 has finally been laid to rest.

When dealing with customers who have appointments, you’ll need to check them all in as they arrive. Arrival times often overlap, especially when you also accept walk-ins. Having these stickers in place will help customers keep their distance in line to protect each other.

Ease Your No-Show Policy

Companies that rely on appointment bookings often have a no-show or late policy that customers must adhere to. This prevents customers who reserve appointment slots from disappearing, which wastes company time and prevents other customers from taking that slot. 

This makes perfect sense in normal times, but during COVID-19, a layer of lenience might be called for. If a customer has any indication that they might be sick, encourage them to stay home without no-show consequences. Offer to reschedule appointments with no charge even if your policy states otherwise.

Sick customers will appreciate your flexibility and reward you with their business when they’re well again. Healthy customers will appreciate your commitment to helping them stay that way by keeping sufferers out of your waiting room.

Automate as Much as Possible

The less touching involved in an appointment, the better. You can reduce physical interaction by automating as much as possible. Processes that normally would be done by hand can be eliminated to reduce virus spread through contact and help maintain social distancing.

One of the best examples is payment methods. Allowing customers to pay online takes away the need to pay in person at your business. Card and cash transactions can spread germs just like any other contact, even if all other social distancing measures are in place. 

While everyone’s health and safety is of extreme importance, your business is important, too. Social distancing offers the best of both worlds. By taking these steps, you will help keep your customers safe and your business running. 

Information Overload is Killing Your Productivity

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We’re in the midst of a pandemic. And, no. It’s not only the virus that has been changed in the world as we know it. I’m referring to something called information overload.

To be honest, this shouldn’t be a surprise. We make per day between the 35,000 choices and being plugged in 24/7; we’re burning ourselves out. And that is going to serious effect on our health, productivity, and bottom line.

But, what exactly is information overload? And what are the best ways to overcome it?

What’s information overload?

Interestingly, information overload isn’t a new concept. It’s actually been around for centuries. In particular, in the 3rd or 4th century BCE, when the writer of Ecclesiastes 12:12 griped that “of making books, there is no end.”

Throughout history, from the Renaissance to the Industrial Revolution, there were similar complaints. However, the term itself wasn’t coined until 1964 with the work of Bertram Gross, the Professor of Political Science at Hunter College. In 1970, Alvin Toffler popularized the phrase with the release of his book “Future Shock.”

“Information overload occurs when the amount of input to a system exceeds its processing capacity,” writes Toffler. “Decision-makers have fairly limited cognitive processing capacity. Consequently, when information overload occurs, a reduction in decision quality will likely occur.”

In my opinion, that explanation still holds up decades later. But, if you want a more simplistic definition, this is exposure to excessive amounts of information or data. You can also blame everything from email, social media, podcasts, videos, and workplace requests for this phenomenon.

Why is information overload a problem?

Information overload isn’t just a modern-day inconvenience. It can actually impact our health and well-being. In fact, research has found some troubling stats:

  • 25 percent of workers experienced significant stress and poor health due to the volume of information required to process.
  • 36 percent of managers reported poor health due to the excessive information they were required to process in the workplace.
  • 68 percent of those managers felt information overload had had a negative impact on their personal and professional relationships.

Even managers aren’t spared. According to the report “The ‘Too Much Information’ Age: What CIOs Can Do About It,” 42% of IT managers admitted that they’re bombarded by too much information. Additionally, 39% stated they couldn’t determine what information was accurate, and 21% didn’t know the value.

Moreover, information overload can hurt your productivity, performance, and collaboration with others. That should be obvious when you’re not 100% emotionally, mentally, and physically. But, this is also due to the fact this can cause our brains to shut down.

Back in 2011, it was found that when people “reach cognitive and information overload,” brain activity plummets as if a circuit popped. Additionally, they became frustrated and began making poor decisions.

Meanwhile, in the workplace, you have to deal with constant distractions, pointless meetings, busy work, and endless updates. That’s asking your brain to remember a lot of information in the course of a day.

And, if that’s not enough to make you concerned, let’s talk about the financial repercussions. It’s been estimated that information overload is responsible for economic losses of $900 billion a year at work. The reasons for this is that you may fall behind on deadlines, make a costly error, or deliver subpar customer service.

In summation, information overload is bad. And, you need to stop it in its tracks using the 8 following techniques.

1. Become a picky eater.

If you’re a parent, you know how frustrating it is to have a particular child about what they eat. There is an advantage to this. Because they know what they do and don’t like, it’s easier for them to make choices.

You can apply this same concept when determining what deserves your time and attention. For example, not everything you do is a priority. When identifying what’s truly important right now, you can reject unnecessary meetings, delegate busy work to others, and aren’t constantly battling fires.

Furthermore, you can decide what information to ignore at the moment. Let’s say that you, a friend texted you about getting together this weekend. You’re elbow-deep in your work, so it’s not the best time to look at your schedule and make plans with them.

However, when you have a break, you could glance at your calendar. If you’re available, then respond to them. But, don’t feel guilty if you completely dismiss notifications that provide zero-value.

Or, to put this more directly. Only seek out and digest the information that can be used to take action right now. Nothing more.

What if you’re at a crossroads? In a previous Calendar article Deanna Ritchie has a simple suggestion; go back to the beginning. “Clarify the problem, goal, or desired outcome so that you can search for the right information.”

2. Beware of MEDs.

The Minimum Effective Dose (MED) is a concept popularized by Tim Ferriss in The 4-Hour Body. Its definition is actually straightforward, the smallest dose that will produce the desired outcome. Anything more is a waste.

“More is not better,” writes Ferriss. “Indeed, your greatest challenge will be resisting the temptation to do more. The MED not only delivers the most dramatic results, but it does so in the least time possible.”

Focus on the precise information needed to help you reach your goals. You can use this to develop a plan of action. Anything else you consume is just holding you back.

3. Set time limits on information gathering.

Let’s go back to the previous point. Let’s say that you have a leaky faucet. You go online for instructions on possible causes and how to fix it yourself.

That should be your MED. But, if we don’t set parameters, you could end up falling down a rabbit-role. What should have been a quick repair has not turned into you becoming an expert on the various types of faucets there are. Usually, if you’re curious, it’s usually a ball, cartridge, compression, or disc.

To prevent this, establish a time limit. While the length can vary, the idea here is not to spend any more of your valuable time gathering information.

4. Put on your green hat.

Interruptions are bound to happen. Besides interfering with your flow, these distractions can add to information overload. For instance, a colleague knocks on your door and proceeds to fill you in on a meeting that they just attended.

Obviously, this is something that could have waited. And now you’re processing all of the info they just threw in your direction. That’s why you need to manage these disruptions.

“One way to do this is through a visual sign, such as a green hat,” writes business psychologist Dionne Mahaffey. It’s a simple way to let others know, “Do not interrupt me. I am busy.”

“You can look at this through a concept known in psychology as ‘S Delta,’ which is the stimulus that eliminates the reinforcement for a behavior,” explains Mahaffey. “For instance, if a colleague interrupts, he or she is seeking a reward — a response.”

“When that colleague knocks on someone’s door and is ignored, the reinforcer — a response such as ‘How can I help you?’ or ‘What’s up?’— has been withheld.” In this case, the S Delta, which is a green hat, “indicates that reinforcement for interrupting is not available,” adds Mahaffey.

Obviously, you don’t need to literally wear a green hat. Rather, you can share your calendar with others so that they can see your availability. Or, you could go old school and place a sign on your door.

“The main point is that people will soon understand that the typical reinforcer (e.g., answering the knock on the door) will not be provided to any interruptive behavior when the ‘hat’ is on.”

5. Learn to skim.

“Skimming — getting the essence from reading material without reading all the words — boils down to knowing what parts to read and what parts to pass by,” clarifies UMass Dartmouth. When you learn how to do this, you’ll be able to grab the key points and move forward.

If you’re new to this, here are some techniques that you can try:

  • Before reading, know what you want.
  • Read vertically, as well as horizontally.
  • Think like the author. If you’re familiar with their work, then you’ll be able to “focus on the original, meaningful material and skip over the material that just supports the author’s argument without advancing it.”
  • Preread before you begin skimming so that you can pinpoint the relevant parts.
  • Detect the main idea by reading introductory paragraphs.
  • Read the first sentence of the paragraph.
  • Don’t read complete sentences. “ If the start of a sentence holds no promise of the sentence giving you the information you want, skip to the next sentence. Read the start of sentences with an eye to whether they will yield useful information, and read them all the way through only if they appear to be useful at first glance.”

6. Streamline communication.

While countless communication tools can make life easier, you don’t need to use them all. It can be too much bouncing back between email, texts, Slack, phone calls, or in-person events. Instead, pick the tool that works best for you and your team.

7. Master the art of batching.

Batching is where you schedule similar tasks together. This works because it forces you to single-task and focuses on one thing at a time. Furthermore, it reduces the cognitive burden we experience when moving from one unrelated task to another.

An example of this would be only checking your inbox and social channels before work, at lunch, and at the end of the workday. You could even go further and create theme days. For instance, Mondays would be creating content all day, while Tuesdays would be reserved for meetings.

8. Daydream and let your mind wander.

“This is where we’re not actively directing our attention anywhere in particular, but we are actively resisting distractions,” explains Maura Thoams, author of Attention Management. “You let your mind wander and just be, and you’re intentionally saying ‘no’ to taking out your phone to send a text, turning on the TV, or even putting in a podcast.”

These are what Thomas calls quiet moments or “in-between” moments. Examples would be when you’re standing in line at the store or walking across a parking lot.

“This daydreaming state is when we have insight when we get ideas, and when our creativity really comes out,” she says. “You can’t command yourself to have an insight, a new idea, or solve a problem. It’s only in those quiet moments when those things can happen. We’ve come to the realization somehow that if we’re not doing, doing, doing, then we’re not productive. But really, the exact opposite is true.”

Positive Work Cultures Are More Productive: 10 Ways to Get There

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Positive work cultures

It’s no secret that positive work cultures are more productive. That’s because these types of environments lead to more creative, happy, and collaborative employees. Research has even found that happy employees work harder and smarter. If positive work cultures are more productive, how can you establish a more positive work environment? Well, here are ten ways to get started today.

1. Develop a set of core values and priorities.

The development of a set of core values and priorities will vary from one business to another. A foundation of any positive workplace culture starts with clearly defined values and priorities. Establishing these items give your work meaning and guides you in how you treat your team and customers. Knowing these goals will help you find the right personalities for your startup and aligns everyone towards a common goal.

What’s interesting, however, is that these core values can be whatever you want. “One of the exciting things I found from the research is that it doesn’t matter what your values are. What matters is that you have them and that you align the organization around them,” said Zappos CEO Tony Hsieh.

“And the power comes from the alignment, not from the actual values,” he added. “We’re not out there telling people [that they should adopt the Zappos values] and culture because that would probably not work in most cases. Our message is more ‘you should figure out what your values are and then align the entire organization around them.”

2. Greet your team.

“A little hello goes a long way in the workplace,” Ashely Alt writes on the SnackNation blog. “Your team members want to feel and be happy, so give them a little nudge in the morning with a big old smile that says, ‘I’m happy you are here, and I want you to love your job.’”

Additionally, make it a point to get out of your office and walk around the office. Do a quick pop in to check on your team and ask them if there’s anything you can help them with. If they’re taking a short break, go ahead, and chit chat with them so that you can both get to know each other better personally.

While it may sound simple, kicking the day off on positive note with a smile and a “Good morning!” sets the tone for the day. It can even turn that crummy morning into an awesome day. “Being upbeat and genuine in your approach boosts your team’s self-esteem, causing them to be more motivated and reminds them that working with you is pretty great,” adds Ashley.

3. Enhance your emotional intelligence.

There has been a lot of emphasis on emotional intelligence over the years. And, for a good reason. Those with high EI are more productive, successful, and effective leaders. In a nutshell, this is because of what EI can do for an individual.

  • Strengthens our self-awareness so that we know what our strengths and weaknesses are.
  • Helps us self-regulate our emotions.
  • Encourages us to be more self-motivated.
  • Increases our empathy.
  • Using the methods of emotional intelligence will help you develop stronger interpersonal skills like active listening and conflict resolution.

As you can see, when you sharpen your EI, you’ll be better suited to communicate with your team, as well as handle how you to respond to them. After you’ve worked on improving your emotional intelligence, provide opportunities for your team to strengthen their own.

4. Show your gratitude.

Think about how you feel when someone thanks you or acknowledges your hard work. Even if you have an ego that’s in check, it still makes you feel great about yourself. So, imagine how your team feels when you show your gratitude.

The best thing about this is that there are a variety of ways to achieve this. For example, you could give an employee a shoutout at the beginning of a team meeting. You could send them a handwritten note. Or, you could engage in random acts of kindness like buying them lunch or surprising them with a gift, raise, or new perk like flexible hours.

5. Grant employees autonomy.

A tried and true way of cultivating a more positive and productive work environment is to stop micromanaging. Instead, offer your team autonomy. Micromanaging makes your team ineffective and nervous. Independence in work conditions means giving them the freedom to work however and whenever they like — within reason of course. It also encourages them to share their opinions and feedback.

On your end, however, this involves learning how to delegate more effectively. You also have to hold your team accountable, frequent feedback, and making sure that your team has the tools to succeed.

6. Improve the physical workplace.

It’s almost impossible for you to be in a good mood and productive when you’re not comfortable. As such, you may want to look into making your office more comfortable. Some great places to start is by keeping the office at a steady temperature, letting in as much natural light as possible, and filling the office with plants.

Additionally, provide your team with ergonomic furniture and encourage them to take frequent breaks throughout the day. Also, keep the workplace clean so that germs aren’t spreading like wildfire. And, don’t be afraid to let your staff personalize their own workspaces.

7. Be respectful of everyone else’s time.

Time is the most valuable resource we have. Because of this, if you aren’t respectful of everyone else’s time, then it shows your team that this is a less then ideal culture. After all, if you can’t be respectful of other people’s time, then how can you be trusted in other areas?

There’s no one way to do this. But, here are a couple of suggestions:

  • Don’t leave for vacation or business trip without debriefing your team. They should know what to do while you’re away.
  • Always start and end the meeting on time.
  • Do not annoy your employees during their “off-hours,” like nights and weekends.
  • If your employees are at full capacity, then do not add to their workload.
  • Clearly define any guidelines and expectations so that they do not always have to redo their work.
  • Create and share a team calendar so that everyone knows what’s going on.

8. Encourage fun.

Your team is working their tails off for you. Help them blow off some steam while showing your appreciation by having a little fun. Recognition and fun could be as simple as celebrating milestones or even events like birthdays. You could also take everyone out of the office and go on a retreat or volunteer in the community.

As an added perk, this could be an excellent way to strengthen relationships and encourage collaboration among your team. It can also boost morale.

9. Prioritize your team’s well-being.

There’s a strong correlation between your well-being and productivity. I mean, how can you have the energy and focus on getting work done when you’re stressed, sleep-deprived, and feel like garbage because of your diet?

While it’s not always your responsibility to improve other’s health, you can at least encourage a healthier lifestyle at work. You could fill the healthy with healthier snack options instead of the standard vending machine options. You could offer gym memberships, hold more standing meetings, or provide weekly meditation sessions.

10. Don’t use fear.

Mistakes will happen. So, instead of freaking out on your team whenever they slip up, use that as a learning opportunity. The last thing that you want is to have your team be afraid of you. That’s not a healthy work environment for anyone to work at. And, fear is not an effective way to motivate your team.

Positive Work Cultures Are More Productive was originally published on Calendar by John Rampton

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