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How to Handle the Post-Pandemic Appointment Onslaught

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How to Handle the Post-Pandemic Appointment Onslaught

Life is finally getting closer to normal. Even though there have been some Covid-related twists and turns, businesses are beginning to reopen, and customers are once again clamoring for services. If your city is approaching a full reopening, you can expect customers to be rushing to your doors and booking appointments in the near future.

While the sudden influx in business is positive, it brings along a host of challenges. How do you fit in every single appointment without turning anyone away? How do you keep up with the demand? How do you prepare your employees for potential chaos?

You may run a dentist’s office or a hair salon. No matter your business, there are some basic business principles that will help you handle the post-pandemic onslaught with ease. Start by implementing the following:

Review Your Walk-In Policy

Your clientele may have lost a bit of their sense of protocol after a long hiatus during the pandemic. You might find many customers trying to fit into an appointment on very short notice. Some may even walk in requesting to be added to the queue. This behavior is difficult to plan around and can cause a lot of logistical bottlenecks if not handled correctly. 

This is a good time to review and potentially revise your walk-in policy. Consider placing a cap on walk-ins and announcing the restrictions to your customers. This will hopefully alert as many people as possible that the best way to get an appointment is through booking in advance. It can eliminate the wave of those who show up unannounced. 

A walk-in policy can consist of a maximum of two walk-ins per hour or a set number for the entire day. Your business might be able to fit in a few walk-ins, especially on a slower day. Having a set cap ensures you don’t get overwhelmed. 

Automate What You Can

Any office task that you can take out of the hands of your employees will help ease the post-pandemic appointment rush. Your workers will be able to assist more customers when they’re not continuously getting caught up in administrative duties. 

Implementing online appointment software should be your top priority if you haven’t set one up already. Making it possible or even required to book an appointment online will keep the phone lines quiet, reducing in-house interruptions. With online appointment software, you can keep track of customer or patient information automatically and even receive payment in advance. 

Appointment reminders are another type of automation that will benefit your business. Your system can automatically send out reminders at various intervals to reduce no-show rates and boost punctuality. 

Consider Expanding Your Workforce

Post-Covid unemployment levels are still higher than before the virus struck our shores. Although they’re steadily improving, there are still over 9 million people without work. If you’re considering expanding your workforce, now is the time to do it.

Think about the sort of entry-level positions you could open up and how they would be beneficial to your business. For example, seasonal jobs can add an extra set of hands to your payroll. This helps you avoid a long-term commitment that you don’t want to keep once the rush dies down. 

You can also look into hiring some full-time personnel to pick up the slack. Out of the 9 million people without a job, there must be someone out there looking for an opportunity that you can provide. 

Prepare in Advance

How much preparation does your business need before the doors open each day? If you’re experiencing higher appointment numbers than normal lately, you might need to start those preparations a little earlier than usual. 

Let’s say you run a salon that requires guests to have appointments. You may have a huge amount of appointments queued up as customers are ready to get fresh haircuts or pedicures. Offer some overtime pay to have a few people prepare supplies and service areas in advance. This will enable you to serve customers in a timely fashion.  

Even making sure that your workforce clocks in well before doors open will help prepares you for the busiest of days. Incorporate timeliness into your training and scheduling so that you’re never caught short-staffed during a time like this. 

Leave Room for Error

When handling so many appointments, there are bound to be some bumps in the road. Customers will show up late, appointments will run long, and systems won’t work as designed. Be prepared to right the ship so you can continue to move forward instead of crashing into the rocks.

For starters, make sure you have proper buffer time in between appointments. This gives you some leeway if a customer shows up late or if an appointment runs long. Without buffer time, such situations would cause overlap with other appointments and create messy scheduling conflicts. 

Some businesses designate one employee as a “floater” to help handle scenarios like this. The floater’s job is to run between rooms or workstations and assist as needed. They can help answer phones when there are too many calls to process. They can also check in guests to move them into their appointments quickly. They can be a lifesaver in numerous situations. 

Remember that having too many paying customers is better than not having enough. As your business pivots to a post-pandemic world, you can streamline how you deal with appointments to help smooth the way.  

Thrive in the Remote World

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Even before COVID-19 changed the world as we know it, remote work was having its moment. In fact, according to Global Workplace Analytics, “Regular work-at-home has grown 173% since 2005, 11% faster than the rest of the workforce (which grew 15%) and nearly 47x faster than the self-employed population (which grew by 4%).”

Will this trend continue following the pandemic? Well, Global Workplace Analytics anticipates “that 25-30% of the workforce will be working-from-home multiple days a week by the end of 2021.”

While that exact estimate could change, I feel comfortable in predicting that remote work isn’t going away anytime soon. It’s just going to become the norm.

So, whether you’re new to the game or a seasoned veteran, it’s imperative that you learn how to thrive in the remote world.

Build the right toolkit.

Have you ever started a project, like putting together a piece of furniture or an elaborate dish for dinner, only to be dismissed that you don’t have everything needed to finish what you started? It’s almost like a punch to the gut as it just takes the wind out of you.

The same idea is true with remote work. If you don’t have everything you need to get your job done, then it’s impossible to succeed, let alone thrive.

Depending on your exact work, this will be different for everyone. But, at the minimum, you should have the right hardware and software. For most of us, that means:

  • Reliable internet connection.
  • Computer/laptop — ideally with a mic and camera for virtual meetings.
  • Apps for communicating and collaborating with others like Google Drive, Slack, Zoom, and Trello.
  • Security solutions like VPNs.

Create a dedicated workspace.

You may have noticed that in the previous section, I left out a dedicated workspace. It wasn’t something that I forgot and added later. It’s just that this can play a huge role in your productivity if working from home.

If possible, have a dedicated area solely reserved for work. For instance, you could turn a spare bedroom or garage into an inspiring home office. I know that there are a lot of amazing ideas you can find online. But, you really just need a surface to work on, ergonomic furniture, and a quiet space free of distractions.

You can, however, make space your own by adding personal touches like pictures, plants, and knick-knacks. That’s all up to you. The key is to keep your work area clean, clutter-free and has the room for you to get work done. For example, if you need to look at blueprints, then you need a desk or table large enough to accommodate this.

What if you don’t have space for a home office? Any location in your home could work — just as long as it has the fewest distractions and temptation.

Plan to manage your time better.

Having autonomy is pretty sweet. You can set your own schedule and work however you prefer without someone questioning your every move. At the same time, if you’re new to the game, it may be challenging to adjust to not having as much structure.

For some, that means getting sidetracked by distractions like household chores or streaming services. Others have the problem of not knowing when turn-off work mode.

Regardless of which camp you’re in, if you work remotely, then you must learn how to manage your time more effectively.

While there a variety of techniques worth trying, Choncé Maddox, in a previous Calendar article, has used the following ways to improve her time management:

  • Track your time. “To plan a schedule that’s realistic and productive, you have to give yourself a good idea of how you spend your time,” writes Choncé. “Plus, you’ll want to know how much time it takes you to complete specific tasks.”
  • Plan a realistic schedule in advance. Next, plan out a daily schedule that’s not only realistic, but also takes into account breaks, lunch, physical activity, and household chores.
  • Plan around your energy levels. We all have energy highs and lows during the day. Find out when these are so that you can plan accordingly. For example, if you’re a morning person, then that’s when you would tackle your most important task of the day.
  • Avoid irreverent meetings. Don’t accept meeting invites unless it serves a clear purpose. Instead, consider alternatives like a quick phone call or email.
  • Create caps on your calendar. “Schedule gaps in your calendar to accommodate anything that might pop up or just to give yourself a much-needed break,” recommends Choncé.

Separate work and personal.

The biggest drawback to working remotely is that there aren’t boundaries to separate your work and personal lives. Having a home office is a start as this establishes a physical boundary. But, even then, it’s hard to forget about work when you’re still thinking about a project or checking your notifications round the clock.

Eventually, without these boundaries, your work bleeds into your personal life and vice versa. As a result, you become stressed and ultimately burned out. To avoid this, have set “business hours” and reduce your screen time. For example, on the weekend, leave your phone inside if you’re during yard work.

You can also try some mental tricky. For instance, taking a shower in the morning could be your transition into work mode, while shutting down your computer signals the end of your workday.

Schedule “lazy” time.

“Don’t make the entire day about work. I know, it sounds counterintuitive,” writes Colleen Trinkaus. “But often regular remote workers find themselves letting work creep into evenings and weekends.”

As mentioned above, remote workers tend to work more. That’s because they don’t have to deal with a daily commute or work “later into the evening because they aren’t seeing their colleagues leave for the day.”

To avoid this, “monitor your daily workload – and if you realize you’re putting in overtime, sprinkle in some free time throughout the day to do what you please,” suggests Trinkaus. Ideas could be grabbing lunch with a friend, taking your dog to the park, or reading. In turn, these “breaks will help reset your mind and prevent burnout.”

Focus on results, not your hours.

“The eight-hour workday is an outdated and ineffective approach to work,” explains Dr. Travis Bradberry. “If you want to be as productive as possible, you need to let go of this relic and find a new approach.”

Even though the eight-hour workday is antiquated, so many of us continue to fall into this trap. We convenience ourselves that if we don’t put in a set amount of time at work, we haven’t had a productive day.

The truth is that “the length of the workday didn’t matter much,” adds Bradberry. It’s how we structure our days. Ideally, this would be working for around an hour and then taking about 15 minutes off to rest. More importantly, it’s how we spend that hour working.

Take email as an example. You may spend 60-minutes cleaning out your inbox and responding to messages. But, is that a priority when you have a deadline to meet? No. It just means that you’re busy and not productive.

How can you determine what your priorities are? Well, you’ll want your priorities to be what’s most important to you, your leaders, and the organization. A straightforward way to identify these would be to “write down all of the tasks that are tied to your professionally for the next month,” recommends Calendar Co-Founder John Hall. Next, trim down this list by focusing on only the three items that account for 90% of your value to your business.

If you knock-out the “big three” during your workday, then it’s been fruitful — regardless of how many hours it took to complete them.

Maintain your mental health.

Remote workers often experience symptoms of anxiety and depression at a higher rate than people commuting into traditional office spaces,” reports Dr. Amy Cirbus, Ph.D., LMHC, LPC, and Manager of Clinical Quality at Talkspace. “Specifically, they report feelings of isolation and loneliness and high rates of worry about job performance and stability. Insomnia and sleep disturbance are common, along with increased fatigue, irritation, sadness, and feelings of disconnection.”

“Remote workers report a lack of concentration and focus that can compound and exacerbate these mental health challenges,” adds Dr. Cirbus. “It can lead to a loss of self-worth and a questioning of one’s abilities.” When combined, “these symptoms can have a significant impact on job performance, job satisfaction, and the efficiency of productive work.”

Because of this, it’s necessary for you to maintain your mental health when residing in a remote world.

There are several ways to achieve this. Going back to the previous point, take frequent breaks is a start. However, you should spend doing healthy activities like practicing gratitude, going outside, meditating, or any other type of physical activity that will release endorphins.

You should also spend your downtime, like during the evening or weekend, to do the things that you enjoy. It could be a hobby, hanging out with friends, enjoying a little self-care, or learning something new.

And, there’s also no shame in seeking out help when needed. It could be calling a family to vent or working with a mental health professional.

Keep things fresh and fun.

As someone who has worked from home for some time now, I can tell you that I wouldn’t change it for the world. At the same time, it can get redundant. If this isn’t addressed, it can be challenging to stay motivated. And, it may even put you in a slump.

That’s why I try to keep things fresh and fun. For example, I challenge myself to complete a task by a specific time. It’s like a video game where I’m trying to beat my previous score. My reward? Going for a walk or treating myself to a cappuccino at my favorite cafe. Although, I also cherish turning in projects before a deadline and getting a sincere “thank you” from my colleagues.

It’s also been essential to socialize with others. It could be a weekly team meeting, virtual lunch, or team building activity that makes me feel like a key part of the team. And, if I have the capacity, I’m always willing to take on new responsibilities or change-up my scenery.

Don’t neglect your professional development.

There’s a misconception that just because you live in a remote world, you’re going to get overlooked for career advancement opportunities. That couldn’t be further from the truth.

Grab the bull by the horns and take an online course to earn a certification. Stay up to date on the latest industry news and trends. Attend webinars, workshops, and conferences. And, expand your professional network, both in-person and online.

Even if this doesn’t land you a promotion, it can make you a valuable asset for someone else.

Add a “done list” to your to-do-list.

According to research for her book 168 Hours: You Have More Time Than You Think, Laura Vanderkam “found that dieters who keep daily diaries tracking what they ate tend to lose more weight.” Why? Melissa Dahl explains over at The Cut that the “act of writing it all down allows people to honestly reflect on their food choices, and to notice patterns and identify trends that they can then change, if necessary.”

“Plus, it’s a nice little pat-on-the-back — proof that even if you didn’t get everything on your ‘official’ to-do list done, you did make some progress on something,” adds Dahl.

Vanderkam believes that this same concept can be applied to productivity since it keeps us focused on your priorities. More importantly, it allows us to acknowledge and celebrate our accomplishments.

Maintain your professionalism.

Finally, just because you’re working from home doesn’t mean that you shouldn’t be taken seriously. However, to prove that you should:

  • Clean up your online presence, like update your LinkedIn profile and not post questionable content on social media.
  • Actually get dressed and not work all day in your pajamas.
  • Be respectful of other’s time, such as meeting deadlines and arriving early for video calls.
  • Following virtual meeting etiquette. Besides being on-time, consider your background, muting your mic when not speaking, and not multitasking.
  • Not responding to your co-workers in a timely manner.
  • Messaging or calling others at an inappropriate time, like late at night or during the weekends.

Final words of advice.

Even if you didn’t believe that you were cut out for remote work, the COVID-19 pandemic and social distancing measures probably haven’t given you much choice. Regardless if things ever go back to resembling some sort of normalcy — it’s likely that remote work is here to stay for a while. And, if you want to thrive, then you need to perfect the advice listed above.

Creating a Daily Schedule in the Midst of the Coronavirus Pandemic

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To-Do List

While we would all like it to be back to business as usual, the reality is that the Coronavirus (COVID-19) pandemic has changed everything. With required quarantines, social distancing, and cancelled events and schools, it’s difficult to feel in control of our daily lives or the near future. Now faced with a lockdown that could go on for months, it may be even harder to maintain a sense of order to each day. You need to have a daily schedule in the midst of the Coronavirus pandemic.

A New Way to Work, Learn, and Live

Remote workers most likely already are accustomed to keeping a regimented schedule while working from home. However, throw kids and a spouse into the mix, and that organized schedule may be anything but. Or, those workers who have not done remote shifts before may not know how to stay on top of their daily schedule and maintain productivity.

Schools and kids will have to adopt a new way to learn and study for the time-being. Also, companies and employees will have to find a way to keep productivity up, where possible, to maintain economic and financial stability. There are so many questions and concerns about what the near future holds that it is easy to hide under the covers or binge watch television until this crisis hopefully passes.

Stay Focused and Keep a Positive Perspective

During these uncertain times, it helps to stick to patterns that remind us of our normal lives. This can be comforting to us, as adults, as well as to our children.

These patterns give us something to focus on and a purpose regardless of how work and school may change in the coming weeks. Doing so may also help those around us adhere to similar schedules so life moves forward and work projects get wrapped up.

A Daily Schedule in the Midst of the Coronavirus Pandemic

Check our this daily schedule in the midst of the Coronavirus pandemic as an approach the “new normal” of using our home as a place to work, learn, play, and live. Setting times to eat three nutritious meals, get rest, exercise, and be productive can also help keep our immune systems high to fight this virus and other health issues.

The schedule also emphasizes sticking to activities that keep us disciplined, such as getting dressed and making our beds, instead of giving up on these areas. It’s just like going to work except you are commuting from your bedroom to an office in your home.

The blocks of time also help us figure out how to work in new tasks that we might not have had to deal with because schools were covering those areas. Think of it as an excellent opportunity to enjoy more quality time with our kids and keep them on a similarly productive schedule.

Coronavirus Daily Schedule

New Opportunities

Most people may dread this new self-imposed quarantine and disruption to our lives, but we can also see it as an opportunity. With our hectic lives, we may have been missing out on a lot of time with our kids and each other. Our hobbies probably were long-forgotten and many other tasks around the house went undone. Now is the time to use those free times on the above schedule to reconnect with each other, pick up those hobbies, and catch up on much-needed activities and maintenance around the home.

Even though you are home and working differently, plan time to catch up with colleagues, friends, family, and neighbors virtually. We have so many technologies that allow us to continue meeting together online through video conferencing and tools like FaceTime and Skype. Be there to support each other and help them maintain the same sense of normalcy you are trying to keep in your own home. It’s a critical time to reach out to others around you to see if they need any help, a listening ear, or a kind word.

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